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Troubleshooting

Before contacting the service centre, here are some

instructions to help you troubleshoot your device:

•

For optimal operation, fully charge the battery.

•

To improve the phone’s performance, remove

unnecessary files or apps on your phone.

•

Update your phone's software via Settings > System >

System Update.

•

Reset your phone via Settings > System > Reset >

Erase all date.

Another method is to hold down the Power key and

the Volume up key at the same time when your phone

is powered off. Release the power button and then the

volume button after the vibration, then select Wipe

data / factory reset >Factory data reset to reset. All

your phone data will be lost permanently. It is strongly

advised to fully back up your phone data before

resetting.
and carry out the following checks:

My phone can't be switched on or is frozen

•

When the phone can't be switched on, charge for

at least 20 minutes to ensure the minimum battery

power needed. Then switch it on again.

Содержание IONz

Страница 1: ...USER MANUAL...

Страница 2: ...Onscreen Keyboard 26 2 2 Text editing 27 3 Phone call Call log and Contacts 28 3 1 Phone 28 3 2 Contacts 37 4 Messages 42 4 1 Write message 42 4 2 Manage messages 44 4 3 Adjust message settings 45 5...

Страница 3: ...e networks 71 9 Google applications 74 9 1 Play Store 74 9 2 Chrome 75 9 3 Maps 75 9 4 YouTube 75 9 5 Photos 76 9 6 YT Music 76 9 7 Gmail 76 9 8 Files 77 10 Settings 78 10 1 Wi Fi 78 10 2 Bluetooth 78...

Страница 4: ...16 Storage 85 10 17 Accounts 86 10 18 Digital Wellbeing parental controls 86 10 19 Google 86 10 20 Accessibility 87 10 21 System 87 11 Making the most of your phone 89 11 1 FOTA Upgrade 89 12 Troubles...

Страница 5: ...Information section When carrying the product or using it while worn on your body either use an approved accessory such as a holster or otherwise maintain a distance of 15 mm from the body to ensure...

Страница 6: ...5 1 Your mobile 1 1 Keys and connectors Headset connector Home Back Recent Apps Micro USB Connector Front camera Indicator light Touch screen...

Страница 7: ...era Flash Back Tap to go back to the previous screen or to close a dialog box options menu the notification panel etc Home From any application or screen tap to return to the Home screen Touch and hol...

Страница 8: ...t up the screen Press and hold To access Google Assistant Press and hold the Power key for more than 11 seconds to reboot Press and hold the Power key and Volume down key to capture a screenshot Volum...

Страница 9: ...1 With the phone face down remove back cover by gently pulling up on the indentation on the bottom left of the cover 2 Insert the SIM card with gold contacts facing down 3 Insert the microSDTM card w...

Страница 10: ...M and microSDTM cards have been properly secured Note a MicroSDTM card is sold separately b A USCC SIM card is already installed in your phone This diagram shows SIM card location if you choose to rem...

Страница 11: ...to your phone and an outlet Charging status is indicated by the percentage on screen while the phone is powered off The percentage increases as the phone is charged To reduce power consumption and ene...

Страница 12: ...it contact your service provider Do not leave your PIN password or pattern with your phone Store this information in a safe place when not in use Set up your phone for the first time The first time y...

Страница 13: ...screen Status bar Status notification indicators Drag down to open the Notification panel Tap an icon to open an application folder etc Favorite Applications tray Tap to open the application Touch an...

Страница 14: ...view options for the item such as Move Remove and more Drag Place your finger on the screen to drag an object to another location Slide Swipe Slide or swipe on the screen to scroll through the applica...

Страница 15: ...14 Rotate Automatically change the screen orientation from portrait to landscape by turning the device sideways to have a better view Auto rotate can be changed at any time in Settings...

Страница 16: ...atus icons GSM only Vibrate mode WCDMA only Alarm is set LTE only Connected to a Wi Fi network Signal strength Speakerphone is on No signal No SIM card inserted Airplane mode Battery is charging Bluet...

Страница 17: ...call New text or multimedia message Connect to open Wi Fi network Upcoming event Uploading data Downloading data System update available Drag down the Status bar to open the Quick Settings panel or N...

Страница 18: ...ication panel to read the detailed information Tap on the notification directly to open the notification within the respective app Tap to clear all event based notifications other ongoing notification...

Страница 19: ...Quick settings panel Drag down the Notification panel to open the Quick Settings panel where you can enable or disable functions or change modes by tapping the icons Tap to open the full Settings men...

Страница 20: ...earch by text Touch the Search bar from the Home screen Type the text phrase you want to search for Touch the icon on the keyboard if you want to search on the web Search by voice Touch from the Searc...

