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Chapter 06: Troubleshooting

Power Problems/Solutions

Problem

Possible Cause

Solution

The computer is con-
nected to an external
power source but
does not turn on
even though the bat-
teries are connected.

The battery pack(s)
may be defective.

Replace the battery pack(s). Use only
batteries recommended for use with the
eo TufTab a7230X Ultra-Mobile PC.

The Power/Standby
light is off and the
system turns off
when it is left unat-
tended.

The system has gone
into Hibernation
mode.

Press the Power button and hold for a
second or two to resume.

The system will not
turn on after it turns
off when left unat-
tended.

The system has gone
into Hibernation
mode because it is in
a critical low-battery
condition.

Connect the eo TufTab a7230X to an
external power source.

USB Problems/Solutions

Problem

Possible Cause

Solution

An external device
does not work when
it is connected to one
of the USB ports.

The external device is
not receiving power.

Make sure that the external device is
plugged into an electrical outlet.

The external device is
defective.

Try connecting the external device to
another computer to determine if it
operates properly.

Windows is not rec-
ognizing the device
properly.

Disconnect the device, power it off, re-
connect the device and then turn it on.

Disconnect the device, power it off,
power it back on and then plug it back
into the computer.

Try the above two solutions, but plug
the device back in to the other USB
port.

Disconnect the device and power it off.
Shut off the eo TufTab a7230X normally.
Power on the device and plug it in.
Power on the eo TufTab a7230X.

Содержание eo TufTab a7230X

Страница 1: ...User s Guide eoTufTab a7230X 7 inch Rugged Ultra Mobile PCs...

Страница 2: ...o logo eo TufTab the eo TufTab logo TufTab the TufTab logo TabletKiosk and the TabletKiosk logo are registered trademarks or trademarks of Sand Dune Ventures Inc in the United States and or other coun...

Страница 3: ...ced by any mechanical electronic or other means in any form without prior written permission of TabletKiosk If you have any questions regarding the eo TufTab Ultra Mobile PC or the information contain...

Страница 4: ...ed 2 Liquid has been spilled into the eo TufTab Ultra Mobile PC 3 The eo TufTab Ultra Mobile PC exhibits errors and or does not function according to specifications 4 The eo TufTab Ultra Mobile PC is...

Страница 5: ...agency approval marking The cord must be suitable for use in the end user s country Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your c...

Страница 6: ...ted Consult the dealer or an experienced technician for help Use only shielded I O cables to connect I O devices to this equipment You are cautioned that any changes or modifications not expressly app...

Страница 7: ...please follow opera tion instruction as documented in this manual The availability of some specific channels and or operational frequency bands are country dependent and are firmware programmed at th...

Страница 8: ...nsmit antenna that is installed outdoors is subject to licensing b For LPD Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept a...

Страница 9: ...in European Council Directive 99 5 EC and 89 3360EEC The equipment was passed The test was performed according to the following European standards EN 300 328 V 1 4 1 2003 04 EN 301 489 1 V 1 3 1 2001...

Страница 10: ...Preface ix This Page Left Blank Intentionally...

Страница 11: ......

Страница 12: ...ring on the eo TufTab Ultra Mobile PC 4 Step 5 Completing the Operating System Installation 5 Attaching the Carrying Handle 5 Attaching the Stylus with the Tether 8 Interacting with the Active Digitiz...

Страница 13: ...ation a7230XD 40 Right Click Emulation 40 Touch Screen Behavior 41 Enable Touch 41 Hide Cursor 41 Touch Sound 41 Calibrating the Touch Screen 41 Digitizer Settings and Calibration a7230XD only 42 Pen...

Страница 14: ...oubleshooting 71 Recovering Your System Using the System Restore DVD 77 Windows 7 Professional System Restore Disc 77 Windows XP Professional or Tablet PC Edition System Restore Disc 79 What to do Aft...

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Страница 16: ...pping carton along with the items listed below2 Please con tact your dealer immediately if anything is missing or damaged 1 Power Cord and AC Adapter 2 Microfiber Cleaning Cloth 3 Nylon Strap with han...

Страница 17: ...down on a solid flat surface NOTE Make sure to write down the Product Key on the Windows 7 COA sticker located in the battery bay before inserting the batteries as you may need it to Activate Windows...

