Problem solving
(cont)
Please Remember
–
Only use tablet or pellet salt in your softener!
30
Problem solving
Checklist
Solution
Page
No.
PROBLEM: Excessive Salt Usage
1.
Check the hardness.
1.
Reduce the unit setting if incorrect.
12 & 22
PROBLEM: No Water in Cabinet or Very Low
1.
This is quite normal. Unlike conventional water softeners only a
1.
No action necessary.
a few inches of water is at the bottom of the cabinet.
PROBLEM: High Water Level in Cabinet
1.
Is the water level in the salt cabinet high?
1.
Initiate an immediate recharge. If the problem does not return,
14& 24
there is nothing wrong
PROBLEM: Water Running Down the Overflow
1.
Is the water level in the salt cabinet high?
1.
If yes, bypass the water softener and call for service.
6
PROBLEM: Water Running Down the Drain Line Constantly
1.
Is the unit in recharge mode?
1.
If yes, wait until it finishes, check the present time and
12 & 22
recharge time settings and adjust if incorrect.
2.
Does an error code appear, eg ‘ERR 01’?
2.
Check all electrical connections are secure. Turn the power off for
9
ten seconds, and then switch back on.
PROBLEM: Electronic Faceplate
1.
Is the Faceplate blank?
1.
Check the power is turned on and all connections are secure
9
2.
Is the display stuck on one function?
2.
Turn the power off for ten seconds and then switch back on.
3.
Does an error code appear, eg
‘ERR 03’
?
3.
Check all connections are secure. Turn the power off for ten
9
seconds, and then switch back on.
