12
Transaction recall
This option recalls a transaction so that you can view or void it for any transactions that were
performed in the current open batch . If a day close has been completed you can only recall
transactions after the last day close or batch close . Pre-authorization transactions are covered
in our online documentation at
www .tdmerchantsolutions .com/posresources
.
1.
Press
the Admin
key
Trans Recall Menu .
2.
Select one of the following options:
by Detail
This recalls the details all of transactions in the open batch .
a)
Scroll to the
transaction
and press
Select
. Go to step 3 .
by Amount
This recalls any transaction for the entered dollar amount in the open batch .
a)
Swipe the card or enter the
dollar amount
and press
OK
.
b)
If more than one transaction appears, scroll to the desired one and
press
Select
. Go to step 3 .
by Account # (credit cards only)
This recalls any transaction for the entered card account number in the open batch .
a)
Swipe the credit card or enter the
card account number
and press
OK
.
b)
Scroll to the
transaction
and press
Select
. Go to step 3 .
by Invoice #
This recalls the transaction for the entered invoice number .
a)
Enter the invoice number that you want to recall and press
OK
. Go to step 3 .
by Trace #
This only recalls the transaction connected to the trace number in the open batch .
a)
Enter the
trace number
that you want to recall and press
OK
. Go to step 3 .
3.
Verify that the it is the correct transaction information on the screen and do
one of the following:
a)
Press
Void
to cancel the transaction and print the voided receipts .
b)
Press
Back
to select a different transaction .
c)
Press
Cancel
to exit the screen .