Страница 18: ...procedure for the remaining battery Step 2 Connecting the eo TufTab to an External Power Source Locate the AC adapter and the power cord Plug the power cord securely into the AC adapter Plug the AC a...

Страница 19: ...eo TufTab Ultra Mobile PC to identify which ports to use IMPORTANT When you power on the a7230XT for the first time you will need to have an external USB keyboard connected in order to complete the W...

Страница 20: ...he questions you are unsure how to answer When installing Windows 7 Professional you may need to enter the Windows 7 Product Key located on the COA Certificate of Authenticity sticker located on the b...

Страница 21: ...the handle 2 Take the end of the strap and pass it through one of the loops from the inside outward 3 Then pass the end through the loop on the other end of the strap that is sitting inside the handl...

Страница 22: ...trap through the loop on the opposite side of the eo TufTab passing it again from the inside outward 5 Finally secure the Velcro hooks end to the strap s Velcro loops strip Here is what the handle sho...

Страница 23: ...rough the hole in the stylus at the top of the clip 2 Pull the loop all the way through the hole 3 Slip the other end of the tether through the loop 4 Pull it tight 5 Slip the other end of the tether...

Страница 24: ...tandard laptop or desktop PC standard navigational activities on an Ultra Mobile PC are completed using the stylus pen or even your fingers if using the touch screen The screen will react to the pen d...

Страница 25: ...ect or activate something on the screen with the stylus pen pay attention to the position of the pointer icon instead of the tip of the pen Tapping lightly on the screen will perform a standard left m...

Страница 26: ...s 7 Turning Off Your eo TufTab Ultra Mobile PC As with any other PC it is important that whenever possible you turn it off using the Shut Down command in your operating system instead of just pressing...

Страница 27: ......

Страница 28: ...rols and Input Output I O ports on the faces and sides of the computer Understanding the layout of the system will help you use your eo TufTab a7230X more efficiently while in the field or on the go C...

Страница 29: ...nt Light Sensor Senses amount of ambient light and adjusts the LCD s brightness for maximum visibility and battery life 3 System Power Indicator Glows green when the eo TufTab is powered on Blinks whe...

Страница 30: ...as CTRL ALT DEL or CAD 10 User Programmable Function Buttons These two buttons can be programmed by the user 11 Auto Switching Dual Mode Screen a7330D only Screen mode is set to Touch Screen by defau...

Страница 31: ...ior of the eo Ultra Mobile PC Do not block to prevent over heating 4 ExpressCard 34 34mm x 74mm Slot ExpressCard technology improves the data transfer speed by using higher performance serial data int...

Страница 32: ...rap can be attached though these loops 2 External Threaded Attachment Hole s For use to secure optional expansion modules or docking accessories 3 Multi I O Docking Connector Port This connector will...

Страница 33: ...chment Carrying handle strap can be attached though these loops 3 Anti Theft Kensington Lock Port Use with the locking device sold separately to attach the eo TufTab UMPC to a desk table kiosk or othe...

Страница 34: ...ge reader CD DVD drive printer digital camera and more Backward compatible with USB 1 1 devices 3 Ethernet LAN Port Use this RJ45 jack to access a local area network or high speed Internet connection...

Страница 35: ...sk Drive HDD Solid State Drive SSD Data Storage Drive is housed in a compartment underneath the battery Access cover and locking bar is located inside of the Battery 1 bay WiFi networking antenna is s...

Страница 36: ...y for removal Slide tab to the right to lock battery into place Tab is stiff and will require adequate pressure to engage 7 RFID Reader optional Larger panel covers bay containing the RFID reader modu...

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Страница 38: ...hard disk drives 2 Using wireless communications devices including the internal wireless networking card optional 3G data module Bluetooth adapter or bus powered USB devices 3 Using high brightness di...

Страница 39: ...3 again If after performing a calibration for a second time you still find you are having a problem with the battery life contact your dealer and arrange for a replacement The battery may be defectiv...

Страница 40: ...ery is charged to 100 NOTE The time to fully recharge both battery packs is approximately 4 hours when the computer is powered off The time to fully recharge the batteries when the computer is powered...

