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Troubleshooting

If you encounter problems while using the product, use the troubleshooting information to

help determine the problem and find possible solutions.

General problems

Problem

Solution

I forget the Wi-Fi password.

•

Settings

Wi-Fi

Basic

, and find the current Wi-Fi password.

•

Or use a paperclip to press the reset button for 3

seconds to factory reset the device.

How do I change the Wi-Fi name

and password?

1. Log in to the web UI.
2. Go to

Settings

Wi-Fi

Basic

The network indicator is off.

When the SIM card or network service is not available,

or the device is not registered to the network, the

network indicator is off.

•

If you are using a SIM card, make sure the SIM card

is valid and inserted correctly, or place the CPE in an

area with better signal (for example near a window),

and try again.

•

If you are using an Ethernet connection, check if the

network is working properly.

I can't find the Wi-Fi name of the

CPE on my wireless device.

•

Make sure the Wi-Fi indicator of your CPE is solid

blue.

•

Refresh the available network list on your wireless

device.

How do I set a new PIN code for my

SIM card?

1. Log in to the web UI.
2. Go to

Settings

Security

SIM PIN management

3. Enable PIN operation, and enter a new PIN code.
4. Click

Apply

Where can I find the device's model

number and firmware version?

1. Log in to the web UI.
2. Go to

System

Device information

Web UI problems

Problem

Solution

How can I access the web UI?

1. Open the web browser, and go to http://192.168.1.1.
2. Enter the login information as required. Find the

default login information on the bottom label of the

CPE.

Содержание LINKHUB 5CT HH515V

Страница 1: ...USER MANUAL V1 0 HH515V ...

Страница 2: ...ess the web UI 6 3 1 Log in to the web UI 6 3 2 Explore web UI features 6 Chapter 4 Configure your CPE 8 4 1 Home 8 4 2 Status 8 4 3 Services 9 4 4 Settings 10 4 5 System 14 Important safety information 16 Important safety instructions 16 Medical device interference 16 Power adapter 16 Operating temperature 16 Regulatory compliance information 17 Electromagnetic fields EMF 17 European Union EU com...

Страница 3: ...es or regions App and feature availability is subject to change Documentation content is subject to change without notice We make constant improvements on the documentation of your device including this user manual TCL Communication Ltd does not assume any liability that may occur due to the use or application of the product described herein Every effort has been made in the preparation of this do...

Страница 4: ...It also works with these browsers for example Firefox Safari Internet Explorer Opera and Google Chrome 1 2 Overview 1 5 6 7 8 9 10 2 3 4 1 5G network indicator Solid blue the signal is strong Solid yellow the signal is good Solid red the signal is weak Off the 5G network is not working 2 4G network indicator Solid blue the signal is strong Solid yellow the signal is good Solid red the signal is we...

Страница 5: ...o an internet source or wired devices such as computers or switches 8 LAN port Used to connect to wired devices such as computers or switches 9 Telephone port Connect a telephone to make or answer calls 10 Power connector Used to connect to the power adapter NOTE When the CPE downloads and installs software updates you will see the power indicator flashes in blinking blue Do not power off your CPE...

Страница 6: ...ed below Close the SIM card slot cover after inserting the card in the CPE 1 2 NOTES Note the orientation of the SIM card If the SIM card is inserted incorrectly it may get jammed Do not remove the SIM card when your CPE is in use Otherwise it may cause malfunction to your CPE or data loss of your SIM card 2 2 Identify an ideal location Identify an ideal location for your 5G CPE To make the most o...

Страница 7: ...ish a wireless network connection select the Wi Fi name or the SSID of the CPE on your wireless devices and enter the Wi Fi password NOTE The Wi Fi name and the Wi Fi password can be found on the bottom label of your CPE If your wireless device is WPS enabled you can also access the CPE Wi Fi network through a WPS connection Select one of the following options to make a WPS connection Option 1 WPS...

Страница 8: ... to the web UI see Chapter 3 Access the web UI on page 6 2 Click Start WPS 3 Enable the WPS function of your wireless device within 2 minutes to make a WPS connection 2 4 Use the telephone function Your CPE supports the telephone function Connect a telephone to your CPE using a telephone cable as illustrated below ...

