SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC.
AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP AND SYNOLOGY UK LTD., (COLLECTIVELY,
"SYNOLOGY"). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE
PACKAGE CONTAINING AND/OR USING THE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS
WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE
YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Definitions.
(a) New Product, including: (1)
"Category I Product" means Synology product models
RS810+, , and RX410 (2) "Category II Product"
means Synology product models , R,
RS814, RS214, RS, R, RS3412xs,
RS3412RPxs, RS3411xs, RS3411RPxs, ,
R, , R, RS812+, ,
RS812, RS411, , RS409+, RS409, RS408-RP,
RS408, RS407, RS212, DS3612xs, DS3611xs, ,
, , , , ,
, , DS713+, DS712+, DS710+, DS509+,
DS508, RX1214, RX1214RP, RX1213sas, RX1211,
RX1211RP, RX4, DX1211, DX513, DX510, DX5, VS240HD
and RAM Module (1GB/2GB/4GB/8GB). (3) "Category III
Product" means all other Synology product models
purchased by Customer after March 1, 2008.
(4) "Category IV Product" means all other Synology product
models purchased by Customer before February 29, 2008.
(b) “Refurbished Product” means all Synology products
which have been refurbished and sold directly by Synology
through Online Store, not including those sold by an
authorized Synology distributor or reseller. (c) "Customer"
means the original person or entity purchasing the Product
from Synology or an authorized Synology distributor or
reseller. (d) "Online Store" means a online shop operated by
Synology or Synology’s affiliate. (e) "Product" means a New
Product or a Refurbished Product and any hardware
incorporated into the Product by Synology and any
accompanying documentation. (f) "Software" means the
Synology proprietary software that accompanies the Product
when purchased by Customer, is downloaded by Customer
at the Web Site, or is pre-installed on the Product by
Synology, and includes any firmware, associated media,
images, animations, video, audio, text and applets
incorporated into the software or Product and any updates or
upgrades to such software. (g) "Warranty Period" means the
period commencing on the date the Product is purchased by
Customer and ending (1) five years after such date for
Category I Products; (2) three years after such date for
Category II Products; or (3) two years after such date for
Category III Products; or (4) one year after such date for
Category IV Products; or (5) 90 days after such date for
Refurbished Products, except for those sold as “as is” or
with “no warranty” on Online Store. (h) "Web Site
Synology web site locatedSection 2. Limited Warranty and Remedies
2.1
Limited Warranty.
Subject to Section 2.7, Synology
warrants to Customer that each Product (a) will be free of
material defects in workmanship and (b) under normal use
will perform substantially in accordance with Synology's
published specifications for the Product during the Warranty
Period. Synology warrants the Software as set forth in the
accompanying end user license agreement provided with the
Product, if any. Synology provides no warranty to
Refurbished Product sold as “as is” or with “no warranty” on
Online Store.
2.2
Product Registration.
Customers may register
Products with Synology and may obtain the manufacturing
date for Category I Products, Category II Products and
Category III Products at the Web Site. The failure to register
a Product at the Web Site will not diminish the warranty
rights set forth in Section 2.1. Synology is not responsible
for Customer's failure to identify the manufacturing date of
any Product.
2.3
Exclusive Remedy.
If Customer gives notice of
noncompliance with any of the warranties set forth in
Section 2.1 within the applicable Warranty Period in the
manner set forth below, then, upon verification of the
noncompliance by Synology, Synology will, at Synology's
option: (a) use commercially reasonable efforts to repair the
Product, or (b) replace the noncomplying Product or part
thereof upon return of the complete Product in accordance
with Section 2.4 The foregoing sets forth Synology's entire
liability and Customer's sole and exclusive remedy for any
breach of warranty under Section 2.1 or any other defect or
deficiency in the Product. Customer will reasonably assist
Synology to diagnose and validate any nonconformity with
the Product. The warranty set forth in Section 2.1 does not
include: (1) any warranty relating to the Software;
(2) physical installation or removal of the Product from
Customer's site; (3) visits to Customer's site; (4) labor
necessary to effect repairs or replace defective parts other
than during Synology's or its contracted service providers'
normal local business hours, exclusive of weekends and
service providers’ holidays; (5) any work with any third party
equipment or software; (6) any warranty of the hard disk if
installed by Customer or any other third party; or (7) any
warranty of compatibility with the hard disk.
2.4
Return.
Any Product returned by Customer under
Section 2.3 must be assigned a Return Merchandise
Authorization ("RMA") number by Synology before shipment
and must be returned in accordance with Synology's then
current RMA procedures. Customer may contact any
authorized Synology distributor or reseller or Synology
Support to obtain assistance in obtaining an RMA, and must
provide proof of purchase and product serial number when
asking for such assistance. For warranty claims, Customer
must return the complete Product to Synology in accordance
with this Section 2.4 to be eligible for coverage under this
Warranty. Any Product returned without an RMA number, or
any Product that has been disassembled (except under the
direction of Synology) will be refused and returned to
Customer at Customer's expense. Any Product that has
been assigned a RMA number must be returned in the same
condition as it was received from Synology to the address
designated by Synology, freight pre-paid, in packaging
sufficient to protect the contents thereof and with the RMA
number prominently displayed on the outside of the box.
Customer is responsible for insurance and risk of loss with
respect to returned items until they are properly received by
Synology. A Product issued a RMA number must be
returned within fifteen (15) days after issuance of the
applicable RMA number.
2.5
Replacement by Synology.
If Synology elects to
replace any Product under this Warranty set forth in
Section 2.1, then Synology will ship a replacement Product
at Synology's expense via the shipping method selected by
Synology after receipt of the nonconforming Product
returned in accordance with Section 2.4 and validation by
Synology that the Product does not conform to the warranty.
Replacement Product will be new or serviceably used,
comparable in function and performance to the original
Product and warranted for the remainder of the original
Warranty Period or thirty (30) days after it is shipped to
