Symantec 64203 - Norton Internet Security 4.0, Руководство пользователя

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This chapter includes the following topics:
1
Service and support solutions
1
About online support
1
About phone support
1
Support for old and discontinued versions
1
Keeping your subscription current
Service and support solutions
Use the information that is contained in these topics when you need support for
your product.
About online support
Symantec offers a range of technical support and customer service options on
the Internet. The Symantec Web site also contains answers to the most common
customer questions.
To use online support
1
Open your browser, and go to the following URL:
http://www.symantec.com/support/index.jsp
2 Click Norton Support.
3 Click Technical Support.
4
In the menu, choose your product and version and click the arrow.
5
From the list of options, choose the item that best describes your issue.
6 You should print the solution, in case you need to leave the page or restart
the computer.
7
If the detailed solution does not resolve your question or problem, then you
can contact Norton Support by using email or phone.
3
Service and support
solutions