Symantec 14541094 - pcAnywhere Host & Remote Скачать руководство пользователя | Manualshive

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Technical Support

Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product feature and
function, installation, and configuration. The Technical Support group also authors
content for our online Knowledge Base. The Technical Support group works
collaboratively with the other functional areas within Symantec to answer your
questions in a timely fashion. For example, the Technical Support group works
with Product Engineering and Symantec Security Response to provide alerting
services and virus definition updates.

Symantec’s maintenance offerings include the following:

■

A range of support options that give you the flexibility to select the right
amount of service for any size organization

■

A telephone and web-based support that provides rapid response and
up-to-the-minute information

■

Upgrade insurance that delivers automatic software upgrade protection

■

Global support that is available 24 hours a day, 7 days a week worldwide.
Support is provided in a variety of languages for those customers that are
enrolled in the Platinum Support program

■

Advanced features, including Technical Account Management

For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:

www.symantec.com/techsupp/ent/enterprise.html

Select your country or language under Global Support. The specific features that
are available may vary based on the level of maintenance that was purchased and
the specific product that you are using.

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support
information at the following URL:

www.symantec.com/techsupp/ent/enterprise.html

Select your region or language under Global Support.

Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to recreate
the problem.

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Содержание 14541094 - pcAnywhere Host & Remote

Страница 1: ...Symantec pcAnywhere User s Guide 10529206...

Страница 2: ...n the United States and other countries SSH and Secure Shell are trademarks of SSH Communications Security Inc Additional company and product names may be trademarks or registered trademarks of the in...

Страница 3: ...http www symantec com Printed in the United States of America 10 9 8 7 6 5 4 3 2 1...

Страница 4: ...c software upgrade protection Global support that is available 24 hours a day 7 days a week worldwide Support is provided in a variety of languages for those customers that are enrolled in the Platinu...

Страница 5: ...e following URL www symantec com techsupp ent enterprise html Select your region or language under Global Support and then select the Licensing and Registration page Customer service Customer service...

Страница 6: ...ing These solutions provide early warning of cyber attacks comprehensive threat analysis and countermeasures to prevent attacks before they occur Symantec Early Warning Solutions These services remove...

Страница 7: ...Select your country or language from the site index...

Страница 8: ......

Страница 9: ...tion 31 Symantec pcAnywhere system requirements 31 User rights requirements 35 Installation options 36 If you have a previous version installed 40 Symantec pcAnywhere installation 40 Installing the fu...

Страница 10: ...pean ISDN connections 66 Customizing direct connections 67 Chapter 4 Allowing others to control your computer Managing host connections 69 Adding a host connection item to Favorites 69 Locating a rece...

Страница 11: ...remote modem connection 99 Configuring a direct connection on a remote 103 Configuring a remote computer to use directory services 104 Connecting through a pcAnywhere Gateway or an Access Server 105...

Страница 12: ...ewing and editing the system registry 146 Viewing the event log 147 Viewing and uninstalling programs 148 Restarting or shutting down a host computer during a remote management session 148 Locking a c...

Страница 13: ...ssion options for command queues 177 Creating a command queue file during a session 182 Pausing the Command Queue 182 Removing a command from the command list 182 Arranging commands in the command lis...

Страница 14: ...ess host security 215 Running the Host Assessment Tool 216 Specifying the location of the host connection items 217 Analyzing scan results 217 Getting more information about scan results 218 Learning...

Страница 15: ...formance during a CrossPlatform session 244 Using ezScroll to navigate during a CrossPlatform session 245 Saving and opening CrossPlatform connection files 245 Ending a CrossPlatform session 246 Chapt...

Страница 16: ...ing a serial ID to secure mobile connections 276 Specifying the host ports for mobile connections 276 Adding subnet addresses to a host search on your mobile device 277 Starting a mobile session from...

Страница 17: ...tarting pcAnywhere Gateway 298 Changing the launch preferences 299 Changing the pcAnywhere Gateway computer name 299 Hiding the pcAnywhere Gateway computer in search results 299 Securing the Gateway 3...

Страница 18: ...Contents 18...

Страница 19: ...rt issues or stay productive while you work away from your office You can use your desktop computer laptop or mobile device to work across multiple platforms including Windows Linux and Mac OS X You c...

Страница 20: ...s to a printer at your location or at the host s location or give presentations or demonstrations Work from a remote location What s new in Symantec pcAnywhere Symantec pcAnywhere includes the followi...

Страница 21: ...that you need See Installation options on page 36 Symantec pcAnywhere full product Lets you remotely access one or more computers that are running Windows Linux or Mac OS X operating systems Symantec...

Страница 22: ...can select the type of device to use for connections for example TCP IP The host user can select security options to control access to the host computer Administrators can use Quick Deploy and Connect...

Страница 23: ...formation See Configuring a remote network connection on page 96 The remote user starts the pcAnywhere remote connection item See Ways to start a remote control session on page 109 About cable modem c...

Страница 24: ...puters that share the connection When you subscribe to a broadband service your Internet service provider ISP assigns you a single IP address These router assigned IP addresses are private and cannot...

Страница 25: ...rewall Some corporate environments might also have security policies that restrict users from installing a modem phone line behind a firewall If the host computer is connected to a network that is beh...

Страница 26: ...en the computers especially graphics data the slower the performance Some security settings such as data encryption can also affect performance When configuring a connection you must balance the need...

Страница 27: ...screen savers on the host Disable the Windows Active Desktop feature on the host Turn off full window dragging capability on the host to avoid transmitting each pixel of movement as you drag a window...

Страница 28: ...The remote control features let you do the following Help another user troubleshoot a computer problem Access software email or other resources on another computer Print files that are stored on anoth...

Страница 29: ...eue on page 167 Transfer files Where to find more information Check the Symantec Web site at the following URL for technical support information Knowledge Base articles online tutorials and the latest...

Страница 30: ...Introducing Symantec pcAnywhere Where to find more information 30...

Страница 31: ...ou need If you are an administrator and need assistance with creating building and deploying custom installation packages for network installations see the Symantec pcAnywhere Administrator s Guide on...

Страница 32: ...ll a Symantec pcAnywhere thin host on a Windows computer Table 2 2 Thin host system requirements for Windows Requirements Operating Systems Operating system requirements as defined by Microsoft Intern...

Страница 33: ...ost system requirements for Mac OS X Requirements Operating Systems Operating system requirements as defined by Apple Firefox 1 5 or Safari 2 0 1 browsers Mac OS X 10 4 3 Operating system requirements...

Страница 34: ...pace CD ROM or DVD ROM drive VGA or higher resolution monitor Firefox 1 5 or Mozilla 1 6 or later Java Runtime Environment 1 4 2 or later Red Hat Enterprise Linux ES 3 0 or later Red Hat Enterprise Li...

