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Troubleshooting and technical support information

13

Getting more help

If the documentation does not answer your question or you have a problem with one 
of our products:
1

Refer to the Technical FAQ section of the web site. We keep the Technical FAQ 
section up to date with the latest information from our technical support team 
regarding the resolution of customer issues.

2

Contact your reseller. Our resellers have a wealth of experience with our 
products and this is sometimes a quick way of solving a problem.

3

If your query remains unsolved, there is a web form in the Support area of the 
web site that you can complete. Ensure that you provide all the details requested 
by the form to assist the technical support team in resolving your problem:

 

the serial number and product model number (for example: MSE 8321) of 
the MSE blade

 

the software build number (to find this, in the web interface, go to 

Status > 

General

)

 

where you purchased the MSE blade

 

your contact email address or telephone number

Содержание Codian MSE 8321

Страница 1: ...Codian ISDN Gateway MSE 8321 Getting started...

Страница 2: ...Codian ISDN Gateway MSE 8321 Getting started...

Страница 3: ...an Limited provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantabi...

Страница 4: ...thernet Port A settings 7 Step two Assign an IP address to the ISDN gateway 7 Configuring the ISDN gateway 8 Step one Log in to the ISDN gateway 8 Step two Set up the ISDN interfaces 8 Step three Conf...

Страница 5: ...for the Codian IP based video infrastructure products as well as IP based endpoints Port and LED location Figure 1 shows the position of ports on the ISDN gateway Figure 1 ISDN gateway front panel Ala...

Страница 6: ...y failure of the internal clock Refer to the web interface for more information about the problem go to Status Health ISDN Port Status for each ISDN port L1 Off There is no connection on this port or...

Страница 7: ...ated as a full duplex link Act Green Packets are being transmitted on this port Link Green The speed of the link from this port which is either 10 100 or 1000 Mbps Power Blue The ISDN gateway is recei...

Страница 8: ...r to the front of the blade 3 Slide the ISDN gateway into the blade slot as shown in Figure 2 until it stops 4 Simultaneously close both retaining latches on the blade thereby engaging the connectors...

Страница 9: ...eway 5 5 Using a No 1 Phillips screwdriver tighten the screws in the retaining latches with a clockwise quarter turn Figure 2 Inserting a blade into the chassis Figure 3 Closing the retaining latches...

Страница 10: ...r ISDN PRI lines Step one Connect to Ethernet Port A Connect an Ethernet cable from Ethernet Port A to an Ethernet switch rather than a hub to minimize interference from other devices on the network T...

Страница 11: ...configure the IP addresses of all blades installed in the MSE 8000 Note that all blades are supplied with DHCP enabled You can either keep this setting or assign static IP addresses to a blade from th...

Страница 12: ...save any changes you have made to the configuration 5 Restart the ISDN gateway this is only necessary if you changed the ISDN configuration To do this i Go to Settings Shutdown and click Shut down IS...

Страница 13: ...use the dial plan to enable the ISDN gateway to join incoming ISDN calls to the correct conference on an MCU These dial plan configurations are explained in greater detail and with supporting examples...

Страница 14: ...unchanged 5 Click Add H 323 gateway Configuring endpoints The simplest way to call ISDN endpoints from your MCU using the ISDN gateway is to define pre configured endpoint definitions for any endpoin...

Страница 15: ...y can use the Far End Camera Controls FECC or the DTMF keys of their endpoint to navigate the menus and join conferences as normal Calling out by ISDN To call an endpoint connected by ISDN invite it i...

Страница 16: ...nts may be busy when you call them Using the event log to help solve a problem Unless you are experiencing a problem all event logging sources should be set to the default which is Errors warnings and...

Страница 17: ...Our resellers have a wealth of experience with our products and this is sometimes a quick way of solving a problem 3 If your query remains unsolved there is a web form in the Support area of the web...

Страница 18: ...igure 4 The pin assignments for the PRI ports are shown in Table 2 Figure 4 Pin numbering for PRI ports Table 2 Pin assignments for PRI ports Pin number Signal 1 Receive 2 Receive 3 Not connected 4 Tr...

Страница 19: ...Codian ISDN Gateway MSE 8321 Getting started...

Страница 20: ...61 0020 02...

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