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Self Help

The Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:

Find help with your subscription, download, product
activation, or other nontechnical issues.

Search our knowledge base for help with technical
issues, such as installing, configuring, or
troubleshooting errors with your Symantec product.

Find information about the latest virus threats and
removal tools.

You can access the Symantec support Web site at:

www.symantec.com/globalsupport

Contact Support

In addition to using our Self Help options, you can also
contact a support representative by chat, email, or
phone.

Support offerings may vary based on the language or
product.

Following is an overview of our support offerings:

Chat in real time with a support
representative.

For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve the problem for you. Chat
support is free, with the exception
of our Virus and Spyware Solution
service.

Chat

Service and Support Solutions

Self Help

Содержание 20044017 - Norton Antivirus 2010

Страница 1: ...stallation We protect more people from more online threats than anyone in the world Care for our Environment It s the right thing to do Symantec has removed the cover from this manual to reduce the En...

Страница 2: ...nd Firefox are registered trademarks of Mozilla Foundation Safari is a trademark of Apple Inc registered in the U S and other countries Other names may be trademarks of their respective owners The pro...

Страница 3: ...reement collectively the Software is the property of Symantec or its licensors and is protected by copyright law Although Symantec continues to own the Software after Your acceptance of this License A...

Страница 4: ...ses content that is updated from time to time including but not limited to the following Software antivirus and crimeware software use updated virus definitions antispyware software uses updated spywa...

Страница 5: ...llation of the Software was successfully completed as well as whether the Software has encountered an error The status information could contain personally identifiable information only if such inform...

Страница 6: ...Disclaimer of Damages SOME STATES AND COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU...

Страница 7: ...Documentation The disclaimers of warranties and damages and limitations on liability shall survive termination This License Agreement may only be modified by the Documentation or by a written document...

Страница 8: ......

Страница 9: ...tarted 17 Starting Norton AntiVirus 17 Activating your product 18 Exploring the main window 20 Viewing the protection status of your computer 22 About the security status indicator 22 For more informa...

Страница 10: ...Quick Installation 38 Contents 10...

Страница 11: ...d targets only files at risk Vulnerability Protection prevents threats from exploiting security holes in your PC s software Pulse Updates that occur every 5 minutes to 15 minutes and real time online...

Страница 12: ...un them Norton Download Insight Guards vulnerabilities in your operating system applications browsers and browser plug ins to prevent threats from sneaking in Improved Vulnerability Protection Uses Sy...

Страница 13: ...ides clear and useful information about downloads threats and files Improved Norton Insight Reports tell you what actions threats have taken and where they came from so you can avoid future attacks No...

Страница 14: ...Overview What is new in Norton AntiVirus 14...

Страница 15: ...re connected to the Internet Norton AntiVirus contains an antivirus program If you have other antivirus programs that are installed on your computer an uninstall panel may appear to helpyouremovethem...

Страница 16: ...Install Options link review the options and then click OK 4 Click the User License Agreement link and read the agreement 5 After you have read the agreement click AGREE INSTALL If the opening panel do...

Страница 17: ...tor 1 For more information Starting Norton AntiVirus See Responding to security status indicators on page 22 Norton AntiVirus protects any computer on which it is installed You do not have to start th...

Страница 18: ...cription after the end of your subscription period w You must activate your product within the time period that the alert specifies or your product stops working You can activate your product directly...

Страница 19: ...he product came installed on your computer click Express Renewal You can also activate or renew the subscription of your product from any non admin user account 2 Follow the on screen instructions to...

Страница 20: ...Norton AntiVirus on page 17 Start Norton AntiVirus 2 On the top of the main window click the link that you want to explore Your options are Lets you submit feedback about your experience with your No...

Страница 21: ...itor the overall system CPU usage and the Norton specific CPU usage CPU usage Lets you view and monitor your system activity Performance Lets you SmartScan the files on your computer Application Ratin...

Страница 22: ...atus of an item that affects your system s overall health evaluation click Ignore 1 To monitor a security item that has been ignored click Monitor About the security status indicator The Security Stat...

Страница 23: ...computer and activities are at risk Take immediate action to improve your protection status At Risk You can respond to the status indicators directly from the main window To respond to status indicato...

Страница 24: ...lick the Contents tab 2 In the Contents list select the topic that you want to print and then click Print 3 Select whether you want to print only the selected topic or the topic and all of the subtopi...

Страница 25: ...k Browse CD 3 In the CD window double click the Manual folder 4 Double click the PDF You can also copy the user guide to your computer and read it from there To read the user guide that you copied to...

Страница 26: ...Getting started For more information 26...

Страница 27: ...ecovery Tool helps you to check your computer for the risks that can prevent successful installation To use the Norton Bootable Recovery Tool if you cannot install the product 1 Insert your product di...

Страница 28: ...le Recovery Tool helps you to check your computer for the risks that can prevent successful installation Before you begin you should close all open programs on your computer and ensure that you are co...

Страница 29: ...t w Support offerings may vary based on the language or product One Click Support This feature is available for Norton 360 Norton Internet Security and Norton AntiVirus If your product isn t installed...

Страница 30: ...ntec support Web site at www symantec com globalsupport Contact Support In addition to using our Self Help options you can also contact a support representative by chat email or phone w Support offeri...

Страница 31: ...ct options where you can select the type of support you prefer Support policy When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued six months aft...

Страница 32: ...ble throughout the subscription period Please note that features may be added modified or removed during this period Worldwide service and support Support solutions vary by country For the Symantec an...

Страница 33: ...a 1 Symantec Brasil Sevico e Suporte Symantec Caixa Postal 3037 CEP 06210 970 Brasil 1 Portuguese language support http www symantec com pt br norton support index jsp 1 Spanish language support http...

Страница 34: ...Service and Support Solutions ClubSymantec 34...

Страница 35: ...Help accessing 23 printing 23 I installation from CD 15 from downloaded file 15 installation continued instructions 15 problems 16 27 28 M main window 21 Computer 21 features 20 Help Support 20 Intern...

Страница 36: ...s indicator responding 22 viewing 22 Self Help 30 subscription maintaining 32 Support contact 30 phone 30 Self Help 29 support worldwide service 32 Support policy 31 Symantec Web site 25 accessing fro...

Страница 37: ......

Страница 38: ...the CD into the drive In the opening panel click Install Norton AntiVirus If you downloaded your copy of Norton AntiVirus double click the file that you downloaded 2 In the Norton AntiVirus installat...

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