Страница 35: ...3 0 or later SUSE Linux Enterprise Server 8 0 or later SUSE Linux 10 0 SUSE Professional 9 3 or later Novell Linux Desktop 9 0 Operating system requirements as defined by Apple Firefox 1 5 or Safari...

Страница 36: ...tions across multiple platforms on mobile devices and through Network Address Translation NAT devices See pcAnywhere components on the product CD on page 36 pcAnywhere components Includes tools to ass...

Страница 37: ...emotely from a mobile device Includes the remote component that you need for remote control and remote management Runs on Windows Mobile 5 0 2003 SE 2003 See Symantec pcAnywhere Mobile installation on...

Страница 38: ...caller authentication Upon installation automatically launches the host on the target computer so that it is waiting for connections Runs on Windows operating systems only For more information see th...

Страница 39: ...based deployment over a corporate intranet Use Symantec Packager to create custom installations of pcAnywhere For more information see the Symantec pcAnywhere Administrator s Guide Web Deployment Too...

Страница 40: ...has pcAnywhere 10 x or later pcAnywhere confirms whether you want to preserve existing configuration data before installing over the previous version How pcAnywhere handles the data conversion proces...

Страница 41: ...e in the default data directory click Next To change the installation directory click Change In the Change Current Destination Folder panel browse to the folder location in which you want to install p...

Страница 42: ...ot appear automatically after you insert the pcAnywhere installation CD manually run the setup program and then continue with the installation procedures See Running the setup program manually on page...

Страница 43: ...ccess the online registration form when you run pcAnywhere To register Symantec pcAnywhere 1 In the Symantec pcAnywhere window on the Help menu click Online Registration 2 Follow the on screen instruc...

Страница 44: ...ywhere 4 Click Change 5 In the Modify or Remove Symantec pcAnywhere window click Next 6 In the Program Maintenance window click Modify 7 Click Next 8 In the Custom Setup window click the down arrow ne...

Страница 45: ...stall pcAnywhere using the Add or Remove Programs option in Windows Once the removal process begins you cannot cancel the action This uninstalls the main product If you installed other components for...

Страница 46: ...Installing Symantec pcAnywhere Post installation tasks 46...

Страница 47: ...ntec pcAnywhere Symantec pcAnywhere lets you work in one of the following modes Basic View provides quick access to the most commonly performed pcAnywhere tasks It simplifies the process of configurin...

Страница 48: ...re window on the left navigation bar do one of the following To switch from Basic View to Advanced View click Go to Advanced View To switch from Advanced View to Basic View click Go to Basic View Star...

Страница 49: ...e steps in the Connection Wizard you can start the connection The options that you select in the Connection Wizard are saved in a connection item file Symantec pcAnywhere uses these settings for subse...

Страница 50: ...ion in Basic View 1 In the Symantec pcAnywhere window on left navigation bar click GotoBasic View Under pcAnywhere Manager click Basic View Start Navigating in Symantec pcAnywhere Starting a connectio...

Страница 51: ...IP address After the connection is made and you log on the File Manager window is displayed on your computer screen When you select this option for the first time pcAnywhere starts the Connection Wiza...

Страница 52: ...Lets you view or edit the properties for the remote control connections that you start from Basic View See Using the Connection Wizard to configure a remote connection on page 93 Edit Remote Settings...

Страница 53: ...t click the item that you want to edit and then click Properties See Configuring a remote connection using advanced properties on page 94 To view or edit the properties for a host connection in the Ho...

Страница 54: ...hat you have selected on the navigation bar For example on the left navigation bar select Remotes or Hosts to view the list of connection items Details about the connection items appear in the right p...

Страница 55: ...ou hide of one these options the option is hidden for all pcAnywhere tasks To hide individual options from the Symantec pcAnywhere window 1 In the Symantec pcAnywhere window in Advanced View on the le...

Страница 56: ...e sessions appear in the Session Manager on page 61 To close the main product window upon connection 1 In the Symantec pcAnywhere window on the Edit menu click Preferences 2 In the pcAnywhere Options...

Страница 57: ...ork LAN pcAnywhere automatically searches for the pcAnywhere hosts that are running on your local subnet Network connections Dialing information such as the modem phone number and any additional diali...

Страница 58: ...are preconfigured with optimized security and performance settings for modem direct or network connections See Starting a remote connection item on page 110 Preconfigured connections You can create a...

Страница 59: ...handles all of the processing of the requests that are sent by the remote Only the input and output information for example keyboard mouse and video information are transferred between the computers B...

Страница 60: ...connection in remote management mode or file transfer mode These modes suspend video transfer to allocate full resources to the data transfer If you do not select a start mode pcAnywhere defaults to r...

Страница 61: ...the Session Manager on page 61 You can switch between active sessions in the Session Manager window but you can view only one session at a time To view multiple sessions at a time you can use Symante...

Страница 62: ...dow to scroll through the list of tabs 3 Click OK 4 Close Symantec pcAnywhere and then reopen it Showing or hiding options on the Session Manager navigation bar You can customize the navigation bars i...

Страница 63: ...lowing To collapse the navigation bar click the left arrow To expand the navigation bar click the right arrow Showing or hiding the Session Manager navigation bar During a session you can completely h...

Страница 64: ...rt of the remote desktop and lets you view or edit the command prompt exclusion list Session Manager Controls file transfer settings File Transfer Enables logging of events that occur during pcAnywher...

Страница 65: ...n Tab Lets you select a different COM port adjust speaker volume and control connection speed General Lets you control error checking rates set time limits for handling busy connections or idle activi...

Страница 66: ...single channel which provides for 128 KB bps transmission Channel bonding only works if both channels are available For security or economy purposes you can restrict incoming calls to specific extensi...

Страница 67: ...l COM port To use a parallel connection you must configure the parallel port in the BIOS for bi directional operations and use a bi directional null parallel cable Serial connections on Windows XP 200...

Страница 68: ...y See Configuring a direct connection on a host on page 79 See Configuring a direct connection on a remote on page 103 To customize direct connections 1 In the Symantec pcAnywhere window in Advanced V...

Страница 69: ...connect to your computer you must set up your computer to allow the connections You must specify the connection type what method to use to ensure that remote users have permission to access your comp...

Страница 70: ...isting connection item or by creating a new one Symantec pcAnywhere lets you configure new connection items in the following ways Connection Wizard See Using the Connection Wizard to configure a host...

Страница 71: ...my computer and then click Next 4 Select one of the following I want to use cable modem DSL LAN dial up Internet ISP I want to use my telephone modem to connect directly to another telephone modem Th...

Страница 72: ...name and password This option is available only if you choose to create a host name and password 11 Click Next 12 On the Summary screen verify the settings 13 To start the host session upon closing t...