Страница 21: ...ings Display Sleep and select a screen timeout period You can also manually lock the screen by pressing the Power key once To unlock the phone screen Press the Power key once to light up the screen sw...

Страница 22: ...ce unlock Before using the face unlock you need to set a pattern PIN password Hold your phone 8 20 inches from your face Position your face in the square shown on the screen For best results we sugges...

Страница 23: ...screen and the favorite tray Hold the icon on the left or right edge of the screen to drag the item to another Home screen Remove Touch and hold the item to be removed to activate the Move mode drag...

Страница 24: ...Home screen to enter applications and widgets list Slide left and right to view all applications and widgets Touch Widgets to access the category directly To return to the Home screen touch the Home...

Страница 25: ...te the system s one key boost which clears memory used by recent applications 1 3 7 Volume adjustment Using the Volume key Press the Volume key to adjust the volume To activate the vibrate mode press...

Страница 26: ...25 Using the Settings Menu Swipe up on the Home screen then touch Settings Sound vibration to set the volume for media Alarm Ring Notification etc to your preference...

Страница 27: ...input Virtual Keyboard and a series of settings will become available for your selection 2 1 1 Gboard Touch to switch to abc Abc mode Touch and hold to switch to ABC mode Touch to take a photo video...

Страница 28: ...options will show Cut Copy Share select all You can also insert new text Touch where you want to type or touch and hold the blank area the cursor will blink and the tab will show Drag the tab to move...

Страница 29: ...ll You can easily make a call using Phone Touch Phone from the Home screen Touch and hold to access voicemail Display the suggested number s Enter the desired number from the keyboard directly or sele...

Страница 30: ...al country prefix followed by the full phone number and finally touch Emergency call If your phone has network coverage dial emergency number and touch to make an emergency call This works even withou...

Страница 31: ...avoid missing calls It works like an answering machine that you can consult at any time To access your voicemail touch and hold on the dial pad Tosetyourvoicemailnumber touchtheMenuicon from the Phone...

Страница 32: ...lume up down key End the current call Touch to mute the current call Touch this icon again to unmute the call Display the dial pad Touch to activate the speaker during the current call Touch this icon...

Страница 33: ...he cellphone is taken away from your ear 3 1 5 Managing multiple calls With this phone you can handle multiple calls at the same time Swap calls When you accept two calls touch the icon to switch betw...

Страница 34: ...onnect all callers 3 1 6 Call settings Touch the Menu icon from the Phone screen then touch Settings the following options are available Caller ID spam See caller and spam ID Identify business and spa...

Страница 35: ...orward your calls or access other voice call settings Display options Sort by To set the contacts display by First name or Last name Name format To set the name format by First name first or Last name...

Страница 36: ...tc Voicemail Touch to access voicemail service and number settings Service Opens a dialog box where you can select your provider s voicemail service or another service Setup If you are using your prov...

Страница 37: ...outgoing calls and incoming calls Touch one call to view information or further operations You can launch a new call send a message to the contact or number or view detailed information of the call To...

Страница 38: ...nt to reach You can view and create contacts on your phone 3 2 1 Consult your Contacts Touch Contacts from the Home screen Touch to view the contact s detailed information Touch to select accounts Tou...

Страница 39: ...other easily Touch to save Touch to select a picture for the contact Touch to expand the label Add to remove from Favorites 1 To add a contact to favorites you can touch a contact to view details then...

Страница 40: ...nt to set as the default number from the contact s details screen then select Set default This choice is only available when the contact has more than one number Set ringtone for a contact 1 On the co...

Страница 41: ...making a call or exchanging messages Touch a contact to open Quick Contact for Android then you can touch the number to make a phone call or to send a message The icons available on the Quick Contact...

Страница 42: ...tions menu touch Settings Import Export then select to import export contacts from to your SIM card phone micro SD card etc Share a single contact or multiple contacts with others by sending the conta...

Страница 43: ...uch Messages from the Home screen 4 1 Write message On the message list screen touch the new message icon to write text multimedia messages Touch to create a new message Touch for more options Touch t...

Страница 44: ...c letters accent will also increase the size of the SMS this may cause multiple SMS to be sent to your recipient Sending a multimedia message MMS enables you to send video clips images photos animatio...

Страница 45: ...the Messaging application and touch the message to open Messages are displayed in conversational order To reply to a message touch the current message to enter message composing screen enter the text...

Страница 46: ...ar Hear outgoing message sounds Touch to enable this function Your current country Touch to set the country Automatic previews Touch to select the settings of previews in messages Spam protection Touc...

