Our team of TAO Clean experts have compiled a list of the questions most
frequently asked about the TAO Clean System.
If you cannot find the answer to your question, please contact the TAO Clean
Care Center in your country.
Why doesn’t the TAO Clean Facial Brush work?
You may need to recharge the Brush. Please remember the Brush was issued with enough
energy for one brush only. Please charge the Brush for at least 24 hours before additional use.
Make sure the adaptor is plugged into a live electrical outlet and not into an outlet
controlled by a light switch.
Is the brush head fixed on properly? You may need to reattach or replace the brush head
(see page 21).
Why doesn’t the UV sanitizer light go on?
Did you place the Brush into the Cleaning Station? Also make sure that the Brush is
properly located within the docking hole.
Please check the wiring. Maybe you need to plug the Cleaning Station into a live outlet.
Also, the Cleaning Station needs to be on a smooth counter for the light to turn on.
Why does the TAO Clean Facial Brush seem less powerful?
You may need to charge the Brush.
You may need to replace the brush head. Make sure you change your brush head every 3
months for best results.
Perhaps it inadvertently went into sensitive mode, which has a reduced speed.
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Why is there a brief pause in the bristle motion while I’m brushing?
Don’t worry. This is the Brush reminding you to move to a new section of your face. These
little reminders ensure you to spend equal time brushing all areas of the face (see page 18
for more info on technique).
My face has gone red. What can I do about this?
Product - Are you sure the product you are using agrees with you?
Technique - Are you angling the Brush correctly?
To avoid this, keep the Brush Head bristles flat on the skin surface. Or perhaps you’re
pressing too hard. Make sure you hold the Brush above gently above the skin. Also try the
sensitive mode. That will reduce spinning and give a more gentle experience.
Lastly it may be down to the stiffness of the Brush Head. Try a gentler Brush Head and our
dedicated one made for sensitive skin.
Do I need a special charger if I travel with my TAO Clean System?
The Cleaning Station can be used at common worldwide voltages between 100-240V AC,
at either 50 or 60Hz. All you need is a simple plug adapter.
Does my TAO Clean System tell the future with its pulsing LEDS?
Well, er no. We haven’t quite got there with that particular technology. However, if you
make sure your System is well maintained and used properly, it will keep you clean well
into the future.