Страница 73: ...ns and logons See Protecting a host computer from unauthorized access on page 189 See Monitoring events in Symantec pcAnywhere on page 221 Security Options Lets you set data encryption levels includin...

Страница 74: ...establishes a connection on one device the other device is not available until the session ends Table 4 2 provides information to assist you in selecting a connection device Table 4 2 Host connection...

Страница 75: ...work connections use TCP IP NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services SPX is a Novell NetWare protocol Symantec pcAnywhere requires a us...

Страница 76: ...ces 2 In the pcAnywhere Options window on the Host Communications tab click Advanced TCP IP Options 3 In the Advanced Host TCP IP Options window select one of the following Uses the default network ca...

Страница 77: ...Host TCP IP Options window do the following In the Data port box type a new port number for the data port In the Status port box type a new port number for the status port 4 Click OK Configuring a hos...

Страница 78: ...ies select the number of times the connection rings before the host answers the incoming call 3 Click OK Configuring an ISDN connection on a host Integrated Services Digital Networks ISDNs are digital...

Страница 79: ...two computers directly using a null cable A direct connection is typically faster than a modem connection especially if you want to transfer large files Direct connections require either a parallel L...

Страница 80: ...word protected screen saver depending on your operating system In Windows XP 2003 Server 2000 NT the option to run as a service is enabled by default This option lets you take advantage of the inheren...

Страница 81: ...ons It is important to securely end sessions to prevent potential security risks Normally a session ends when either the host or remote user cancels the session However network or equipment problems m...

Страница 82: ...mputer further check and secure by and then select one of the following Logoff user Restart Host computer Lock computer This option is available on Windows XP 2003 Server 2000 NT only In Windows Me 98...

Страница 83: ...and then select one of the following Logoff user Restart host computer Lock computer This option is available on Windows XP 2003 Server 2000 NT only In Windows Me 98 this option starts the Windows sc...

Страница 84: ...r searches for a host computer Symantec pcAnywhere lets you specify a custom name although this is not recommended if your computer is attached to a network Your administrator might determine this set...

Страница 85: ...e is not available until the session ends This method is the most common way to start a host session To wait for a connection from a remote computer 1 In Advanced View on the left navigation bar under...

Страница 86: ...essage instant message or physical media to start a remote control session The invitation contains the information that is needed to connect to the remote computer so that the remote user can take con...

Страница 87: ...top on the system tray move the cursor over the host icon Letting multiple remote users hold a conference Conferencing lets multiple remote users connect to a single host and simultaneously view what...

Страница 88: ...4 Select one of the following Lets your network server automatically assign an available Class D IP address Obtain IP address automatically Lets you type the Class D IP address that you want to use S...

Страница 89: ...his feature is helpful for sending brief messages or instructions To chat online with another user 1 On the system tray right click the host icon and then click Chat 2 In the Chat window in the lower...

Страница 90: ...Allowing others to control your computer What you can do during a host session 90...

Страница 91: ...frequently Symantec pcAnywhere lets you select the connection and security settings that you want to use and store this information in a remote connection item file Connection item files appear as ic...

Страница 92: ...up a remote computer by modifying an existing connection item or by creating a new one You can configure new connection items in the following ways Connection Wizard See UsingtheConnectionWizardtoconf...

Страница 93: ...configure a remote connection 1 In Advanced View on the left navigation bar under pcAnywhere Manager click pcAnywhere Tools 2 In the right pane double click Connection Wizard 3 On the Introduction scr...

Страница 94: ...properties provide access to all available remote configuration options This includes options that are not available in the Connection Wizard such as directory services and public key encryption Table...

Страница 95: ...ht click the item and then click Properties 3 In the Remote Properties window configure the remote configuration settings 4 Click OK to save your changes Knowing which connection device to use for rem...

Страница 96: ...e modem TCP IP See About DSL or ADSL connections on page 23 DSL or ADSL An available LPT port Symantec pcAnywhere supports parallel connections on Windows Me 98 only See Configuring a direct connectio...

Страница 97: ...bout network users and resources If so you can configure pcAnywhere to use the directory service to locate the host computer See Configuring a remote computer to use directory services on page 104 To...

Страница 98: ...ctions Limiting connections to too small a range can cause connections to fail because there might not be enough available ports Note Some port numbers lower than 1024 are reserved for Web based appli...

Страница 99: ...ure should be performed by an experienced administrator To change the default port numbers on the remote 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Remotes 2 In the r...

Страница 100: ...connection using dialing properties By default pcAnywhere uses the dialing properties for your modem that are configured in the operating system Symantec pcAnywhere lets you view or edit these dialin...

Страница 101: ...aling Properties For more information about configuring dialing properties see the documentation for your operating system 7 Type the area code and phone number of the host computer 8 Under Country co...

Страница 102: ...or an Access Server on page 105 6 On the Settings tab under Phone number of host PC to control click Use manually entered prefix area code and phone number 7 Type the phone number of the host compute...

Страница 103: ...modes for remote connections on page 59 5 Click OK Configuring a direct connection on a remote If the host and remote computers are nearby you can connect the two computers directly using a null cable...

Страница 104: ...te connections on page 59 5 Click OK Configuring a remote computer to use directory services If your administrator has configured pcAnywhere to use directory services you can configure the remote comp...

Страница 105: ...ss Translation NAT device It is included on the Symantec pcAnywhere installation CD The pcAnywhere Access Server is a stand alone server that is purchased separately Symantec pcAnywhere can discover t...

Страница 106: ...ings that you want to use for the connection See Configuring a remote network connection on page 96 See Configuring a remote modem connection on page 99 Modifying connection speeds Symantec pcAnywhere...

Страница 107: ...Scale options affect product performance image resolution and color depth For high bandwidth connections you can adjust the video quality to increase performance For low bandwidth connections you can...

Страница 108: ...host you should password protect the remote connection item See Protecting configuration settings on page 214 To automatically log on to the host computer 1 In Advanced View on the left navigation bar...

Страница 109: ...er of connection attempts box select the number of times that you want pcAnywhere to reconnect to the host after a failed connection 4 In the Seconds between retries box select the number of seconds p...

Страница 110: ...ting for a connection However for security reasons the host computer may be configured to allow a remote connection only if the host initiates the connection If so you must set up your computer to wai...

Страница 111: ...gure 5 1 Quick Connect window Connecting to a host computer on your network If your computer is connected to a network pcAnywhere automatically searches the local subnet part of the network to which y...

Страница 112: ...under Encryption level select one of the following Scrambles data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating syst...

Страница 113: ...k Connect 2 In the right pane under Subnet search criteria click Configure TCP IP 3 In the pcAnywhere Options window on the Remote Communications tab under TCP IP options do one of the following Type...

