17
TASER CAM HD Recorder Operating Manual
Chapter 9: Troubleshooting
Symptom
Cause
Possible Solution
The CID colors are reversed, and
the CID is flashing.
The lens is obstructed (possibly by
the operator’s hand).
Check for obstructions over the
lens. Remove the obstructions.
The CEW is not working at all with
the TASER CAM HD recorder insert-
ed.
The TASER CAM HD recorder is not
fully inserted.
Remove the TASER CAM HD re-
corder, clean the contacts, and ful-
ly insert the recorder into the CEW.
If the problem persists, contact
TASER International for further in-
structions.
The EVIDENCE Sync application
does not recognize the device.
The USB port is not working on the
PC.
Use a different port on the PC.
The USB cable is not fully inserted
into the PC.
Fully insert the USB cable into the
PC and TASER CAM HD recorder.
If the problem persists after apply-
ing the above solutions, contact
TASER International for further in-
structions.
The video recording is unclear or
distorted.
There is debris on the TASER CAM
lens.
Clean the lens using a soft cloth.
The lens of the TASER CAM HD re-
corder is scratched/damaged.
Contact TASER International.
The TASER CAM HD recorder is un-
focused.
Contact TASER International.
