Troubleshooting
Cannot connect to wireless network (Wi-Fi)
• Select the correct wireless network name and verify
the password entered (case sensitive).
• Relocate the router from objects that interfere with
performance (cordless phones, baby monitors, etc. ).
• Reboot the router by disconnecting the power for
more than 2 minutes and reconnect.
What is the remote code for programming
my Universal or Cable/Satellite box
remote control
• Please visit www.tclusa.com/remotecodes
My picture is too small
(black bars on the side)
• Play your movie/video and press the (*)
asterisk button.
• Select
Picture Size
, select the picture size of
your preference.
How to install the Remote Control
Mobile App
• Download the Roku app to your phone or tablet
through Google Play or iTunes.
• Simply search for “Roku App” and choose the
Roku app by Roku Inc.
• Follow the onscreen prompts and you’re on
your way!
The free Roku app allows you to use your mobile
device as a full functioning remote control with
voice search & keypad.
Problems connecting my cable/satellite
box or antenna through a coax cable
• For best performance, use the HDMI connection.
If not available, then:
How do I turn the Text-to-Speech (TTS)
audio guide on or o
ff
?
• Press “*” key on the remote controller four times to
turn the audio guide on or o
ff
.
Select “Settings” at home screen
Select “Accessibility”
Select “Audio Guide” and turn it on or o
ff
http://tclusa.helpjuice.com/23507-roku-tv/210747-
how-do-i-turn-the-audio-guide-on-or-o
ff
• Make sure the cable connections to the TV and
your device are securely fastened.
• Select
cable/satellite box
or
antenna TV
input.
• Select “
start finding channels
” and follow the
on-screen instructions to perform a full channel scan.
Having trouble completing the guided setup? Don’t worry, it’s usually an easy fix.
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