Страница 114: ...e lets you include hosts that are connected to a directory server in the search results You can also limit the search results to only the hosts that are connected to a directory server See Configuring...

Страница 115: ...s under Encryption level select one of the following Scrambles data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating sy...

Страница 116: ...l The host and remote computers must both be running pcAnywhere 12 0 To create a host invitation 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Remotes 2 In the right pan...

Страница 117: ...e you establish a connection the Session Manager window appears on your computer The navigation bar on the left of the window lets you switch modes perform tasks that are related to the mode that you...

Страница 118: ...remote computer Screen Scaling Lets the remote user change display settings during a remote control session View Edit Online Options Lets the remote user copy clipboard contents from the host clipboa...

Страница 119: ...the File Name box type a file name 5 In the Save as type box select jpg or bmp 6 Click Save Changing display settings during a remote control session You can change display settings or temporarily loc...

Страница 120: ...the two paned window Display Revert and End Session buttons in full screen mode Optimizes performance for high speed connections such as LANs and cable modems High bandwidth Lets you modify the video...

Страница 121: ...ession Manager window during a remote control session Checkerboard To find the Session Manager tab click the left and right arrows in the pcAnywhere Options window to scroll through the tabs 3 To chan...

Страница 122: ...g the contents of the Windows clipboard The Windows clipboard contains information that is cut or copied from another application During a remote control session you can transfer text or graphics that...

Страница 123: ...line with the host user 1 In the Session Manager window on the left navigation bar under Remote Control click Show Chat 2 In the Chat window in the lower pane type your message 3 Click Send Your messa...

Страница 124: ...st running Quick Deploy and Connect lets you deploy a thin version of a pcAnywhere host to a computer or group of computers on your network and then immediately connect The host computer does not need...

Страница 125: ...a pcAnywhere host running This includes computers that do not have pcAnywhere installed When you select the computer to which you want to connect you are immediately prompted for logon credentials Yo...

Страница 126: ...g to connect the appropriate configuration wizard automatically opens See Configuring a host to run on Windows using Quick Deploy and Connect on page 127 See Configuring a host to run on Linux or Mac...

Страница 127: ...Connect 2 In the right pane do one of the following Under Quick Deploy and Connect double click the host computer to which you want to connect Under Deployment selection type the computer name or IP a...

Страница 128: ...e following Scrambles data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating system that pcAnywhere supports pcAnywhere...

Страница 129: ...mation for which you are prompted depends on the authentication type that you selected 14 Check I have a host license for each target computer to confirm that you have a host license for the host comp...

Страница 130: ...you for caller logon credentials You configure these credentials when you set up the initial host properties After pcAnywhere validates your credentials the Session Manager appears on your screen See...

Страница 131: ...encryption level See Using encryption to protect data on page 204 8 Check Cancelthinhostaftertheremotesessionends to cancel the host after the remote control session ends If you do not cancel the host...

Страница 132: ...ration and start the deployment 16 When prompted type your caller logon credentials Configuring deployment security options for Linux and Mac OS X Symantec pcAnywhere uses Secure Shell SSH to deploy t...

Страница 133: ...prompt before pcAnywhere sends user credentials using Telnet This option is only available if you select Allow use of Telnet 6 Check Enable logging of the Quick Deploy session to create a log of the d...

Страница 134: ...tain the minimum settings that are needed to support a Quick Deploy and Connect remote control session After you configure the Quick Deploy and Connect host for initial use pcAnywhere uses these defau...

Страница 135: ...thin host as a self extracting executable file upon system startup When the preinstallation environment starts the host automatically begins running This lets you remotely connect to the host to perfo...

Страница 136: ...Controlling another computer remotely Connecting to a computer that does not have a host running 136...

Страница 137: ...o commonly used administrator tools so that you can quickly resolve computer problems over a remote connection A remote management session uses less bandwidth than a full remote control session becaus...

Страница 138: ...er Ways to start a remote management session Remote management connections are supported over network and modem connections You must be in a session to access most tools Symantec pcAnywhere lets you s...

Страница 139: ...d view dependencies See Viewing services on page 143 Services Lets you view and edit text based system files and save your changes locally or on the host computer See Viewing and editing system files...

Страница 140: ...ng tasks remotely The Task Manager lets you view and control applications and processes that are running on the host computer to which you are connected This feature functions like the Windows Task Ma...

Страница 141: ...file name to the executable that you want to run This feature supports non graphical based programs only To view or change process status 1 In the Session Manager window on the left navigation bar und...

Страница 142: ...reak Editing the exclusion list Symantec pcAnywhere maintains a list of unsupported commands in an exclusion list If you type a command that is included in this list pcAnywhere traps the command and t...

Страница 143: ...add a command under Excluded command type a command and then click Add To remove a command under List of excluded commands select a command and then click Remove 4 Click OK Viewing services The Servi...

Страница 144: ...To change the startup mode of a service 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Services 3 In the righ...

Страница 145: ...e to others by email if the email program that is installed on your computer supports the Messaging Application Programming Interface MAPI An example of a MAPI enabled email program is Microsoft Outlo...

Страница 146: ...stry of a host computer over a network or modem connection This feature functions like the Windows Registry Editor except that you cannot view or edit security permissions for individual registry keys...

Страница 147: ...displayed in the window and helps you quickly find the information that you need To view the event log 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Man...

Страница 148: ...uring a remote management session The remote management session ends after you send the command Symantec pcAnywhere lets you configure options for saving data and notifying the host user about the act...

Страница 149: ...gged on to the host computer during a remote management session The remote management session ends after you send the command You can configure options for saving data and notifying the host user abou...

Страница 150: ...elect Prompt user Message to display Forcibly closes any programs that are running The user will lose any unsaved data Close open programs without saving data 5 Click Send Sending system state command...

Страница 151: ...configure logon information and shut down options Configuring host logon credentials for remote management Symantec pcAnywhere requires a user name and password for all host sessions To send a remote...

Страница 152: ...g box type your computer logon credentials The operating system limits the tasks that you can perform based on your user privileges 7 Click OK Configuring shut down options for remote management If yo...

Страница 153: ...rompt user Allow user to cancel Lets you type a message that you want to send to the host user This option is available only if you select Prompt user Message to display Forcibly closes any programs t...

Страница 154: ...window on the left navigation bar under Session Manager click End Session 2 In the confirmation window click Yes If you have permission to restart the host computer you can choose whether the host sh...

Страница 155: ...ueue other files You must be in session to access the File Trasfer window The first time that you open the File Transfer window it lists the files and folders under My Computer You can specify another...

Страница 156: ...ess This list is dynamic The most recently typed path name is listed at the top and older path names are replaced by newer ones You can maintain a separate Go list for the host and remote computers No...

