Troubleshooting
Q: My earphones will not switch on.
A: Please recharge it and make sure it has enough power. Plug the unit to a
charger and see if the power button becomes solid red.
Q: Why can’t I pair the earphones with other
Bluetooth
®
devices?
A: Please check the following points:
• Make sure your
Bluetooth
®
device supports A2DP.
• Make sure the earphones and your device are next to each other
or within 3 feet / 1 meter.
• The earphones must be in pairing mode with the indicator flashing
blue and red.
• Try to reboot your
Bluetooth
®
device.
Q: After connecting and pairing with my
Bluetooth
®
device, I cannot
hear any music from the earphones.
A: Please check the following:
• Your sound system is connected to the earphones (If LED indicator flashes
blue twice every 5 seconds then they are connected).
• Make sure the music volume is at an audible level on both your
Bluetooth
®
device and earphones.
• Make sure your
Bluetooth
®
device is playing music.
Care and Maintenance
• Charge the earphones at least once every 6 months.
• Keep the earphones away from heat and humidity.
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