Страница 9: ...to the bottom label of your CPE NOTES Click Language at the upper right of the screen to change the language setting Click Help at the upper right of the screen to access user manual 3 2 Explore web UI features The web UI is mainly comprised of the following sections Home Status Services Settings and System Click on each section to display more information about your CPE Commonly used status icons...

Страница 10: ...signal bars it shows the stronger the signal is VoLTE is enabled VoLTE is disabled The CPE connects to WAN network The CPE disconnects from WAN network New messages or unread messages The SMS inbox is full Wi Fi is enabled Wi Fi is disabled Click to log out of the web UI ...

Страница 11: ...to disconnect your CPE from the WAN network Click Connect to connect your CPE to the WAN network Network The Network panel displays network name network type and network connection status Click Network to access the internet setting page Device information The Device information panel shows device model software version and running time Click Device information to get more information on your devi...

Страница 12: ...Outbox Outgoing messages are stored in this folder New message Write a new message in this folder SMS settings Configure SMS settings in this folder Refer to the following table for commonly used operations of SMS messages Read a message Click the message you want to read Send a message 1 Click SMS New message 2 Input the recipient s number and message content 3 Click Send NOTE A message can be se...

Страница 13: ...disable data roaming enable or disable 2 4 GHz and 5 GHz network change SSID and Wi Fi password and more Setup Network connection In this option you can configure and manage connection mode mobile data and data roaming Profile management In this option you can set up a new APN profile and edit or delete existing profiles Add a new profile 1 Click New 2 Input the correct parameters like profile nam...

Страница 14: ... client devices can connect to your CPE network at a time Wi Fi mode The mode is set to 802 11ax by default AP isolation The AP isolation function enables you to create a separate virtual network for each wireless client that is connected to your CPE network When this function is enabled all wireless devices in the network will not be able to communicate with each other Channel bandwidth Select th...

Страница 15: ...rt WPS 3 Enable the WPS function of your wireless device within 2 minutes to make a WPS connection Security SIM PIN management Enable SIM PIN 1 When the SIM PIN feature is disabled click 2 Set a SIM PIN code that is 4 to 8 digits long 3 Click Apply Disable SIM PIN 1 When the SIM PIN feature is enabled click 2 Enter the current SIM PIN code 3 Click Apply Change SIM PIN 1 When the SIM PIN feature is...

Страница 16: ... to set a new MAC address Click Clone to copy your host MAC address LAN The default gateway address is 192 168 1 1 and the default subnet mask is 255 255 255 0 With the DHCP server function enabled IP addresses will be assigned automatically to client devices in the network If the DHCP server function is disabled the CPE will not assign IP addresses to the connected client devices The IP address m...

Страница 17: ...each other and establish functional network services for data sharing communications and entertainment VPN Virtual Private Network VPN is a dedicated network across the shared or public network usually the internet The VPN technology allows employees at a branch of an enterprise and employees at the headquarters to exchange resources conveniently without exposing these resources to other internet ...

Страница 18: ...device configuration or restore the device to a previous configuration by importing the backup configuration file Restart reset This function enables you to restart or factory rest the CPE If the CPE does not work properly you can try restarting the CPE to solve the problem If you can t access the internet for unknown reasons or forget the login password you can restore the CPE to factory settings...

Страница 19: ...which may interfere with medical devices such as pacemakers defibrillators or other medical devices Maintain a safe distance of separation between your medical device and your router Consult your physician and medical device manufacturer for information specific to your medical device Power adapter Use only the supplied power adapter or adapters that are compliant with the applicable international...

Страница 20: ... minimize our impact on the environment Your product is designed and manufactured with high quality materials and components which can be recycled and reused Please observe the local regulations regarding the disposal of packaging materials exhausted batteries and old equipment For recycling information please visit www tcl com This symbol on your device and or its accessories indicates that this ...

Страница 21: ...IM card is valid and inserted correctly or place the CPE in an area with better signal for example near a window and try again If you are using an Ethernet connection check if the network is working properly I can t find the Wi Fi name of the CPE on my wireless device Make sure the Wi Fi indicator of your CPE is solid blue Refresh the available network list on your wireless device How do I set a n...

Страница 22: ... is available place the CPE in an area with better signal for example near a window and try again Reboot your CPE and try again If the MAC filter function is enabled make sure your device MAC address is on the whitelist How can I access the CPE network wirelessly Select the Wi Fi name or the SSID of the CPE on your wireless devices and enter the Wi Fi password NOTE The default Wi Fi name and the W...

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