TDS TDS TV, Руководство пользователя

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57 Questions? Call 1-866-44-TDSTV or visit tdstv.com.
o What you were trying to do.
o What happened.
o The text of the error message that appeared.
o Any error code contained within the message.
POWER CYCLING YOUR GATEWAY
In order to work properly, TDS TV requires functioning Internet service. If your Internet service is not working,
your TDS TV service will not work. To fix your Internet service, power cycle (reboot) your Residential
Gateway (RG), the device that delivers TV and Internet service to your home. Here’s how:
1. Unplug the RG from its power source.
2. Wait 10–30 seconds then plug the RG back in.
• The Power indicator will flash, then become steady.
• After a short time, the WAN Ethernet indicator will turn green.
• Then, the Internet indicator will turn green.
In most cases, those two steps will resolve Internet-related problems. If you continue to encounter
problems, however, power cycle your RG a second time. Then, power cycle your Connected-Home
DVR/set-top box, followed by power cycling each individual set-top box. (See Power Cycle Your Set-Top
Box for more information.) If problems persist, contact TDS technical support at 1-866-44-TDSTV.
POWER CYCLING YOUR SET-TOP BOX
If your Internet is working (as indicated by green lights on the Residential Gateway), but your TDS TV
service is not, you need to power cycle your set-top box. Here’s how:
1. Press
MENU button or the LEFT ARROW on your remote.
2. Use the DOWN ARROW button to select Settings on the vertical menu bar.
3. Use the DOWN ARROW button to select Restart System on the vertical menu bar.
4. Press OK on your remote twice.
5. Use the DOWN ARROW button to select Restart, then press the OK button.
Following these steps will resolve most TDS TV problems. If not please follow the steps below:
1. Unplug your set-top box from its power source.
2. Wait 30 seconds then plug the set-top box back in.
Note: Only unplug your set-top box when you need to power cycle it. Keep them plugged in to a power
source at all other times in order to ensure they are getting system updates, etc.