Страница 41: ...t capacity its battery indicator will begin to blink red Remember that if your eo TufTab is running with both batteries installed total system power is measured in Windows by the combined capacity of...

Страница 42: ...drained when you swap the other battery or the system will power off and you could lose data Real Time Clock Battery In order to maintain certain system information while the power is off the motherbo...

Страница 43: ...ng a fully charged battery can cause damage to the storage cells rendering its total charge capacity to become prematurely diminished Since a Smart Lithium Ion battery slowly discharges during prolong...

Страница 44: ...Chapter 03 Battery Usage and Care 29 This Page Left Blank Intentionally...

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Страница 46: ...e using Windows XP Navigating with the Stylus Pen With an Ultra Mobile PC you use a stylus pen or your fingers in stead of a mouse to interact directly with objects on your screen You can open move ed...

Страница 47: ...switch to digitizer mode which is not touch sensitive except to the pen s tip It is also important to note that some of the context sensitive features of Windows XP Tablet PC Edition such as the floa...

Страница 48: ...need to calibrate the touch screen 1 From the Device tab tap on the PenMount 6000 USB icon and then tap Configure Alternatively just double tap on the PenMount 6000 USB icon 2 Tap on the Calibrate tab...

Страница 49: ...stylus rather than your finger to produce to most accurate results 3 Follow the on screen instructions by tapping and holding on each red square that appears until you are told to lift to proceed To...

Страница 50: ...mand Prompt The calibration function can be called from the Windows com mand prompt in case you d like to include it in a batch file and map it to one of the eo TufTab s user programmable function but...

Страница 51: ...ve tasks that require continuous data input like signature capture item dragging or handwriting recognition To set the Touch Mode 1 From the Device tab tap on the PenMount 6000 USB icon and then tap C...

Страница 52: ...two sliders located directly below the sound type selection drop down box Beep Mode Using the Beep Mode option boxes on the Setting tab the touch action s that will trigger the sound can also be spec...

Страница 53: ...b in the main TouchMount Control Panel window contains a few useful features for managing and testing the touch screen Draw Opens the Draw Test window where you can test the accuracy of your screen s...

Страница 54: ...launch a program of your choosing Using Gestures you can invoke any keyboard combination or open any application with the flick of your finger or the stylus pen To enable Gestures simply tap on the G...

Страница 55: ...te to the application you wish to launch on your hard drive or even perform a preset action such as shutting down your Sahara NetSlate by tapping on the Action option box and selecting an action from...

Страница 56: ...the cursor will not be visible when in touch mode This is handy for using your system as a button driven touch screen kiosk or controller NOTE a7230XD users when the proximity of the stylus pen s tip...

Страница 57: ...blet Properties Control Panel allows you to customize the behavior of the Stylus Pen as well as calibrate the digitizer for more accurate input 1 Go to the START Menu and tap on Control Panel in the r...

Страница 58: ...p Options The Tip Feel slider adjusts how much pressure you must apply to the screen to change the amount of input by the pen This is primarily for applications that recognize different levels pressur...

Страница 59: ...in order to perform the action associated with the pen s side button all you have to do is hold the pen tip near enough to the screen to activate digitizer mode and then press the button Click Tap mo...

Страница 60: ...p menu Calibrate Tab This is where you will find the digi tizer s calibration routine Simply tap the Calibrate button to start the calibration As with the touch screen simply follow the on screen inst...

Страница 61: ...control panel will allow you to set your handedness where menus open the default screen rotation what mouse actions occur with different pen actions and more You can tap on the Help button for more i...

Страница 62: ...Tray to open the Tablet Button panel It will give you an overview of the functions mapped to each of the buttons By default Screen Brightness is assigned to the two buttons 2 To change an action perf...

Страница 63: ...ou started with the control panel For more detailed information about the panel s features click on the question mark icon located on the right hand side of the panel s title bar To access the control...

Страница 64: ...how these non native screen resolutions will resolve on your display i e stretched or pillar boxed Color Correction The Color Correction tab is where you will find the controls that affect the color b...

Страница 65: ...ol panel Entering Text with the Input Panels Complementing Microsoft s Digital Inking handwriting recogni tion technology Windows XP Tablet PC Edition features input pads that accept and convert handw...

