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• TCL is not responsible for transportation costs for warranty coverage, including but not limited
to Unit repair or replacement, to the Authorized TCL Service Center or TCL-designated address.
However, TCL will pay for return shipping to a United States address only. TCL will provide
instructions for packaging and shipping the Unit to the Authorized TCL Service Center or TCL-
designated address.
Units that are improperly packed and damaged during shipping are not
covered under your limited Product warranty.
• Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer
which is evidence that the Product is within the warranty period must be presented to obtain
warranty service.
• In the event that a Unit is to be replaced, a picture of the back of the Unit showing the model and
serial number and picture of the Product issue itself may be required.
• PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO
AN AUTHORIZED TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/
REPLACEMENT/RENTAL SERVICES.
What your warranty does not cover
• A Unit sold in “As-Is”, “Used”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished”,
condition or with faults.
• Damage caused by transportation or handling, including damage during shipment from a Retailer
(please contact your Retailer for assistance).
• Extended Service Plans purchased from Retailers. Please contact your Retailer for assistance.
• Customer instruction. (Your Owner’s Manual describes how to install, adjust, and operate your
Unit. Any additional information should be obtained from your Authorized Dealer).
• Service calls to your home for delivery or pick-up, installation, instruction, replacement of house
fuses, connection of house wiring or plumbing, or to correct unauthorized repairs.
• Installation and related adjustments, or damage resulting from installation.
• Damage resulting from non-approved installation or repair methods.
• Failure of the Product to perform due to signal reception problems not caused by your Unit, or
due to power failures or interruptions, or inadequate electrical service.
• Damage from misuse, abuse, neglect, insects, normal wear and tear, cosmetic damage,
mishandling, faulty installation, inadequate electrical wiring, or power line surges.
• Damage caused by operating the Product in a corrosive or wet atmosphere.
• Markings or images on the television’s panel resulting from viewing fixed images (including but
not limited to certain 4:3 images on wide screen televisions, or data or images in fixed screen
locations from banners, video games, or certain broadcast networks).
• Units that have original factory serial numbers that are unreadable or missing, or that have been
changed, defaced, or altered in any manner.
• Batteries.
• A television that has been modified or incorporated into other Products, or that has had the serial
number removed or altered.
• Use of accessories or components that are not compatible with this Product.
• A Unit purchased or serviced outside of the United States.
• Costs of shipping the Unit to the Authorized TCL Service Center or TCL-designated address. TCL
will pay for return shipping to the customer to a United States address only.
