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The “Empty coffee grounds” symbol is lit up or flashing.
Is the container for the coffee grounds full?
Empty the container for the coffee grounds as well as the leftover water
tray and then place them back in the machine (see steps 5 to 7 in the
chapter titled “Making coffee”).
Is the leftover water tray with the container for the coffee grounds
inserted (correctly) in the machine?
If not, reinsert them into the machine (see step 7 in the chapter
titled “Making coffee”).
The “Brewing unit” symbol is lit up.
Is the brewing unit or the brewing unit cover correctly in place?
If not, remove the brewing unit cover and make sure the brewing unit
is firmly in place (see chapter titled “Cleaning”, section “Cleaning the
brewing unit”).
The “Descale” symbol is lit up.
The machine needs to be descaled. Do this within the next couple of
days. Do not wait any longer, otherwise so much limescale may build
up that a descaling agent will no longer have any effect. A self-induced
defect of this kind will not be covered by the warranty. Proceed as
described in the “Descaling” chapter.
The coffee is not hot enough.
Especially in the case of espresso, the quantity of coffee is so small
compared to the size of the cup that it cools down quickly. Preheat
the cup (see chapter titled “Preheating the cup”).
The coffee is too weak.
Adjust the grind to a finer setting or use more beans to make your
coffee. Press the “Intense
+”
button before pressing the coffee button
if necessary.
The coffee flows very slowly out of the coffee spout.
Adjust the grinder to a coarser setting.
When hot water is required, a large amount of steam is emitted
from the frother nozzle before hot water dispensed.
If you have frothed milk shortly beforehand, it is normal for steam to
be emitted first, and then hot water.
This cools the machine down to the required temperature for dispensing
hot water.
The milk froth has too little volume or frothing takes too long.
Is the milk too hot, too old or has a fat content that is too high, etc.?
Use cold milk (max. 1.5% fat or semi-skimmed).
Is the frother nozzle dirty?
Proceed as described in the chapter titled “Cleaning”,
section “Cleaning the steam wand and frother nozzle”.
The machine is calcified. Proceed as described in the chapter
titled “Descaling”.
When frothing milk, water is dispensed from the frother nozzle
before steam is emitted.
If you have dispensed hot water in order to preheat a cup shortly
beforehand, some residual water may be dispensed from the frother
nozzle before steam is emitted. To make sure the milk does not become
watery, you should first start the steaming process without any milk.
Once only steam is emitted, stop the steaming process and then froth
milk as described in the chapter titled “Frothing milk”.
The machine takes longer than usual to heat up. The coffee
or hot water is only being dispensed in small amounts.
The machine needs to be descaled – even if the “Descale” symbol
is not lit up. Proceed as described in the “Descaling” chapter.