Страница 66: ...te location when you tap Insert On Screen Keyboard Use it the same way that you would use a standard keyboard By tapping on the individual keys with the stylus text and symbols can be entered as well...

Страница 67: ...l utilizes this capability by allowing the Hard Disk Drives heads to park in the event the system is dropped or jarred to prevent data corruption Additionally the control panel gives you the option to...

Страница 68: ...ed with the Sensitivity of Screen Rotation slider To disable this feature simply uncheck the Enable Auto Screen Rotation check box TIP If you are having trouble getting the screen to auto rotate prope...

Страница 69: ...2 0 Framework package located on your desktop Simply double tap on the dotnetfx icon to start the installer After you have successfully com pleted the NET installation you can install the Eyesboard a...

Страница 70: ...nts that support any of these standards 1 Turn on the WiFi transmitter by tap ping on the Intel PROSet icon located in the system tray and choosing WiFi On from the pop up menu that appears 2 In the S...

Страница 71: ...s network occur because the network key has been improperly entered Be very careful when entering this key If you do not know the correct key to enter or still can t connect after entering the key pro...

Страница 72: ...ection item and select Properties from the pop up menu that appears or if the Status window appears tap the Properties button 5 Under the General Tab you ll see a list box called This connection uses...

Страница 73: ...7 above when using a wired LAN connection 2 Tap on the Alternate Configuration tab and select the User configured option Enter the correct values in the appropriate fields If you are unsure of which v...

Страница 74: ...ing up a Personal Area Network PAN to transfer files between your eo TufTab a7230X and another computer without the need of using Ethernet cables or even an exist ing wireless network Print to a Bluet...

Страница 75: ...t the Discovery process 5 When your Bluetooth device is found tap on it in the list and then tap Next to initiate the Pairing process 6 If a dialog box opens on the eo TufTab a7230X s screen asking yo...

Страница 76: ...re enable it and depending on the state of the connec tion process redo any applicable steps NOTE Once a device has been registered you usually won t need to register it again You will however have t...

Страница 77: ......

Страница 78: ...o prevent unauthorized access to the data stored on your hard drive The TPM can also be used to authenticate a specific hardware device for use in platform authentication For example the TPM can be us...

Страница 79: ...menu item at the top of the screen and tap on or press the F10 key to save changes to the BIOS and restart the computer If you don t wish to save your changes simply tap on or press Esc NOTE If at any...

Страница 80: ...Control Panel 2 In the Control Panel window that appears tap on User Accounts under Pick a category 3 Look under or pick an account to change and select your user account by tapping on it 4 Tap on Cr...

Страница 81: ...account 5 Tap on the text input field labeled New Password in the window that opens and then enter a password of your choice Tap in the Confirm new password field and enter it again exactly the same...

Страница 82: ...ition As Windows XP lacks native support for TPM management you will need to acquire a third party TPM security management application to take advantage of its capabilities Install and configure the T...

Страница 83: ...Initialize TPM 4 On the Create the TPM owner password page tap Automati cally create the password recommended to have Windows generate your password automatically or Manually create the password to in...

Страница 84: ...itialize to confirm and set the ownership NOTE The process of initial izing the TPM might take a few minutes to complete so be patient You will be informed when the process is complete 9 Click Close t...

Страница 85: ......

Страница 86: ...ions are presented in the following tables Audio Problems Solutions Problem Possible Cause Solution There is no sound The volume is either muted or turned down Use the Windows Volume control icon in t...

Страница 87: ...b a7230X Ultra Mobile PC Battery charge icon in the Windows system tray is not accurately display ing the remaining charge Battery pack s require calibration Calibrate the batteries as specified in th...

Страница 88: ...tery condition Connect the eo TufTab a7230X to an external power source USB Problems Solutions Problem Possible Cause Solution An external device does not work when it is connected to one of the USB p...

Страница 89: ...make sure you have the newest available drivers then uninstall the current drivers and install the new drivers The mouse pointer is not at the correction position when your finger touches the screen...

