PROBLEM: I can’t hear the other site/s.
POSSIBLE RESOLUTIONS:
1.
Are they on Mute? (If they can see the Mute icon in the top right
hand corner of their monitor then they are on Mute. Ask them to
press the
Yellow
Mic Off button on the remote control.)
2.
Has the volume been turned down on the remote control? (If
you can see the Volume Down icon in the top right hand corner of
your monitor then your volume is on 0. Press the + button to turn
the volume back up.)
3.
Has the volume been turned down on the TV? (The volume
on the Sony monitors should be on about 70. Please check all
other makes and models for correct volume level.)
PROBLEM: The other site/s can’t hear me.
POSSIBLE RESOLUTIONS:
1.
Are you on Mute? (See above)
2.
Has the volume been turned down on their remote control? (See above)
3.
Has the volume been turned down on their TV? (See above)
4.
Is the microphone properly positioned? (The microphone should be facing towards the speaker, and be
within two metres of them.)
PROBLEM: There are icons appearing on the main monitor and I don’t know
what they are.
1.
If you are on Mute you will see a microphone in a red box with a line through it.
2.
If the volume is down you will see a speaker in a red box with a line through it.
3.
If you are experiencing network issues you may see a yellow lightning bolt in a triangle. (You
may experience reduced audio or video quality during this time. If the lightning bolt appears
throughout the conference and the audio or video quality is not improving contact Telstra iVision,
otherwise the lightning bolt will disappear and the quality should return to normal.)
4.
If you are involved in a videoconference which has dual streaming you will see an icon with
two monitors, one displaying a person and one displaying a chart. (Dual Streaming is where
you see the presenter on your main monitor and their Laptop or Document Camera on your preview
monitor.)
Mute Icon Mic Off Button
Volume Down Icon Volume Button
TV Volume Button