Страница 47: ...efore using the camera or camcorder please be sure to remove the protective lens cover before use to avoid it affecting your picture quality To access this function touch Camera from the Home screen V...

Страница 48: ...hen touch to start video recording You can also touch the left part of the icon to take a picture during video recording Touch to pause video recording and touch to continue Touch to stop recording Th...

Страница 49: ...s your subject while producing a gorgeously blurred background PANO Touch to turn on the panorama function Touch the shutter button to start taking a panoramic photo and move the phone steadily along...

Страница 50: ...effects in portraits Video quality Touch to select video progressive scan output and definition Volume button function Touch to set volume button function in camera mode Storage Show the storage loca...

Страница 51: ...50 Mirror camera Touch to turn on off It allows you to save selfies as previewed save selfies as they appear in the preview without flipping them Reset settings Touch to reset settings to default...

Страница 52: ...tead of folders To access Gmail Swipe up on the Home screen then touch Gmail To create and send emails Touch from the Inbox screen Enter recipient s s email address in the To field and if necessary to...

Страница 53: ...tion and will appear on Status bar Touch and drag down the Status bar to display the Notification panel touch the new email to view it Or you can also access the Gmail Inbox label and touch All mail t...

Страница 54: ...email as PDF and print it Managing Emails with Labels To conveniently manage conversations and messages you can organize them using a Label To view conversations by labels when viewing your inbox or...

Страница 55: ...to change the label of the email message or conversation Mark important To Mark the email as important or not important Mute Touch to mute the email Snooze Touch to set the notification of the email...

Страница 56: ...P3 and Exchange accounts Swipe actions Touch to select the swipe actions to archive in conversation list Default reply action Touch to choose the default reply action Open web links in Gmail Touch to...

Страница 57: ...heckbox and you will need to confirm before archiving emails Confirm before sending Mark the checkbox and you will need to confirm before sending emails Touch an account and the following settings wil...

Страница 58: ...he end of each mail you send Vacation responder Touch to set the notification when on vacation Sync Gmail Mark the checkbox to turn on off Gmail sync Days of mail to sync Touch to set the duration of...

Страница 59: ...58 Images Touch to set always show image or ask before showing...

Страница 60: ...o change your Calendar view touch to open a drop down menu of Day 3 days Week and Month for your options Touch to return to Today s view In Schedule Day or Week view touch an event to view its details...

Страница 61: ...viously selected 7 1 3 Event reminder If a reminder is set for an event the upcoming event icon will appear on the Status bar as a notification when the reminder time arrives Touch and drag down the S...

Страница 62: ...ome screen to access it 7 2 1 Alarm From the Clock screen touch Alarm to enter Turn on to enable the alarm Touch to add a new alarm touch to save Touch a currently existing alarm to enter the alarm ed...

Страница 63: ...62 7 2 3 Timer From the Clock screen touch Timer to enter Set the time Touch to start the countdown Touch to pause Touch to reset...

Страница 64: ...creen touch Stopwatch to enter Touch to start the Stopwatch Touch to show a list of records according to the updated time Touch to pause Touch to reset Touch to share 7 2 5 Adjust Clock settings Touch...

Страница 65: ...ork service 4G To activate deactivate Data roaming When roaming you can decide to connect disconnect to a data service Swipe up on the Home screen Touch Settings Mobile network When Data roaming is di...

Страница 66: ...or details When finished touch CONNECT To activate notification when a new network is detected When Wi Fi is on and the network notification is activated the Wi Fi icon will appear on the status bar w...

Страница 67: ...d network information Touch CONNECT When successfully connected your phone will be connected automatically the next time you are within the range of this network To forget a Wi Fi network The followin...

Страница 68: ...Bluetooth Swipe up on the Home screen then touch Settings Bluetooth Touch to activate deactivate this function To make your phone more recognizable you can change your phone name which is visible to o...

Страница 69: ...u need to turn Bluetooth on and pair your phone with the Bluetooth device with which you want to exchange data Swipe up on the Home screen Touch Settings Bluetooth Pair new device Touch a Bluetooth de...

Страница 70: ...etc To disconnect your phone from the computer unplug the USB cable from your computer s USB port Before using MTP make sure that the driver Windows Media Player 11 or higher version has been install...

Страница 71: ...k charges from your network carrier Extra fees may also be charged in roaming areas To share your phone s data connection via USB Use a USB cable to connect the phone to a USB port on your computer To...

Страница 72: ...network security Touch OK 8 5 Connecting to virtual private networks Virtual private networks VPNs allow you to connect to the resources inside a secured local network from outside that network VPNs...

