TCL W20D91, Руководство пользователя

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Troubleshooting
Having trouble completing installation? Don’t worry, it’s usually an easy fix.
PROBLEM POSSIBLE CAUSES SOLUTIONS
TCL Home+ App
loses connectivity to AC
during setup
Wireless router may be too far
from AC
• Relocate wireless router closer to AC.
Network error • Restart wireless router, AC, and mobile device
TCL Home+ App cannot
find AC
Network error • Restart wireless router, AC, and mobile device
App & AC are not on the same 2.4GHz
channel
• Confirm your device is connected to the
2.4GHz channel.
Router blocking TCL Home+ App
• Verify App is not being blocked by the
router’s firewall.
Incorrect WiFi Password • Reinput and verify WiFi password.
Unable to find or connect
to Wireless Network
App may need permission to location
• Give TCL Home+ App permission to Location
in phone settings.