tau MASTER, Руководство по обслуживанию

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The TAU Guarantee: General Conditions
TAU guarantees this product shall be free from defect in manufacture for a period of 12 months
from the date of invoice.
Should any fault occur within that period as a result of faulty workmanship or materials, TAU will
make all necessary repairs, or at its discretion replace the product at no charge to the Customer
except for freight. The appropriate Serial Number and Invoice Number must be quoted for all
warranty claims.
All goods must be returned to Gate Drive Solutions Ltd, the New Zealand representative for TAU,
for inspection or testing to assess if a claim is justified. It is the responsibility and at the cost of
the Customer, to return the goods for inspection and freight costs are the responsibility of the
Customer.
For visits to the Customer’s facilities, also during the guarantee period, a “Call-out fee” will be
charged for travelling expenses and labour cost.
The guarantee is negated and will not apply in the following circumstances:-
•
If a professional installer does not carry out the installation of the product in accordance
with the Instructions listed in this Installation and/or Maintenance Manual.
•
If the product is not used and maintained in accordance with instructions or
recommendations listed in this Installation and Maintenance Manual.
•
If the product has been used in a manner beyond its design parameters.
•
If original TAU spare parts were not used to install the product.
•
If loss or damage caused by an Act of God, tampering, overvoltage, incorrect power
supply, improper repairs, incorrect installation, or any other cause not within TAU the
manufacturer’s control.
•
If a professional installer does not carry out routine maintenance operations according to
the instructions or recommendations listed in this Installation and/or Maintenance Manual.
•
If the product is tampered with or repaired by personnel not authorised to do so.
•
If loss or damage is caused by rough treatment.
•
Wear of components
The repair or replacement of goods under guarantee does not extend the guarantee period.
Goods returned under warranty for repair or testing will incur a charge to be fixed by Gate Drive
Solutions Ltd if no fault is found.