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Your new Tata Swach Ultima Silver RO water purifier is warranted against material
defects arising from workmanship for a period of 12 months from the date of invoice
by the first end user, subject to following conditions:
1. During this Warranty period, TATA CHEMICALS LTD (TCL) or its Authorized
Service Provider (ASP) will replace or repair any part of the Tata Swach Silver
RO water purifier, that in the opinion of TCL or its ASP, arise due to faulty
material or workmanship (i.e. manufacturing defects)
2. Consumables like Sediment Filter, Carbon Filter and Membrane are input
water quality dependent hence not covered under warranty.
3. The product’s plastic body is not covered under Warranty and hence, it must
be handled with care to guard against breakage during transit and usage.
4. The customer will notify TCL customer care promptly about any defects
noticed and give the ASP adequate opportunity to inspect, test and remedy
them, for which the customer will deposit the purifier if necessary with the
company’s service centre along with original invoice, in the city where the
product was purchased. Product so deposited for Warranty examination
must be shipped freight prepaid. TCL will be entitled to repair/replace the
defective part and retain the replaced part.
5. This Warranty is void if the unit is not installed by ASP and also if not
operated under normal municipal/well water conditions or is subjected to
the temperature above 35°C.
6. This warranty is void if any kind of repair or alteration is done by customer
or unauthorized service provider or for failures resulting from the lack of
proper maintenance or faulty electrical conditions or non-usage of Tata
Swach genuine spare parts.
7. Input water pressure needs to be between 5 PSI and 35 PSI. In case it is more
than 35 PSI, you need to use a “pressure reducing valve” and in case it is
less than 5 PSI, you need to use a “pressure booster pump”. Incase consumer
chooses not to install the required, any replacement of damages parts due
to fluctuating input pressure shall be on payable basis.
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WARRANTY POLICY