Страница 157: ...files using wildcard characters If you want to select only certain files in a folder or are unsure of the exact file name you can use wildcard characters to select the files that meet your search crit...

Страница 158: ...items by date last modified 4 Type the number of days by which you want to search 5 Click OK Managing files and folders You can perform basic file and folder management tasks such as copying moving an...

Страница 159: ...folder You can copy a file or folder from one computer to another To copy a file or folder 1 In the File Transfer window right click the file or folder that you want to copy and then click Copy 2 Nav...

Страница 160: ...cation of the most recent file transfer but you can change the start up location If the location that you specify no longer exists or cannot be found the File Transfer window opens in My Computer The...

Страница 161: ...eferences 2 In the pcAnywhere Options window on the File Transfer tab under Settings in the If destination file exists select the overwrite option that you want to use if a file with the same name alr...

Страница 162: ...ention is required Suppress error messages 3 Click OK Ways to start a file transfer session Symantec pcAnywhere lets you start a file transfer session in the following ways Starting a remote connectio...

Страница 163: ...inting arrow transfers files from the computer to which you are connected to your computer Canceling a file transfer operation Depending on the speed of your connection and the number and size of the...

Страница 164: ...mand Queue window select the command that you want to change and then on the left navigation bar under Command Queue select the action that you want to perform You can cancel or remove one or more com...

Страница 165: ...ersion is replaced by the newer version Before you synchronize folders you might want to compare folders to identify and delete any obsolete files See Comparing folders on page 159 To synchronize fold...

Страница 166: ...older Files and subfolders in the source folder are added to the destination folder if they do not already exist Files and subfolders in the destination folder that do not exist in the source folder w...

Страница 167: ...s that are performed in the File Transfer window are automatically added to the Command Queue and run in the background Symantec pcAnywhere lets you save these commands in a queue file cqf to use late...

Страница 168: ...ue window You can connect to a host computer later and run the commands that are contained in the queue file For example you can create a queue file to distribute and install software updates on a gro...

Страница 169: ...mand queue to recognize the variable For example if you want to use a system variable to identify a file in the Windows temporary folder named sample txt type the file name as follows TEMP sample txt...

Страница 170: ...rom the remote computer to the host computer under Source click Remote and then browse to the file that you want to copy or move 5 Do one of the following To copy or move a file from the host computer...

Страница 171: ...renamed during a file transfer operation are not automatically added to the Command Queue as rename commands You can manually add rename commands to a command queue file The rename command can be run...

Страница 172: ...add create folder commands to a command queue file The create folder command can be run only on one computer either the host or remote You must provide the full path to files and folders on the host c...

Страница 173: ...re window on the left navigation bar under pcAnywhere Manager click Command Queues 2 Do one of the following To configure an existing command queue file right click the file and then click Properties...

Страница 174: ...ted on the host computer and you must type the full path to the file 5 Check Wait until command finishes to let the executable file command finish running before the next command begins 6 Click Add 7...

Страница 175: ...he next computer in the list This process continues until the list of commands has been completed or attempted on each host computer To add remote connection items to a command queue file 1 In the Sym...

Страница 176: ...You can configure pcAnywhere to suppress error messages so that no user interaction is required When the command queue encounters a file that cannot be processed it automatically proceeds to the next...

Страница 177: ...In the If destination file exists list select the overwrite option that you want to use if a file with the same name already exists in the destination directory Select Verify before overwriting only...

Страница 178: ...s 2 Do one of the following To configure an existing command queue file right click the file and then click Properties To configure a new command queue file on the File menu click New Item Advanced 3...

Страница 179: ...mputers must have the remote management components installed You can configure options for saving data and notifying the host user about the action that you are about to perform For the logoff command...

Страница 180: ...t Prompt user Allow user to cancel Lets you type a message that you want to send to the host user This option is available only if you select Prompt user Message to display Forcibly closes any program...

Страница 181: ...f the following Restart host computer Shut down host computer 4 Select any of the following Notifies the user about the action that you are about to perform Select the number of seconds that the user...

Страница 182: ...he queue To pause the Command Queue 1 In the Session Manager window on the left navigation bar click Command Queue 2 On the left navigation bar under Command Queue click Pause Queue Removing a command...

Страница 183: ...command queue file to run automatically on page 186 To save a command queue file 1 In the Session Manager window on the left navigation bar click Command Queue 2 Under Command Queue click Save Queue A...

Страница 184: ...hile in session and run it If the Command Queue is already running you must pause it first If you have made changes in the Command Queue that have not been saved pcAnywhere prompts you to save the cha...

Страница 185: ...nd stops any pending actions To run a command queue file from the Command Queues window 1 In the Symantec pcAnywhere window on the left navigation bar under pcAnywhere Manager click Command Queues 2 I...

Страница 186: ...o each host computer sequentially using the connection and security information that is configured in the remote connection items After running the commands on the first computer in the connection lis...

Страница 187: ...Next 10 For daily weekly monthly and one time tasks select the start time start date and time intervals for the scheduled task The information for which you are prompted varies depending on the freque...

Страница 188: ...Automating file transfer and management tasks Running a command queue file 188...

Страница 189: ...unauthorized access When you set up a host computer so that others can connect to it one of your primary concerns should be to protect the host from unauthorized access Symantec pcAnywhere requires t...

Страница 190: ...mit the access rights of a user or group of users on the host computer See About access rights on page 198 You can also hide a host computer from network search results for example to minimize a serve...

Страница 191: ...he list of users and passwords that are maintained by pcAnywhere on the host computer This method of authentication is the least secure To configure a caller to use pcAnywhere Authentication 1 In the...

Страница 192: ...right click the connection item that you want to configure and then click Properties 3 In the Host Properties window on the Callers tab under Authentication type select the ADS NDS or LDAP authentica...

Страница 193: ...roup of users Group 6 Under Domain select a computer or domain name 7 Under Account select a valid user or group name 8 Click OK Configuring a caller to use RSA SecurID RSA SecurID is a type of two fa...

Страница 194: ...configure and then click Properties 3 In the Host Properties window on the Callers tab under Authentication type select the Web based authentication method that you want to use 4 Under Caller list cli...

Страница 195: ...mote user can attempt to log on before being locked out The default value is three attempts Limit login attempts per call Blocks connections from a specific IP address for the number of minutes that y...

Страница 196: ...e user starts a remote session using a TCP IP network connection and has not specified a host name or IP address pcAnywhere automatically scans for available hosts that are running on the same network...

Страница 197: ...e Symantec pcAnywhere window in Advanced view on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then click Propertie...

Страница 198: ...functions such as restarting your computer or canceling your host session You can also prevent users from performing file transfer operations or stopping a process that is running If you want to let...

Страница 199: ...configuring the host to automatically disconnect after a specified length of inactivity This option sets a time limit for only the users or group of users who are assigned to the caller account When y...

