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B Maintenance Record List 

BackupStore 5000 

Routine Maintenance 

 

B-2 

Symantec Corporation 

Issue  01  (2010-03-26) 

 

Maintenance Item 

Maintenance 
state 

Remarks 

Maintenance 
Owner 

Checking the power 
supply state 

□Normal 
□Abnormal 

 

 

Checking miscellaneous 
information 

□Normal 
□Abnormal 

 

 

Discovered errors and 
solutions: 

 

Unsolved errors: 

 

Review: 

 

Date: 

 

 

Содержание NetBackup 5000

Страница 1: ...Symantec Corporation NetBackup 5000 Release 6 6 0 2 Routine Maintenance Issue 01 Date 2010 03 26...

Страница 2: ...ent are the property of their respective holders Notice The purchased products services and features are stipulated by the contract made between Symantec and the customer All or part of the products s...

Страница 3: ...king the Environment Inside the Cabinet 3 2 3 3 Checking the Indicator State 3 4 4 Guide to the Routine Maintenance On the Management Software 4 1 4 1 Viewing Hardware Alarms 4 2 4 2 Checking the CPU...

Страница 4: ...Issue 01 2010 03 26 A 3 1 Contacting Technical Support A 3 A 3 2 Licensing and registration A 3 A 3 3 Customer service A 3 A 3 4 Maintenance agreement resources A 3 A 3 5 Additional enterprise servic...

Страница 5: ...option 4 6 Figure 4 6 Disk state 4 6 Figure 4 7 RAIDoption 4 8 Figure 4 8 RAID group state 4 8 Figure 4 9 Fan option 4 10 Figure 4 10 Fan state 4 11 Figure 4 11 Power supply option 4 12 Figure 4 12 Po...

Страница 6: ......

Страница 7: ...n of the NetBackup 5000 indicators 3 4 Table 4 1 Description of alarm parameters 4 3 Table 4 2 Alarm information 4 3 Table 4 3 Description of parameters related to the CPU state 4 5 Table 4 4 Descript...

Страница 8: ......

Страница 9: ...ated to this document Product Name Version NetBackup 5000 Release 6 6 0 2 Intended Audience This document is intended for Management and maintenance engineers Technical support engineers Conventions S...

Страница 10: ...ce For example log in as user root Italic Book titles are in italics Courier New Examples of information displayed on the screen are in Courier New Command Conventions The command conventions that may...

Страница 11: ...click OK Multi level menus are in boldface and separated by the signs For example choose File Create Folder Keyboard Operations The keyboard operations that may be found in this document are defined a...

Страница 12: ......

Страница 13: ...safety precautions of ESD prevention to ensure the safety of the human body and the device 1 3 Short Circuit Protection When installing or maintaining the device use the tools according to the regulat...

Страница 14: ...rist strap ESD preventive gloves and ESD preventive clothes to avoid personal injuries or device damages caused by the static electricity To protect the devices note the following during operations Do...

Страница 15: ...ce damage or human injury Power On and Power Off Before checking the installation and cable connection ensure that the entire storage system is powered off Otherwise if there is improper connection yo...

Страница 16: ...ust take ESD preventive measures such as wearing an ESD preventive wrist strap ESD preventive clothes and ESD preventive gloves Pay attention to the following items during troubleshooting Do not troub...

Страница 17: ...bes the maintenance items and the period for each maintenance item 2 3 Tool This section describes the tools used for routine maintenance 2 1 Objective Through routine maintenance you can confirm whet...

Страница 18: ...eers Network administrators On the management software Viewing hardware alarms Checking the CPU state Checking the disk state Checking the RAID group state Checking the fan state Checking the power su...

Страница 19: ...hecking the environment inside the cabinet administrators can know the actual conditions of the cabinet ensure a suitable environment for device operation and prevent damages to the device caused by t...

Страница 20: ...of operating temperature adjust the air conditioner to make the ambient temperature within the normal range If the ambient humidity in the equipment room is beyond the normal range of operating humid...

Страница 21: ...of the NetBackup 5000 with two groups in redundancy of power cables properly 10 Service network port connection Ensure that the service network cables are connected to the service network ports and ho...

Страница 22: ...Table 3 3 describes the NetBackup 5000 indicators You can initially check the current running state of the NetBackup 5000 by observing the indicators Table 3 3 Description of the NetBackup 5000 indic...

Страница 23: ...network port Green On The link of the management network port is normal Off No link Active indicator of the management network port Yellow Blinking Data is being transmitted Off No data is being trans...

Страница 24: ...e NetBackup 5000 Figure 3 1 shows the front view of the NetBackup 5000 Figure 3 1 NetBackup 5000 front view 1 Disk handle 5 System location indicator 2 Disk module 6 Rack handle 3 System power indicat...

Страница 25: ...er 6 Service network port 17 Power running alarm indicator 7 Link indicator of the management network port 18 Power fan module 8 Management network port 19 Power module handle 9 Active indicator of th...

Страница 26: ...rt engineers Fan running alarm indicator If the fan running alarm indicator is red see Fan Running Alarm Indicator On and Red in the NetBackup 5000 Troubleshooting If the fan running alarm indicator i...