Страница 90: ...0X match the settings of the wireless access point you are trying to connect to and that the access Password WPA PIN Pro tected Set up or Key WEP is correct Networking Problems Solutions Problem Possi...

Страница 91: ...l and enter the correct network type and Domain or Workgroup name Contacting Your Dealer If you still have a problem the next step is to contact the dealer where you purchased your eo TufTab a7230X Yo...

Страница 92: ...o make sure that the disc you received matches the Operating System OS that you purchased pre installed on your eo TufTab a7230X If it is not please contact the dealer where you purchased your eo TufT...

Страница 93: ...l provide you with the largest system partition possible 5 Select the File System desired FAT32 or NTFS Click Next to continue We recommend NTFS unless you require Windows 95 98 ME compatibility 6 Sel...

Страница 94: ...for a new Hard Drive only If you are simply attempting to restore your eo TufTab a7230X using the hard drive that came with your system you can skip this step and proceed to Step 3 You will need to u...

Страница 95: ...ive What to do After You Have Restored Your System When your eo TufTab a7230X first boots up after a successful system restoration it will behave exactly as it did the very first time you turned it on...

Страница 96: ...Chapter 06 Troubleshooting 81 This Page Left Blank Intentionally...

Страница 97: ......

Страница 98: ...SIMD Extensions 2 and 3 Intel SSE2 and Intel SSE3 support and Supplemental Streaming SIMD Extension 3 SSSE3 support Intel Hyper Threading Technology 2 threads Intel Enhanced SpeedStep Technology Intel...

Страница 99: ...ess Link states L0 L0s L1 L2 L3 Rapid Power Management Memory 1x DDR2 533 400 MHz SODIMM slot Single 64 bit wide channel 2 0 GB standard 800 MHz 1 8V 200 pin Battery 2x Modular battery bays 2x 2580 mA...

Страница 100: ...n Fill rate 2 pixels per clock Vertex rate one triangle 15 clocks Windows Aero Glass Technology capable Screen rotates 0 90 180 270 1024 x 600 Landscape 600 x 1024 Portrait Dual display support Extern...

Страница 101: ...reless Intel WiFi Link 5100 PCIe Half Mini Card with Power ON OFF Switch MIMO Multiple Input Multiple Output support 802 11n with 1x2 MIMO Dual Band Quad Mode support IEEE 802 11a b g n compatible wit...

Страница 102: ...Wireless Coexistence System WCS Phase II for Bluetooth devices Supports WiFi WiMAX coordination Wake on WLAN WoWLAN support Bluetooth Wireless Billionton Bluetooth 2 1 EDR built in Full Speed USB 2 0...

Страница 103: ...ones Accelerated start up at weak signals with KickStart feature Supports AssistNow Online and AssistNow Offline A GPS services OMA SUPL compliant Hybrid GPS L1 freq C A code GALILEO Open Service L1...

Страница 104: ...ports pair swap polarity skew correction Crossover Detection and Auto Correction Wake on LAN and remote wake up Microsoft NDIS5 NDIS6 Checksum Offload IPv4 IPv6 TCP UDP and Segmentation Task Offload L...

Страница 105: ...amily ROM for TCG firmware EEPROM for TCG firmware and data Hardware hash accelerator for SHA 1 algorithm Advanced Crypto Engine ACE for asymmetric key opera tions up to 2048 bit key length Power savi...

Страница 106: ...attery 2 Charging orange Low 7 red blinking Fully charged with DC connected green Hard Drive Activity green blinking Wireless Networking Bluetooth Activity blue blinking for WLAN Bluetooth or 3G Funct...

Страница 107: ...ophic failure from overheating Operating Environment Temperature 20 C 60 C 4 F 140 F Humidity 5 95 Storage Environment Temperature 55 C 75 C 67 F 167 F Drop Specification MIL STD 810G 516 6 Procedure...

Страница 108: ...st dust limited ingress no harmful deposit Vibration Meets Mil Std 810G 514 6 Procedure I Cat 24 Fig 514 6E 1 514 6E 2 Unit is non operating ASTM 4169 99 Truck Assurance Level II Schedule E Unit is op...

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Страница 110: ...310 782 1201 tel 310 782 1205 fax www tabletkiosk com UG a7230X rev 04 23 10...

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