Страница 73: ...wipe up on the Home screen Touch Settings Connections VPN VPNs you have added are listed touch the VPN you want to connect with In the dialog that opens enter any requested credentials and touch CONNE...

Страница 74: ...73 To delete Touch next to the VPN Touch FORGET to delete...

Страница 75: ...nded to registerwith a GoogleAccount to enjoy all of the functions 9 1 Play Store Serves as the official app store for the Android operating system allowing users to browse and download applications a...

Страница 76: ...raffic conditions and route planning for traveling by foot car or public transportation By using this application you can get your own location search for a place and get suggested route planning for...

Страница 77: ...ge number of songs for free In addition to offering music streaming for Internet connected devices the YT Music app allows music to be stored and listened to offline Songs purchased through the YT Mus...

Страница 78: ...e phone including both external SD card and internal storage such as applications media files downloaded from Google Play Store YouTube or other locations Videos pictures or audios you have captured o...

Страница 79: ...ut using your SIM card whenever you are in the range of a wireless network The only thing you have to do is to enter the Wi Fi screen and configure an access point to connect your phone to the wireles...

Страница 80: ...ions 10 4 1 Airplane mode Use Airplane mode to simultaneouslydisable all wireless connections including Wi Fi Bluetooth and more You can also open Airplane mode by tapping Airplane mode on the Quick s...

Страница 81: ...phone and your provider may count differently Please consider using a conservative limit 10 4 4 VPN Virtual private networks VPNs allow you to connect to the resources inside a secured local network f...

Страница 82: ...the Notification panel and choose the way which you want to transfer files or tap Settings Connections USB connection to select By default Charge this device is selected 10 4 7 Printing Tap Printing t...

Страница 83: ...bration Tap to adjust call and notification ringtones music and other audio settings 10 7 Notifications Tap to manage apps notification You can set permission of apps notification the authority to sho...

Страница 84: ...ainst security threats Restricting auto start apps can make the system run faster and extend battery life You can also update some options manually for further optimization 10 11 Security biometrics S...

Страница 85: ...ou can also set Device admin apps Encryption credentials Trust agents Screen pinning etc under this menu 10 12 Location Tap to set whether to allow an app to access your device s location 10 13 Privac...

Страница 86: ...ng their names without unlocking your phone You can also set Emergency SOS Emergency Location Service or Emergency alerts in this interface 10 15 Apps Tap to view details about the applications instal...

Страница 87: ...data automatically Tap Add account to add an account for the selected app 10 18 Digital Wellbeing parental controls In this menu you can find how much time you have spent on the phone and even on eac...

Страница 88: ...l name CPU camera Storage etc You can also check legal information build number status and other specs System Update Tap to check for System updates Update APPS Check for apps update and keeps your ap...

Страница 89: ...s and app preferences you won t lose your data with these settings If Factory data reset is selected all data in your phone s internal storage will be erased please back up your data before reset User...

Страница 90: ...em System Update Touch CHECK FOR UPDATES and the phone will search for the latest software The latest software will automatically download when the device is connected to a wireless network After it i...

Страница 91: ...her method is to hold down the Power key and the Volume up key at the same time when your phone is powered off Release the power button and then the volume button after the vibration then select Wipe...

Страница 92: ...y data reset to reset My phone has not responded for several minutes If your phone doesn t respond turn off your phone by pressing and holding the Power key until it turns off and then restart it agai...

Страница 93: ...g indicator on the screen Make sure that charging is carried out under normal conditions 0 C 32 F to 45 C 113 F When abroad check that the voltage input is compatible My phone can t connect to a netwo...

Страница 94: ...mode for a few seconds then turn airplane mode off Invalid SIM card Make sure that the SIM card has been correctly inserted Make sure that the chip on your SIM card is not damaged Make sure that the s...

Страница 95: ...k Check your subscription status with your operator credit SIM card valid etc Make sure that you have not forwarded incoming calls Make sure that you have not barred certain calls Make sure that your...

Страница 96: ...cription includes this service Make sure that this feature doesn t require a TCL accessory When I select a number from my contacts the number can t be dialled Make sure that you have correctly recorde...

Страница 97: ...r your MMS profile with your operator The server centre may be swamped Try again later SIM card PIN locked Contact your network operator to obtain the PUK Personal Unblocking Key code I can t connect...

Страница 98: ...ection range The battery drains too fast Make sure that you follow the complete charge time minimum 120 minutes After a partial charge the battery level indicator may not be exact Wait for at least 20...

