11
I cannot switch on the headphones.
• Your headphones do not have enough battery power.
Charge your headphones (see 'Charge your headphones'
on page 5).
The headphones are not connected to my smartphone
automatically.
• Make sure you switch on your smartphone before you
switch on the headphones. Make sure the Bluetooth
®
function of your smartphone is switched on.
The headphones keep on disconnecting.
• Your headphones do not have enough battery power.
Charge your headphones (see 'Charge your headphones'
on page 5).
• Make sure the headphones and Bluetooth
®
device are
within the operation range. Remove any unnecessary
Bluetooth
®
devices.
• Remove the headphones from the pairing list and pair
them with your device again.
The headphones do not pair with my device.
• Make sure you follow the steps described in this
user manual.
• Make sure the headphones have entered the pairing mode.
Press and hold until the blue and white LED flashes
alternately.
I cannot find the headphones model name on the pairing list
of my Bluetooth® device to make a first time connection.
• Follow the steps described in this user manual and pair
the headphones with your device manually again (see 'Pair
the headphones with your smartphone or Bluetooth
®
devices' on page 5).
Why does the music play on my smartphone speaker, but
not through my headphones?
• Make sure you have already selected on your smartphone
to listen to music through the headphones. For information,
consult the user manual of your smartphone.
I cannot hear the other side’s speaking.
• Adjust the volume of your headphones.
• Adjust the volume of your connected Bluetooth
®
device.
The other side cannot hear my voice.
• Make sure you speak close to the microphone.
• Make sure the microphone is not muted.
The audio quality is poor and crackling noise can be heard.
• Make sure the Bluetooth
®
device is within the operation
range. Reduce the distance or remove obstacles between
your headphones and Bluetooth
®
device.
The audio quality is poor when streaming from the
smartphone or audio streaming does not work at all.
• Make sure your smartphone supports both
HFP - Hands-free profile and A2DP - Advanced audio
distribution profile (Bluetooth
®
stereo supported).
I cannot control music functions on my Bluetooth
®
device.
• Make sure the Bluetooth
®
audio source supports
AVRCP - Audio video remote control profile.
Where do I take my headphones to dispose of them?
• To find the closest electronics recycling solution to you,
please visit www.tcl.com”
For further support, visit www.tcl.com
8
FAQ
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