TROUBLESHOOTING GUIDE
- OPERATION
QUESTIONS
ANSWERS
D. Cannot add a
new user
entry code.
1. Make sure all codes are entered within 10
seconds.
2. Make sure you have entered the correct
programming code.
3. The new user entry code will not be accepted
if 10 user entry codes are already stored in the
memory.
E. What happens
if the lockset
cannot be
opened by the
keypad?
1. Make sure you have entered the correct user
entry code.
2. Check to see if the Yellow LED light is flashing.
If the light is flashing please replace all 4
batteries with new ones.
3. Please make sure the strike plate is installed
correctly if you see the latch is jammed.
F. Unable to
reset the
lockset.
1. Please refer to “RESTORE FACTORY SETTING”
section on page 32 and make sure all steps are
followed correctly.
2. Check to see if the Yellow LED light is flashing.
If the light is flashing please replace all 4
batteries with new ones.
37
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