SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY,
INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU
ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE
CONTAINING AND/OR USING THE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO
NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU
PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Products
(a) "Products" refer to New Products or Refurbished Products.
(b) "New Product", includes: (1) "Category I Product" means Synology product models RS810+, , RX410, all FS-
series models, all DS/RS NAS models with the XS+/XS suffix (except R) in or after 13-series, all DX/RX/RXD
expansion units with 12 or more drive bays in or after 13-series, 10GbE NIC, ECC DDR4 and ECC DDR3 memory
modules. (2) "Category II Product" means Synology product models R, RS3412xs, RS3412RPxs, RS3411xs,
RS3411RPxs, , R, RS411, , RS409+, RS409, RS408-RP, RS408, RS407, DS3612xs,
DS3611xs, , , , DS509+, DS508, EDS14, RX1211, RX1211RP, RX4, DX1211, DX510, DX5,
NVR1218, NVR216, VS960HD, VS360HD, VS240HD, M2D17, and all other non-ECC memory modules not included in
Category I. (3) "Category III Product" means Synology product models that match the following requirements: all DS NAS
models without the XS+/XS suffix and with 5 and more drive bays in or after 12-series, all RS NAS models without the
XS+/XS suffix in or after 12-series, and all DX/RX expansion units with 4 or 5 drive bays in or after 12-series. (4) "Category
IV Product" means all other Synology product models purchased by Customer after March 1, 2008. (5) "Category V
Product" means all other Synology product models purchased by Customer before February 29, 2008 and any "spare
parts" purchased directly from Synology.
(c) "Refurbished Product" means all Synology products which have been refurbished and sold directly by Synology through
Online Store, not including those sold by an authorized Synology distributor or reseller.
(d) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized
Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synology’s affiliate;
"Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is
downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware,
associated media, images, animations, video, audio, text and applets incorporated into the software or Product and any
updates or upgrades to such software.
Section 2. Warranty Period
(a) "Warranty Period" : The warranty period commences on the date the Product is purchased by customer and ending (1)
five years after such date for Category I Products; (2) three years after such date for Category II & lll Products; (3) two
years after such date for Category IV Products; (4) one year after such date for Category V Products; or (5) 90 days after
such date for Refurbished Products, except for those sold as "as is" or with "no warranty" on Online Store.
(b) “Extended Warranty Period” : For Customer purchasing EW201 optional service for applicable Products specified in
Section 1 (b), the Warranty Period specified in Section 2 (a) of the applicable Product registered with EW201 optional
service will be extended by two years.
Section 3. Limited Warranty and Remedies
3.1 Limited Warranty.
Subject to Section 3.6, Synology warrants to the Customer that each Product (a) will be free of
material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's
published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software
which shall be subject to the accompanying end user license agreement provided with the Product, if any. Synology
provides no warranty to Refurbished Product sold as "as is" or with "no warranty" on Online Store.
3.2 Exclusive Remedy.
If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within
the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology,
Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, or (b) replace the
noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.3 The foregoing
sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section
3.1 or any other defect or deficiency in the Product. Customer will reasonably assist Synology to diagnose and validate any
nonconformity with the Product. The warranty set forth in Section 3.1 does not include: (1) any warranty relating to the
Software; (2) physical installation or removal of the Product from Customer's site; (3) visits to Customer's site; (4) labor
necessary to effect repairs or replace defective parts other than during Synology's or its contracted service providers'
normal local business hours, exclusive of weekends and service providers’ holidays; (5) any work with any third party
equipment or software; (6) any warranty of the hard disk if installed by Customer or any other third party; or (7) any
warranty of compatibility with the hard disk.
3.3 Return.
Any Product returned by Customer under Section 3.2 must be assigned a Return Merchandise Authorization
