
26
Help and advice
If you have difficulties using your set-top box and none of the suggestions below work, try
switching your set-top box off, and then on again. If this does not work, contact the shop you
bought your set-top box from or a qualified repair technician. Never try to repair your set-top
box yourself.
Problem
Possible cause
What to do
Standby light not lit
No signal found
No picture or sound
Scrambled channel
message
No response to remote
control
The remote control
will not operate your
receiver
After moving the
receiver to another
room you findyou are
no longer able to
receive the digital
reception
Mains lead unplugged
Mains fuse blown
Aerial is disconnected
Aerial is damaged misaligned
Out of digital signal area
Tuned to digital teletext channel
Channel is scrambled
Receiver off
Handset not aimed correctly
Front panel obstructed
Handset batteries exhausted
1 The batteries in your remote
control need replacing
2 There is an obstruction
blocking the signal path
between the remote control
and the receiver
he aerial feed from new point
may come through a distribution
system which may reduce the
digital signal
/
.
.
T
level to the receiver
Check mains lead
Check fuse
Check aerial lead
Check with dealer
Retune to another channel
Select alternative channel
Plug in and turn on receiver
Aim handset at front panel
Check for obstructions
Replace handset batteries
1 Replace the batteries
2 Check that there is nothing
the path between
the remote control and the
receiver
ntenna
.
.
Check aerial
blocking
Try a direct feed from the
a
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