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Service

Manual

TCL

Communication Ltd.

Rev.: 1.0

TCL 20 R 5G T767H Service Manual V1.0

Page: 4/19

Confidential and proprietary information contained in this repair guide is subject to change without notice.

Distribution, transfer, copy of any content or data in this document without the written permission of TCL is strictly prohibited.

General Product Information

Features/Hardware

Description

Design

Dimensions: 164.3 * 75 * 8.99mm; Weight: 186g

System

TCL UI 3.0; Android 11

Processor

MediaTek Dimensity 700; CPU: 2x A76 2.2GHz, 6x A55 2.0GHz; GPU: ARM G57 MC2

Memory & Storage

4 GB RAM + 64 GB ROM; Support micro SD cards up to 1TB

Display

6.52 inch HD + V-notch screen

Rear Camera

13 MP main camera: AF, 1/3 "

, 1.12μm, F2.2, field of view 76.7 °, 4P lens.

2MP macro camera: FF, 1/5 ",

1.75μm, F2.4, field of view 85 °, 3P lens.

2MP depth camera: FF, 1/5 ",

1.75μm, F2.4, field of view 88.8 °, 3P lens.

Front Camera

8 MP front camera: FF, 1/4 '', 1.12μm, F2.0, field of view 80.6 °, 4P lens

Battery

4500mAh (standard)

Connectivity

2G bands: GSM 850/900/1800/1900

3G bands: UMTS B1 / 2/4/5/8

4G bands: B1 / 3/5/7/8/20/26/28/32/38/40/41

5G bands: n1 / n3 / n5 / n7 / n8 / n28 / n40 / n78

802.11a / b / g / n / ac Wi-Fi (2.4 GHz and 5 GHz)

Wi-Fi Direct

4G mobile hotspot, VoLTE, VoWiFi

Bluetooth 5.1, USB 2.0 Type-C, NFC

Dual SIM model: 1 4FF Nano + 1 4FF Nano or 1 TF card

Single SIM card model: 1 4FF Nano SIM + 1 TF card

Sensors

GPS, A-GPS, BeiDou, Galileo, GLONASS

Accelerometer, E compass, NFC, proximity sensor, light sensor, fingerprint sensor.

Accessories

5V2A Charger, Type-C Cable, Quick Guide, SIM Card Pin, PSI

Содержание 20 R 5G

Страница 1: ...cifications and other product information provided in this document including but not limited to the advantages aesthetics price components performance availability and capacity of the product are subject to change without notice TCL will not be responsible for any damage to the product injury or other safety issue caused by the result of repair by an unauthorized service provider user repair or u...

Страница 2: ...wo ways below for your reference 5 4 Factory Reset 6 4 1 Remove Google account before doing factory reset 6 4 2 Factory Reset 6 4 3 Recovery mode 6 5 Software Update 8 5 1 Software update by FOTA 8 5 2 Software update by using Mobile Upgrade tool 8 6 Function Test with Support Centre 11 7 Troubleshooting 13 7 1 What should I do if my device reboots by itself 13 7 2 What should I do if my device sy...

Страница 3: ...this may exceed the value of the device depending on level of damage 1 7 If you need detailed diagnosis please contact TCL authorized Repair Center 1 8 Do not remove damage heat short circuit or disassemble the battery If you need to replace the battery screen or motherboard go to a TCL authorized Repair Center for repair 1 9 Before any repair backup personal information and important data and the...

Страница 4: ... Rear Camera 13 MP main camera AF 1 3 1 12μm F2 2 field of view 76 7 4P lens 2MP macro camera FF 1 5 1 75μm F2 4 field of view 85 3P lens 2MP depth camera FF 1 5 1 75μm F2 4 field of view 88 8 3P lens Front Camera 8 MP front camera FF 1 4 1 12μm F2 0 field of view 80 6 4P lens Battery 4500mAh standard Connectivity 2G bands GSM 850 900 1800 1900 3G bands UMTS B1 2 4 5 8 4G bands B1 3 5 7 8 20 26 28...

Страница 5: ...ith minimum internet speed of 8Mb s 3 4 Backup the user data before repairing There are two ways below for your reference Method 1 Go to Settings Touch System Touch Backup this function may appear under different menus according to the type of device Activate Back up to Google Drive in the window which has now opened Touch Back up Now You need to add your Google account details first App data SMS ...

