WARRANTY INFORMATION
v1.5.2: DEC 2011
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law . You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Warranty Terms & Conditions
1.
TEAC warrants that this product is free from defects in material and workmanship under normal domestic use with
reasonable care and skill. Maintenance and cleaning (i.e. laser head) is not covered by this warranty. The TEAC
warranty only applies to TEAC products purchased, used and serviced in Australia.
2.
The benefits to the consumer given by this Warranty are in addition to other rights and remedies of the consumer
under a law in relation to goods or services to which the warranty relates, being the Australian Consumer Law.
3.
Refund or replacement via your retailer is available for a period of 14 days after purchase for goods that have been
inspected and determined to have a major failure. Refund and exchange is not applicable for change of mind.
4.
Subject to the terms herein, this warranty effectively covers the equipment as specified in the Warranty Periods
Table below from the date of purchase.
TEAC PRODUCT
WARRANTY PERIOD
LED/LCD TV 32” (80 cm) and above
1 Year (In-Home Service/ Pick up Available)*
All other TEAC products
1 Year (Carry-in Service)
5.
This service will only be provided as part of this warranty if all the following conditions are met;
In Home Service/Pick up* Service
a) The product is indicated in the Warranty Period Table.
b) The product is within the warranty period.
c) The product is located within the normal service area of the local TEAC Authorised Service Centre.
If TEAC determines that the product is not repairable on site, TEAC can complete the repair by taking the product to
a TEAC Authorised Service Centre.
Where In-Home service/Pick up* is not available, the purchaser is required to send the product to the nearest TEAC
Authorised Service Centre for repair. In this event, proof of purchase is required to support a warranty claim. After
the repair, the product will be available for collection by or return to the purchaser at a fee upon request. TEAC in-
home service can be made available at a fee upon request.
Carry-in Service
6.
A 12-month replacement warranty is applicable to all Accessories such as Remote, Power Adaptors and Cables.
7.
TEAC will ensure to the best of its abilities that all required parts are made available for any required service/repair.
8.
TEAC Australia Pty Ltd and its Authorised Service Centres will use their best endeavours to complete product
repairs within a reasonable period based on available resources and workload during the time when service is
requested and performed.
9.
Refurbished parts may be used to repair the product. In the case of a replacement, the product may be replaced,
with a refurbished unit of the same type or, if one is unavailable, a similar refurbished model with equal or better
features & specifications.
10.
Please be advised that if the product presented for repair is capable of retaining user-generated data, the data may
be lost during servicing. Customers are strongly encouraged to back up all important information/data before
sending the product in for service/repair.
11.
Service will be provided only during normal business hours and under safety conditions and circumstances. TEAC
and its authorised service agents can refuse any repair if safety, in relation to OH&S, becomes a concern to its staff
or authorised service agents’ personnel.
12.
The warranty is void and warranty claims may be refused, subject to the Australian Consumer Law, if:
a) The product was not transported, installed, operated or maintained according to manufacturer instruction, or
b) The product was abused, damaged, tampered, altered or repaired by any unauthorised persons, or
c) Product failure is due to accidents during use, installation or transit, power surges, use of defective or
incompatible external devices, exposure to abnormal conditions such as excessive temperatures or humidity, or
entry of liquids, objects or creatures into the product.
13.
No one is authorised to assume any liability on behalf of TEAC or impose any obligation on it, in connection with the
sale of any equipment other than as stated in this warranty and outlined above.
14.
TEAC reserves the right to inspect and verify whether the product is exhibiting a major failure as claimed by
customers/retailers.
15.
LCD dead pixel policy, please contact TEAC Customer Support Hotline on 1300 553 315 for assistance.
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