6
Troubleshooting
and
Support
RMM_00029_09
31 / 42
ANPR Mobile
6 Troubleshooting and Support
6.1 Troubleshooting
The
freeware
software
tool
Tattile
Pathfinder
cannot
find
the
device
The
device
is
not
correctly
powered
Check
the
device
is
correctly
cabled
to
the
power
supply
Check
the
power
supply
Check
the
cable
PIN
OUT
The
device
network
is
not
correctly
cabled
Check
the
Ethernet
wiring
If
necessary,
cable
a
new
connector
Cannot
access
the
web
interface
The
device
IP
address
does
not
belong
to
the
same
netmask
of
user's
PC
Modify
the
IP
address
of
the
device
or
of
the
PC
The
PC
is
configured
for
DHCP
IP
assignment
Define
a
static
IP
address
to
the
PC
belonging
to
the
host
address
of
the
device
The
web
interface
does
not
display
the
live
stream
of
the
device
The
device
is
not
responding
Restart
the
device
If
the
problem
persists,
contact
your
sales
representative
The
device
does
not
recognize
a
car
plate
The
position
of
the
device
does
not
comply
with
the
configured
distance
Verify
working
conditions
(see
par.0)
Check
the
values
specified
for
the
Channel
0
best
focus
parameter
in
the
Device
info
page
of
the
web
interface
The
system
can’t
be
seen
in
remote
connection
Verify
if
you
can
see
the
system
in
Pathfinder
utility
(see
par.
5.2)
Verify
the
compatbility
of
IP
address
and
subnet
mask
If
the
cables
are
wired
correctly
(see
par
3.3.2)
If
wirelless
verify
elctromagnetic
noise
6.2 Support
If
you
need
advice
or
support,
you
can
contact
the
Tattile
technical
support
using
the
references
located
in
the
front
pages
of
this
manual.