Страница 6: ...setup the device with another Google account at initial setup after the factory reset and it will require you to login your previous signed in Google account It is recommended that you log out of the Google account You can go to Settings Account touch your google account REMOVE ACCOUNT touch REMOVE ACCOUNT touch OK to confirm 4 2 Factory Reset You can follow the below steps to perform factory rese...

Страница 7: ...ransfer copy of any content or data in this document without the written permission of TCL is strictly prohibited Click through steps 1 Power off the device long press Power Key Volume up key until the LCD lights on 2 Press Volume key to select Wipe data factory reset and press Power key to confirm 3 Select Factory data reset and press Power key to confirm 4 Select Reboot system now and press Powe...

Страница 8: ...obile device is updated wirelessly by the device s manufacturer Firmware runs in the background without any input from the user to make sure that the device s hardware runs properly Head to your device s Settings System Updates or System update 5 2 Software update by using Mobile Upgrade tool 1 download the SW upgrade tool Mobile_Upgrade_S_Gotu2_v1 1 9 from website https www tcl com global en serv...

Страница 9: ...ntained in this repair guide is subject to change without notice Distribution transfer copy of any content or data in this document without the written permission of TCL is strictly prohibited 5 Click OK and disconnect your phone from USB cable when the tool pops up the prompt Please disconnect your device from the USB cable to proceed ...

Страница 10: ...ial and proprietary information contained in this repair guide is subject to change without notice Distribution transfer copy of any content or data in this document without the written permission of TCL is strictly prohibited 6 Click Upgrade device and connect your phone to computer waiting for upgrade ...

Страница 11: ...ta in this document without the written permission of TCL is strictly prohibited 7 Upgrade successfully 6 Function Test with Support Centre 1 Check that the SD card are inserted correctly 2 Power on the product to launch the auto test 3 If the product displays input NCK code this means the software is Network locked or SIM locked and can only be used with dedicated SIM card hence use the relevant ...

Страница 12: ...prietary information contained in this repair guide is subject to change without notice Distribution transfer copy of any content or data in this document without the written permission of TCL is strictly prohibited 4 Open the Support Centre app Click Agree Hardware diagnosis START TESTING and following the prompt ...

Страница 13: ...many apps running in the background or the system cache not being cleared may cause a system lag Touch the Menu key at the bottom corner of screen to view recently used applications Touch Clear all to close the tasks d Uninstall unused apps from time to time to ensure that your device has sufficient storage space e If the issue occurs in third party apps please uninstall the third party apps respo...

Страница 14: ... Settings Security biometrics Fingerprint d Try to reset or update your device 7 5 What should I do if my device s battery drains under normal use a Check if the device is in a high or low temperature environment If yes we advise you to use it only under normal operating conditions b Deactivate Bluetooth Wi Fi or GPS when not in use c The battery drains quickly when playing games and watching vide...

Страница 15: ...g applications GPS application 3D gaming video streaming etc c Reduce the brightness of the screen to lower the temperature d Avoid using your device while charging e Avoid using a protective case that does not dissipate heat Remove your protective case if your device heats up 7 8 What should I do if my device cannot power on a Charge the device with a TCL official charger for at least 30 minutes ...

Страница 16: ...anual V1 0 Page 16 19 Confidential and proprietary information contained in this repair guide is subject to change without notice Distribution transfer copy of any content or data in this document without the written permission of TCL is strictly prohibited 9 Explode View ...

Страница 17: ...Manual V1 0 Page 17 19 Confidential and proprietary information contained in this repair guide is subject to change without notice Distribution transfer copy of any content or data in this document without the written permission of TCL is strictly prohibited 10 Split View ...

Страница 18: ...ervice Manual V1 0 Page 18 19 Confidential and proprietary information contained in this repair guide is subject to change without notice Distribution transfer copy of any content or data in this document without the written permission of TCL is strictly prohibited ...

Страница 19: ... Connector Socket Battery Connector RF Connector 2M BTB Press Foam Side Key Furnished FPC Main Furnished FPC Fingerprint Furnished FPC Coin Vibrator FP CONDUCTIVE FOAM LCD BTB waterproof Foam Flash Spring Rubber Main FPC_BTB Rubber Audio Jack Rubber Cover RF Connector Audio Jack LCD FPC HOLE PET Front Camera Support SIDE KEY SPRING Proof Foam Battery Cover Adhesive tape Flash PCB Adhesive Camera L...

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