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| BYO Router Setup
Step 6
Most routers will provide a Quick Start Guide or Setup Wizard – please try and follow these steps. Ensure that
your router is configured in WAN mode and encapsulation is set to PPPoE. On most devices you should leave
all other settings as default. Then configure your BYO router using the ISP username and password that we
will have emailed and SMS’d to you.
Due to the number of router brands available it is hard to give precise setup information here. We recommend
consulting your router user guide or speaking to the manufacturer of your device.
Step 7
After you have successfully configured your BYO router please wait a couple of minutes for it to connect to
the network. After a couple of minutes you should see the authentication light on the router become lit and
steady (not flashing). The authentication light is often labelled ‘Internet’ or ‘www’ or ‘Web’. Please consult your
router user guide if you are unsure which light is the authentication light.
Troubleshooting
Symptom
Things to try
Optical light on the NBN
box is red
You will need to contact our team in this instance, and we may need to log
a fault with NBN.
www or internet light
does not come on
on your router
1. Ensure that the router is in PPPoE mode and has been correctly
configured with the ISP username and password. Triple check for any
spelling mistakes or typos.
2. Ensure that you are connected to the correct Uni-D port on the NBN
box.
3. Try an alternative network cable to connect your router to the NBN
box.
4. Ensure that the router is configured in WAN mode.
Technical Support
If you require assistance setting up your BYO device our team is available.
8AM – 10PM WEEKDAYS
8AM – 8PM SAT & SUNDAY AET
Phone:
1800 211 112
Live Chat:
Email: