11
Troubleshooting
Your device cannot be turned on
The battery power is used up. Please fully charge your device.
Your device can not access to the internet via WiFi
1. Check whether your device can receive any Wi-Fi signal.
2. Check whether the wireless router supports DHCP. If not, please configure a
static IP address.
3. Check whether the wireless router has been connected to the internet
Your device responds to operations slowly.
1. Check whether too many applications are running in the backstage.
2. Check whether any incompatible-version application has been installed.
3. Use the antivirus software to scan and any malicious programs (if any).
Your device gets warm in use.
It is normal that your device gets warm in a long-time use or in charging.
Your device crashes and its keys do not work.
Press and hold the power switch for 6 seconds, and the system will turn off and
restart automatically.
The total memory is smaller than the theoretical memory.
A certain space has been used to store the system files and install user applications,
so it appears that the total memory is smaller than the theoretical memory.
Some video files can not be played.
Your device supports most of the common audio and video file formats, except a
few special formats. We suggest that you download a third-party player from the
application market to play those exceptional files.
SIM card is not recognised.
1. Check if the installed SIM card is compatible.
2. Restart the device
3. Take out the SIM card, and install in steps properly