Страница 99: ...ntials After a reset is performed you must enter the original Google account credentials that were used on this phone If you don t remember your Google account credentials complete Google account reco...

Страница 100: ...icial charger and data cable Note The voltage instability of non standard chargers and data cables may cause the touchscreen to become unresponsive Make sure the temperature where the device is being...

Страница 101: ...n menu select Settings Apps select View all apps select Camera select Storage select CLEAR DATA and CLEAR CACHE Drag down the quick settings bar in any interface touch the flashlight icon to check whe...

Страница 102: ...M 3GB RAM Dimensions LxWxT 146 2 x 71 7 x 10 05 mm Weight 170 g Display 5 5 Network 2G GSM 850 900 1800 1900 3G WCDMA B2 B4 B5 4G FDD LTE B2 B4 B5 B12 B13 B25 B26 B66 B71 4G TDD LTE B41 HPUE GPS GPS C...

Страница 103: ...AAC AMR NB AMR WB FLAC MIDI MP3 Opus PCM WAVE Vorbis Battery 1 Capacity 3000 mAh Expansion Slot microSD memory card Up to 512GB Note Specifications are subject to change without prior notice 1 The or...

Страница 104: ...risk even when a hands free device is used such as Bluetooth car kit or headset drivers are recommended to refrain from using their phone when the vehicle is not parked Check the laws and regulations...

Страница 105: ...mperature range is between 10 C 14 F and 55 C 131 F At over 55 C 131 F the legibility of the phone s display may be impaired though this is temporary and not serious Do not open dismantle or attempt t...

Страница 106: ...ut If you have experienced seizures or blackouts or if you have a family history of such occurrences please consult your doctor before playing video games on your phone or enabling a flashing lights f...

Страница 107: ...be an invasion of privacy It is the user s sole responsibility to ensure that prior authorization has been obtained if necessary in order to record private or confidential conversations or take a pho...

Страница 108: ...eventing substances being disposed of in the environment so that their components can be reused In European Union countries These collection points are accessible free of charge All products with this...

Страница 109: ...hone meet the standard for safety of information technology equipment and office equipment use Due to different applicable electrical specifications a charger you purchased in one jurisdiction may not...

Страница 110: ...eriodic and thorough evaluation of scientific studies These guidelines include a substantial safety margin designed to ensure the safety of all persons regardless of age and health The exposure standa...

Страница 111: ...CC ID 2ACCJH166 Although the SAR is determined at the highest certified power level the actual SAR level of the phone while operating can be well below the maximum value This is because the phone is d...

Страница 112: ...ion CTIA website http www ctia org or http www sartick com The World Health Organization WHO considers that present scientific information does not indicate the need for any special precautions for us...

Страница 113: ...reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the recei...

Страница 114: ...equipped with a built in antenna For optimal operation you should avoid touching it or degrading it As mobile devices offer a range of functions they can be used in positions other than against your e...

Страница 115: ...ove or clear all personal information before you recycle return or give away your product Choose your apps and updates carefully and install from trusted sources only Some apps can impact your product...

Страница 116: ...nsitivity of the personal data processed You can access review and edit your personal information at any time by logging into your user account visiting your user profile or by contacting us directly...

Страница 117: ...mark of the Wi Fi Alliance Google the Google logo Android the Android logo GoogleSearchTM GoogleMapsTM GmailTM YouTube Google Play Store Google Latitude TM and Hangouts TM are trademarks of Google Inc...

Страница 118: ...y download the source codes from https sourceforge net projects tcl mobile files The provision of the source code is free of charge from the internet US Information Concerning the Federal Communicatio...

Страница 119: ...ulting with your hearing health professional and testing the wireless device with your hearing device is the best way to evaluate it for your personal needs This smartphone has been tested and rated f...

Страница 120: ...devices T4 is the better or higher of the two ratings Note that not all hearing devices have telecoils in them Hearing devices may also be measured for immunity to this type of interference Your hear...

Страница 121: ...ot meet the relevant rating s with respect to such operation s General information Internet address www tcl com Manufacturer TCL Communication Ltd Address 5 F Building 22E 22 Science Park East Avenue...

Страница 122: ...re recommended to note this number and save it If your phone is stolen the IMEI may be requested by the police or your service provider to locate and block your device even with a different SIM card D...

Страница 123: ...nty of your device visit the USA and Canada websites at https www tcl com us en mobile warranty WARNING Cancer and Reproductive Harm www P65Warnings ca gov Electronic Information For more information...

Страница 124: ...g program For more information on our Battery Recycling Program please visit the USA and Canada website at https www tcl com us en mobile accessibility compliance tcl mobile battery recycling program...

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