TROUBLESHOOTING GUIDE
Problem
Remedy
The loft hatch won’t shut correctly
Check that the frame is square - see Section 4. Ensure that you have used
packers to fill spaces and keep the frame square. If the frame is square, then
the loft hatch will be able to close,
The ladder section must also be lifted to the top of the mount bracket and
dropped into the correct position. See Section 9. This enables the ladder
section to have sufficient clearance so that the loft hatch can be opened and
closed successfully.
The ladder flexes when climbed
Check the adjustment bolts have been tightened as per Section 9 on Page 12
of these instructions. Once correctly tightened to take up the slack, the ladder
section will not flex at all when climbing.
The ladder section was cut too short.
You may be able to adjust the ladder adjustment bolts, see Section 9 on page
12. This may allow the ladder to touch the ground if it is within a few milli-
metres. If you have cut more than that, we do supply spare ladder sections.
Please contact our sales team for more details.
TROUBLESHOOTING GUIDE
Problem
Remedy
The loft hatch won’t shut correctly
Check that the frame is square - see Section 4. Ensure that you have used
packers to fill spaces and keep the frame square. If the frame is square, then
the loft hatch will be able to close,
The ladder section must also be lifted to the top of the mount bracket and
dropped into the correct position. See Section 9. This enables the ladder
section to have sufficient clearance so that the loft hatch can be opened and
closed successfully.
The ladder flexes when climbed
Check the adjustment bolts have been tightened as per Section 9 on Page 12
of these instructions. Once correctly tightened to take up the slack, the ladder
section will not flex at all when climbing.
The ladder section was cut too short.
You may be able to adjust the ladder adjustment bolts, see Section 9 on page
12. This may allow the ladder to touch the ground if it is within a few milli-
metres. If you have cut more than that, we do supply spare ladder sections.
Please contact our sales team for more details.
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