Страница 200: ...times 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then c...

Страница 201: ...on a local or network drive you must allow full access to that drive Symantec pcAnywhere lets administrators control access rights through the use of centralized policy management For more information...

Страница 202: ...of session See Restricting control of the keyboard and mouse on page 203 You can also set restrictions while you are connected See What you can do during a remote control session on page 117 Keyboard...

Страница 203: ...to the host user locks the keyboard and mouse on the remote computer during a session Use this setting if you are hosting a demonstration or training session to protect the session from interruptions...

Страница 204: ...his option sets a time limit for all sessions Symantec pcAnywhere also lets you configure time limits for individual callers When you set a time limit for a session you should ensure that you allow re...

Страница 205: ...alidation process visit the Web site for the National Institute of Standards and Technology at the following URL http csrc nist gov cryptval 140 2 htm For more information about the Symantec Cryptogra...

Страница 206: ...e public key encrypts Like symmetric encryption public key encryption encrypts and decrypts data by using the same set of symmetric cryptographic keys The difference is in the key exchange protocol th...

Страница 207: ...for symmetric encryption pcAnywhere automatically raises the encryption level on the host to symmetric If either the host computer or the remote computer is running pcAnywhere 11 0 x or earlier and th...

Страница 208: ...se and the encryption key length Larger key lengths provide stronger levels of security but might impact performance See Understanding the performance trade offs on page 206 The Microsoft CryptoAPI is...

Страница 209: ...uter are running pcAnywhere 11 5 or later and the encryption levels do not match pcAnywhere automatically raises the encryption level on the computer that is using the lower level to match the encrypt...

Страница 210: ...connections with computers that are also using public key encryption Connections with computers that are set to any other encryption level are denied Creating a certificate file to send to another us...

Страница 211: ...ywhere can use any of the following file formats as a certificate store Microsoft compatible certificate store PKCS 7 cryptographic message Raw certificate obtained from the certificate authority To s...

Страница 212: ...oth the host and remote users to have a digital certificate issued by a mutually trusted certificate authority The host and remote users must set up a connection item file that includes information ab...

Страница 213: ...name box type the common name of this certificate This information is case sensitive Type the name exactly as you provided it to the certificate authority 9 Click OK To configure a connection item to...

Страница 214: ...connection items contain the information that is needed to establish a connection and run a session This includes logon information and security settings Your caller accounts contain authentication i...

Страница 215: ...onfirmation 6 Select the actions that should require a password 7 Click OK Ways to assess host security The Host Assessment Tool lets you check the configuration of your host connection items to ensur...

Страница 216: ...shows the Host Assessment Tool window Figure 9 1 Host Assessment Tool window pcAnywhere host connection items Security settings and status indicators Information about a security setting General secu...

Страница 217: ...ou must specify the new location before running a scan To specify the location of the host connection items 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click pcAnyw...

Страница 218: ...d indicator In most cases you should limit the level of access that a remote user has to your computer However if the caller account is for yourself or another trusted user it might be appropriate to...

Страница 219: ...ring other host connection items To save scan results 1 In the Symantec pcAnywhere window on the left navigation bar click pcAnywhere Tools 2 In the right pane under Application double click Host Asse...

Страница 220: ...Securing your computer and sessions Ways to assess host security 220...

Страница 221: ...on your environment you can send information about events that occurred during a session to a pcAnywhere generated log file the Windows Event Viewer or a Simple Network Management Protocol SNMP consol...

Страница 222: ...an SNMP trap 1 In the Symantec pcAnywhere window on the Edit menu click Preferences 2 In the pcAnywhere Options window on the Event Logging tab check Enable SNMP traps To find this tab click the left...

Страница 223: ...remote computer To log events on a central server you must have access rights to the server See About logging information to a central server on page 224 To generate a pcAnywhere log file 1 In the Sy...

Страница 224: ...window on the Event Logging tab check Enable Windows Event Viewer logging To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the tabs 3 Select any of...

Страница 225: ...pecify the authentication information needed to access the server click Advanced 6 In the Authentication Information dialog box in the User name box type your user name 7 In the Password box type your...

Страница 226: ...nt to log See Logging events in the Windows Event Viewer on page 224 10 In the pcAnywhere Options window click OK Managing log files The pcAnywhere generated log file contains information about activi...

Страница 227: ...he report 7 Click OK 8 In the Select Destination File For Output dialog box type a name for the report Fully formatted reports use a log extension Comma delimited reports use a csv extension Fixed fie...

Страница 228: ...record the host screen instead of taking notes Later you can replay the recording to review the exact steps Either the host or remote user can record a session However to record a session the host use...

Страница 229: ...ter playback 4 Type a name and path for the file or browse to the location of an existing rcd file 5 Click OK Recording starts immediately after you connect to the host computer See Replaying a record...

Страница 230: ...n the system Click Advanced and then type the logon credentials that are needed to access the directory in which you want to store the recording Replaying a recorded session Recorded sessions are save...

Страница 231: ...to slow it down Speed Lets you save a picture of the screen You must pause the replay before you can take a snapshot Take Snapshot Lets you save the session as a binary file Save Session If your file...

Страница 232: ...om a recorded session in a raw binary file You can also take a snapshot of the displayed screen To save information from a recorded session 1 During the replay on the Playback Control Panel click Paus...

Страница 233: ...multiple computers across Windows Linux and Mac OS X platforms You can monitor multiple computers and view all of your sessions in a single window You can perform basic remote control tasks and transf...

Страница 234: ...Then in the Destination Folder panel click Next 7 In the Ready to Install the Program panel click Install The desktop shortcut and start menu shortcut for pcAnywhere CrossPlatform are created by defa...

Страница 235: ...and host capabilities During installation you can choose between a typical installation or a custom installation The typical installation installs the full product version The custom installation let...

Страница 236: ...ywhere CrossPlatform on a Windows Linux or Mac OS X computer In Windows the pcAnywhere CrossPlatform installation programs places a program icon on your desktop unless you selected not to do so during...

Страница 237: ...hrough pcAnywhere CrossPlatform 1 In the pcAnywhere CrossPlatform Session Manager window on the File menu click Connect 2 In the pcAnywhere CrossPlatform window do one of the following In the Enter IP...

Страница 238: ...and the remote encryption level is configured for symmetric encryption pcAnywhere automatically raises the encryption level on the host to symmetric If either the host computer or the remote computer...

Страница 239: ...ile menu click Connect 2 In the pcAnywhere CrossPlatform window click Advanced 3 In the Advanced Options window in the Serial ID box type the serial ID that is required to connect to the host computer...

Страница 240: ...tform cancels the session 9 To embed a serial number in the host configuration to prevent unauthorized connections check Assign Serial ID In the ID number box type the serial number that you want to u...

