16
Service Procedure
Beyond the retailer return policy
, please call the toll free number below. A customer service
representative will assist you and provide a return authorization number (RA number) if required
allowing you to ship your product to the service center. There is not registration process for this
product. Service will be offered according to the warranty terms on the next page.
Please have the following information available when you call the service center:
Your Name and Address
Date of Purchase
Model Number
Serial Number
Name of Retailer purchased from
Description of the problem
After receipt of the RA (return authorization) number:
Send the complete unit, including power cord and adapter in the original carton to the address
below.
Include a copy of the original receipt for proof of purchase (within 1 year).
Write the RA number on the outside of the package. Packages without RA numbers will not be
accepted.
The Digital Photo Frame is fragile. Use extreme care when handling and packaging the unit.
The purchaser is responsible for any shipping charges to the repair facility and assumes all risk.
The service center will repair or replace the unit and send it back to the purchaser within 10
business days from receipt of the unit.
To contact customer support, please call
508-435-4830
or 800-639-3803 and reference to Item
number
11011322
. The address for this facility is:
Fourstar Group
26840 Fargo Ave. Unit C
Bedford Heights, OH 44146
Email Support: [email protected]
