TC/DC
Self Reversing Tapping Attachments
ISO 9001 CERTIFIED: 802 CLEARWATER LOOP, POST FALLS, ID 83854
PHONE: (800) 854
-
6019 OR (208) 773
-
2951, FAX: (208) 773
-
3021, E
-
MAIL: [email protected], WEB: www.tapmatic.com
Repair Service is available at
….
Attention:
Repair Department
Tapmatic Corporation
802 Clearwater Loop
Post Falls, ID 83854
To Expedite Repair:
Return tool direct to Tapmatic Corporation. Tapmatic will inspect the
tool and advise you of the repair costs by fax or email before the repair is completed.
Important:
Be sure to return tool complete with collet nut, and if applicable stop arm and
back jaw, because otherwise these missing parts would be added to every non
-
warranty re-
pair.
Cost Notification:
Tapmatic will FAX or E
-
mail a cost notification to you, soliciting your ap-
proval before repairs are completed. If it is determined that a tool cannot be repaired, at the
customer
’
s request, Tapmatic will return the disassembled parts. We are not able to reas-
semble a tool using damaged or worn out parts.
Optional Return Procedure:
Tools may also be returned for repair through your local Tap-
matic Distributor. They will ship the tool to us and include instructions for the repair and re-
turn. You may already have an open account with them which facilitates the handling of in-
voicing.
Priority Service:
Tapmatic services tools returned for repair in the order in which they are
received. All tools will be evaluated and repaired within three weeks from the date they arrive
subject to receiving the customer
’
s approval to proceed with the repair.
Priority is given to tools shipped to us by overnight or second day.
If a repair is sent to us by UPS ground or similar service, it can also be given priority. Just call
and let us know you need priority service and advise if you would like the tool returned to
you by overnight or second day. In the interest of fairness to all our customers, we ask that
you approve shipment by overnight or second day before we agree to upgrade your repair
order to priority service. Typical turn around, not including shipping time, for priority repairs is
3 days subject to receiving the customer
’
s approval to proceed with the repair.
If we can answer any questions please call our toll free number:
800 395
-
8231
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