37
38
• Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call
is received
• Check that you have subscribed to this service with
your operator.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing
the
Volume Up/down
key.
• Check the network strength .
• Make sure that the receiver, connector or speaker
on your phone is clean.
I am unable to use the features described in the
manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure this feature does not require an
TCL
accessory.
When I select a number from my contacts, the number
can't be dialled
• Make sure that you have correctly recorded the number
in your file.
• Make sure that you have selected the country prefix
when calling a foreign country.
I am unable to add a contact to my contacts
• Make sure that your SIM card contacts are not
full; delete some files or save the files in the phone
contacts.
My callers are unable to leave messages on my
voicemail
• Contact your network operator to check service
availability.
I can't access my voicemail
• Make sure your operator’s voicemail number is
correctly entered.
• Try later if the network is busy.
SIM card PIN locked
• Contact your network operator to obtain the PUK
code (Personal Unblocking Key).
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your
phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s
detection range.