Страница 241: ...cal subnet and the subnet that you added You can view a maximum of two subnets at the same time Navigating in a CrossPlatform session Symantec pcAnywhere CrossPlatform lets you run multiple sessions a...

Страница 242: ...ese options from the menu Table 11 1 CrossPlatform tasks Description Option Icon Lets you transfer files between computers You can transfer files between a pcAnywhere host and a remote computer or bet...

Страница 243: ...mmand on the host computer This feature is only available in Windows Ctrl Alt Delete Restarts the host computer This feature is only available in Windows Restart host computer Ends a CrossPlatform ses...

Страница 244: ...ansfer Clipboard window select one of the following Transfer the host s clipboard to your clipboard Transfer your clipboard to the host s clipboard 3 Click OK Increasing video performance during a Cro...

Страница 245: ...ey 1 In the pcAnywhere CrossPlatform Session Manager window on the View menu click Preferences 2 In the Preferences window under Navigation in the ezScroll hot key list select the shortcut key that yo...

Страница 246: ...g box under Enter a password type your password and then click OK You are prompted for a password only if the file is password protected If the hosts are available pcAnywhere CrossPlatform starts the...

Страница 247: ...applet that is embedded in a Web browser You can run the Web Remote from the pcAnywhere installation CD or from a server hard drive or removable media device The Web Remote offers full screen remote...

Страница 248: ...so you do not need to install the program You can start the Web Remote directly from the pcAnywhere installation CD You can also copy the Web Remote files onto your hard drive server or a removable me...

Страница 249: ...the setup program and then continue with the installation procedures See Running the setup program manually on page 42 2 In the pcAnywhere installation window click View Administrator Tools 3 Click L...

Страница 250: ...art your Web Browser 2 On the address bar type the following fullpath Symantec pcAnywhere Web Remote index html where fullpath represents the full path to the Symantec pcAnywhere Web Remote folder To...

Страница 251: ...nning Windows XP 2003 Server 2000 NT the operating system might prompt you for computer logon credentials as well The Web Remote supports a variety of authentication types The authentication type depe...

Страница 252: ...e About symmetric encryption on Web Remote Symmetric encryption encrypts and decrypts data using the same set of symmetric cryptographic keys These keys are negotiated and exchanged using standard pro...

Страница 253: ...e configured for symmetric encryption If you want to use symmetric encryption during a Web Remote session with a host computer that is running pcAnywhere 11 0 x or earlier you can do any of the follow...

Страница 254: ...ryption 6 Check Deny alternate algorithm to refuse a connection with a host that uses a different algorithm type 7 Click OK Using a serial ID to secure a connection on Web Remote You can connect to a...

Страница 255: ...631 and the Status port to 5632 3 Click OK Ways to connect to a host through Web Remote You can connect to a host computer in one of the following ways Select a host from the host list Manually enter...

Страница 256: ...connection information You can connect to a host computer by manually entering the IP address or computer name of the host computer To connect to a host by manually entering connection information 1 I...

Страница 257: ...on the toolbar of the Web Remote session window during a Web Remote session You can also access these options on the menu bar Table 12 1 Web Remote tasks Description Option Icon Sizes the host screen...

Страница 258: ...st computer Ctrl Alt Delete Restarts the host computer This option is available on Windows host computers only Restart host computer Opens the online help Help Ends the remote control session See Endi...

Страница 259: ...duce host desktop to match remote to synchronize the resolution settings on the host computer to match the settings on the remote computer 4 Click OK Using ezScroll to navigate during a Web Remote ses...

Страница 260: ...the appropriate rights you can cancel the host after you end the session However if you cancel the host noone can connect to the host until the host session is restarted See Ways to connect to a host...

Страница 261: ...nagement session Managing connection items on a mobile device About closing Symantec pcAnywhere Mobile About Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile provides secure remote access to comp...

Страница 262: ...settings for the computers to which you frequently connect See Configuring a custom connection item on your mobile device on page 270 You can manage your connection items in a variety of ways See Man...

Страница 263: ...You must also have the hardware that is required to connect your device to your computer Table 13 1 lists the minimum resources that are required to install pcAnywhere Mobile on your computer Table 1...

Страница 264: ...tec pcAnywhere Mobile Symantec pcAnywhere Mobile creates a folder on your computer that contains the program files for pcAnywhere Mobile It places the pcAnywhere Mobile folder in your Microsoft Active...

Страница 265: ...gram Files Microsoft ActiveSync pcAnywhere Mobile To change the installation directory on your computer click Change In the Change Current Destination Folder panel in the Look in drop down list select...

Страница 266: ...In the list of installation options click InstallSymantecpcAnywhereMobile 5 In the Welcome panel click Next 6 Accept the terms of the license agreement and then click Next 7 In the Customer Informatio...

Страница 267: ...ges that require you to perform additional steps to complete the installation 4 On your computer in the Application Downloading Complete window click OK Uninstalling Symantec pcAnywhere Mobile Before...

Страница 268: ...that pcAnywhere Mobile is not running on your device 3 On your computer in the Microsoft ActiveSync window on the Tools menu click Add Remove Programs 4 In the Add Remove Programs window uncheck Syma...

Страница 269: ...il you end the program See About closing Symantec pcAnywhere Mobile on page 293 Figure 13 1 shows the main screen for pcAnywhere Mobile Figure 13 1 Main pcAnywhere Mobile screen Title bar Connection i...

Страница 270: ...ettings for the host computers to which you frequently connect Symantec pcAnywhere Mobile names the connection item New Host to Call and adds it to the connection item list on the main product screen...

Страница 271: ...r to which you want to connect 4 To start the connection in remote management mode check Start in remote management mode This option lets you access commonly used administrator tools to quickly resolv...

Страница 272: ...the host computer and your device See Encrypting your mobile sessions on page 274 Security You can specify the alternate ports that the host computer is using if necessary See Specifyingthehostportsfo...

Страница 273: ...Anywhere Gateway or Access Server Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall router or other Network Address Translation...

Страница 274: ...encryption level on the computer that is using the higher level If you are using symmetric encryption pcAnywhere also raises the algorithm levels if the one of the computers is using a lower level For...

Страница 275: ...a third party This encryption level is compatible with earlier versions of pcAnywhere that do not support stronger encryption techniques pcAnywhere encoding Symmetric encryption encrypts and decrypts...

Страница 276: ...formation about serialization see the Symantec pcAnywhere Administrator s Guide To use a serial ID to secure a connection 1 On the main pcAnywhere Mobile screen on the command bar tap Tools Options 2...

Страница 277: ...nd this search to include multiple subnets When you add a subnet address the results of the host discovery list are automatically available to all new and existing connection items Symantec pcAnywhere...