Страница 27: ...an know whether the CPU works normally 4 3 Viewing the Disk State This section describes how to check the disk state on the system monitoring interface By checking the disk state you can know whether...

Страница 28: ...are alarms you can know whether errors occur on the hardware and timely correct the errors Impact on the System None Reference Standard None Procedure Step 1 Log in to the system monitoring interface...

Страница 29: ...ich the alarm is generated Alert Information The abstract of the alarm information Table 4 2 Alarm information Classification Type Device Description Overtemperature of the CPU core Temperature CPU Up...

Страница 30: ...ally Impact on the System None Reference Standard If the CPU is in the Presence detected state it indicates that the CPU is running normally Procedure Step 1 Log in to the system monitoring interface...

Страница 31: ...tected state contact the technical support engineers 4 3 Viewing the Disk State This section describes how to check the disk state on the system monitoring interface By checking the disk state you can...

Страница 32: ...4 5 Disk option Step 3 View the disk state as shown in Figure 4 6 Table 4 4 lists the parameter description Figure 4 6 Disk state Table 4 4 Description of parameters related to the disk state Paramete...

Страница 33: ...e ID of the enclosure in which the disk is Exception Handling If Slot Number of a present disk cannot be found in the interface refer to Detecting Only Part of Disks in the NetBackup 5000 Troubleshoot...

Страница 34: ...gement Software BackupStore 5000 Routine Maintenance 4 8 Symantec Corporation Issue 01 2010 03 26 Figure 4 7 RAIDoption Step 3 View the RAID group state as shown in Figure 4 8 Table 4 5 lists the para...

Страница 35: ...d in the RAID group The numbers displayed on the interface are the slot numbers of the corresponding disks NOTE For details on the slot number of a disk see Panel in the NetBackup 5000 Product Descrip...

Страница 36: ...ckupStore 5000 Routine Maintenance 4 10 Symantec Corporation Issue 01 2010 03 26 Figure 4 9 Fan option Step 3 View the fan state as shown in Figure 4 10 Table 4 6 lists the parameter description ID x...

Страница 37: ...nt indicates that the fan works normally Device Absent indicates that the fan is faulty Speed The rotation speed of the fan Exception Handling If the fan is in the Device Absent state see Fan Running...

Страница 38: ...detected Procedure Step 1 Log in to the system monitoring interface For the detailed procedure see 5 1 Logging In to the System Monitoring Interface Step 2 Expand the node in the navigation tree and...

Страница 39: ...ate see PEM Alarm in the NetBackup 5000 Troubleshooting 4 7 Checking Miscellaneous Information This section describes how to check the miscellaneous information on the system monitoring interface Impa...

Страница 40: ...Maintenance 4 14 Symantec Corporation Issue 01 2010 03 26 Figure 4 13 Miscellaneous Information option Step 3 View the state of the RAID card battery and the temperature of the enclosure as shown in F...

Страница 41: ...Battery Current The current of the RAID card battery Unit mA Battery Temperature The temperature of the RAID card battery The value should be less than 40 C Battery Charging Status The charging state...

Страница 42: ...ent Software BackupStore 5000 Routine Maintenance 4 16 Symantec Corporation Issue 01 2010 03 26 If no battery is discovered on the monitoring interface as shown in Figure 4 15 Contact the technical su...

Страница 43: ...nterface 5 1 Logging In to the System Monitoring Interface This section describes how to log in to the NetBackup 5000 system monitoring interface Prerequisite The IP address of the Windows PC to log i...

Страница 44: ...box Step 3 Enter the user name and password respectively in the User Name and Password text boxes The default user name and password are respectively root and root Step 4 Click Log on and the main int...

Страница 45: ...Related Operations Issue 01 2010 03 26 Symantec Corporation 5 3 Figure 5 3 System monitoring interface Step 6 In the navigation tree unfold the IP address node and check the hardware status as shown i...

Страница 46: ......

Страница 47: ...oup also creates content for our online Knowledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your question in a timely fashion For...

Страница 48: ...centers globally Technical Support s primary role is to respond to specific queries about product features and functionality The Technical Support group also creates content for our online Knowledge B...

Страница 49: ...hanges and network changes A 3 4 Licensing and registration If your Symantec product requires registration or a license key access our technical support Web page at the following URL http www symantec...

Страница 50: ...before they occur Managed Security Services These services remove the burden of managing and monitoring security devices and events ensuring rapid response to real threats Consulting Services Symantec...

Страница 51: ...room Normal Abnormal Checking the environment inside the cabinet Normal Abnormal Checking the system indicator state Normal Abnormal Checking the disk indicator state Normal Abnormal Checking the powe...

Страница 52: ...2 Symantec Corporation Issue 01 2010 03 26 Maintenance Item Maintenance state Remarks Maintenance Owner Checking the power supply state Normal Abnormal Checking miscellaneous information Normal Abnor...

Страница 53: ...26 Symantec Corporation C 1 C Acronyms and Abbreviations C CPU Central Processing Unit E ESD Electro Static Discharge F FC Fiber Channel P PCIe Peripheral Component Interconnect express PEM Power Ent...

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