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Troubleshooting
Cannot connect to wireless network (Wi-Fi)
• Select the correct wireless network name and verify the password entered (case sensitive).
• Relocate the router from objects that interfere with performance (cordless phones, baby monitors, etc.).
• Reboot the router by disconnecting the power for more than 2 minutes and reconnect.
What is the remote code for programming my Universal or Cable box remote control?
• Please visit https://support.tclusa.com/tv-remote-codes
Problems connecting my cable box or antenna through a coax cable
• For best performance, use the HDMI connection. If not available, then:
• Make sure the cable connections to the TV and your device are securely fastened.
• Select cable or antenna input.
Access parental control
• The initial personal password for your TV is 1234.
• You can change the personal password anytime.
• If you forget your personal password, you can use 0423 to reset.
• Select the channel scan menu and follow the on-screen instructions to perform a full channel scan.
Having trouble completing the guided setup? Don’t worry, it’s usually an easy fix.
1-877-300-9576
Need more help?
support.tclusa.com
