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LIMITED WARRANTY CERTIFICATE
Tagwood bbq warrants this product for a period of (5) years against deficiencies in material and/or manufacture defect, from the date of issuance of the purchase invoice.
This LIMITED WARRANTY does not cover products that are improperly used, abused, altered or repaired. This warranty excludes all incidental or consequential damages
and any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or
commercial. This warranty does not include also normal wear and tear or dissatisfaction due to buyer’s remorse. The LIMITED WARRANTY covers manufacturing, material
and parts defects after proper verification by authorized technicians. The warranty will be void if the product suffers damages resulting from accidents, improper assembly,
improper use, carelessness, action of corrosive agents, excessive load, ignorance of the instructions contained in the instruction manual or for presenting signs of having
been repaired by non-authorized personnel. Deficient products or parts that are covered by this policy will be replaced or repaired. This warranty is non-transferable and
valid only with the presentation of the purchase invoice. This product may undergo technical design modifications without prior notice from manufacturer. The importer
assumes no responsibility for personal or property damage that could be caused by improper installation or use of the product, including lack of maintenance in the latter.
Tagwood bbq reserves the right to inspect and assess the product before honoring the warranty and to invalidate the warranty if it is concluded that the claim was not
valid. If you believe that your product meets the criteria for warranty replacement, please follow this procedure:
1. Take a picture of the damaged part
2. Take a picture of the invoice
3. Locate the serial number inside the front door on the right up corner.
4. Send both pictures (damaged part & invoice) and serial number to
[email protected] with the subject warranty
5. Please include a phone number we can contact you
6. We will contact you 48 hrs after receiving the email to explain how to proceed
When grates are completely cool: Remove each section of grates from grill and place them on the side. Add 1 gallon of warm water in a
container big enough to fit one piece at a time. Add a couple of drops of degreaser or detergent in the water.
Insert one piece at a time in the container, soak it and scrub excess food with a nylon cleaning brush. Remove each grate from bucket
and rinse with fresh water. Dry it with microfiber cloth. Repeat the process for each piece of grate.
You can follow the same procedure for other parts in contact with food like secondary grate, griddle and meat hooks.
HOW TO CLEAN THE OUTSIDE OF THE GRILL
First make sure all surfaces are completely cool. Use a microfiber cleaning cloth mix with a soapy solution. Rub it over the exterior of the
grill. If there is persistent dirt or grease, you can use a soft sponge to scrub them out. Rinse with fresh water but avoid any excess of wa-
ter from getting inside the grill as this can cause damage to the interior. Dry it with microfiber cloth. Never use any sharp items that could
scratch the surface of the grill. Never use an acidic, chlorine based or abrasive cleanser on stainless steel. They will damage the finish.
WARNING: Some discoloration will occur on some parts of the grill due to the extreme heat. The company consider this a normal wear
and tear and will not be responsible for its cleaning.
OPERATING INSTRUCTIONS
WARNING: We recommend moving food aside from the grill if flare-ups occur, to avoid getting the food too burned, or not at the desired
cooking level. The best way to manage this is to create two zones of fire, and always leave some portion of the grilling surface without coals
under, so that when the flare-up occurs, you can move the food to the other side and then move back when the flames reduce.
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