Страница 278: ...mantec pcAnywhere Mobile lets you quickly connect to another computer with minimal setup Before connecting you must know the computer name or IP address of the host computer and the logon information...

Страница 279: ...ied host Enter the computer name or IP address of the computer to which you want to connect 4 To start the connection in remote management mode check Start in remote management mode This option lets y...

Страница 280: ...crypting your mobile sessions on page 274 Security You can specify the ports that the host computer is using if necessary See Specifyingthehostportsformobileconnections onpage276 Ports 6 On any proper...

Страница 281: ...e ezZoom feature lets you select a portion of the session screen to magnify it Symantec pcAnywhere Mobile starts the session with ezZoom turned on unless you turn it off ezZoom The screen scaling opti...

Страница 282: ...ntire host screen on your device 2 To switch back to the magnified view tap Screen scaling again Modifying navigation preferences during a mobile session Symantec pcAnywhere Mobile offers navigational...

Страница 283: ...cannot see the message you might think the session has locked By checking this option you ensure that such dialog messages appear in a visible part of your screen Host window tracking Automatically mo...

Страница 284: ...e 1 Connect to a host computer 2 On the main session screen on the command bar tap Actions 3 Select the task that you want to perform Starting a remote management session in Symantec pcAnywhere Mobile...

Страница 285: ...te management session uses less bandwidth than a full remote control session because only the data needs to be transmitted between the host computer and the device Symantec pcAnywhere Mobile provides...

Страница 286: ...Run option in Windows New Task Lets you cancel a program or command End Task 5 To refresh the screen tap Actions Refresh 6 To close the Task Manager screen on the title bar tap OK Stopping and startin...

Страница 287: ...the host computer 4 On the Task Manager screen on the Processes tab select the process that you want to stop and then tap Actions End Process 5 To refresh the screen tap Actions Refresh 6 To close th...

Страница 288: ...lose programs that are running without warning the host user If you choose to forcibly close programs users will lose any data that has not been saved The lock computer and log off commands do not sup...

Страница 289: ...or shutting down a host computer from a mobile device You can restart or shut down a host computer to which you are connected You can give users an opportunity to save their work and close any open p...

Страница 290: ...he Current host state screen under Options tap Prompt User 2 To include a message in the prompt under Message to display enter the text that you want to send 3 To give users the option to cancel the r...

Страница 291: ...command that you want to run In the command box tap the drop down list and then select a command from the list of commands that you have previously run This list is empty the first time that you use...

Страница 292: ...ove connection items that you no longer need See Removing a connection item from a mobile device on page 293 Renaming a connection item on a mobile device When you create a new connection item Symante...

Страница 293: ...hat you want to move 2 Tap Rename Move 3 Do one of the following In the Folder list select the location in which you want to move the connection item In the Location list select the storage location i...

Страница 294: ...you close pcAnywhere Mobile ensure that you have ended any pcAnywhere Mobile sessions that are running See Ending a mobile session on page 291 For more information about stopping a program that is ru...

Страница 295: ...nywhere hosts that are running on the same subnet on which the pcAnywhere Gateway service is running You can broaden the search to include additional subnets Symantec pcAnywhere Gateway allows up to f...

Страница 296: ...s must also change their pcAnywhere port settings to match See Changing the default port numbers on the host on page 77 See Changing the default port numbers on the remote on page 99 Installing Symant...

Страница 297: ...user password after installation 8 In the Ready to Install the Program panel click Install The Symantec pcAnywhere Gateway icon is placed on the desktop by default If you do not want to create this sh...

Страница 298: ...open pcAnywhere Gateway from the Windows Start menu If you enable the Windows Firewall while the Gateway service is running you must stop the Gateway service and restart it To start pcAnywhere Gateway...

Страница 299: ...eway computer name Symantec pcAnywhere Gateway uses the Windows computer name for the Gateway computer You can change the name of the pcAnywhere Gateway to something that is easily identifiable for re...

Страница 300: ...the Security tab check Require a password to connect to the Gateway 3 In the Password box type the password 4 In the Confirm password box retype the password 5 Click OK To create an administrator pass...

Страница 301: ...or more information about the Windows Event Viewer see your Windows documentation To log Gateway events to a central server 1 In the Gateway Manager window on the Edit menu click Preferences 2 In the...

Страница 302: ...or pcAnywhere Gateway 1 In the Gateway Manager window on the Edit menu click Preferences 2 In the Preferences window on the Connectivity tab in the Device List select your connectivity device 3 Click...

Страница 303: ...n you no longer need them To add a subnet for Gateway host searches 1 In the Gateway Manager window on the Edit menu click Preferences 2 In the Preferences window on the Connectivity tab under Subnets...

Страница 304: ...session to prevent unauthorized access to free resources or at the request of a remote user No warning is provided to the remote user before the session ends To end a pcAnywhere Gateway session 1 In t...

Страница 305: ...colors 121 bandwidth conferencing 87 modifying connection speeds 106 bitmaps 122 284 broadband 23 24 C cable modems 23 24 cache files 27 call waiting 78 Callback 197 caller accounts protecting with pa...

Страница 306: ...emote 92 using wizard 56 protecting with passwords 214 saving host 69 remote 91 using preconfigured host 70 remote 92 Connection Wizard about 49 56 allowing connections 70 Connection Wizard continued...

Страница 307: ...ction items 91 Symantec pcAnywhere program files 43 File Manager 155 file transfer canceling 163 in CrossPlatform 243 pausing 163 performance 162 file transfer continued preferences 160 startup locati...

Страница 308: ...81 host startup options 80 using a wizard 70 using advanced properties 72 using CrossPlatform 237 selecting device types 74 using pcAnywhere Mobile 269 host connections continued using Web Remote 255...

Страница 309: ...credentials 152 providing automatically 108 securing 195 logon security 251 low bandwidth 120 LPT port 67 79 103 M Mac connections 130 Mac OS X connections 247 manuals 29 Microsoft Active Directory Se...

Страница 310: ...where Mobile about 261 adding subnet addresses 277 closing 293 connection items configuring 270 managing 292 connections 269 278 encrypting sessions 274 pcAnywhere Mobile continued ending sessions 291...

Страница 311: ...gistry 146 locking host computer 149 288 logging off user 149 288 remote management continued overview 59 restarting host computer 148 289 sending commands to multiple computers 150 sending DOS comman...

Страница 312: ...using Quick Connect 111 using Web Remote 255 superuser privileges 199 Symantec Cryptographic Module 205 Symantec LiveUpdate Administration Utility 39 Symantec Packager 31 Symantec pcAnywhere encoding...

Страница 313: ...ging port settings 255 configuring encryption 252 connecting to a host 255 encryption compatibility 253 entering a serial ID 254 finding hosts 255 in session tasks 257 securing sessions 250 setting up...

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