Symantec 10231616 - ACAD ANTIVIRUS.9.0 W, Руководство пользователя

Страница: 29 / 36

Following is an overview of our support offerings:
Chat in real time with a
support representative.
For more complex technical
issues, chat offers the option
to allow a support
representative to connect
remotely to your computer
and resolve the problem for
you. Chat support is free,
with the exception of our
Virus and Spyware Solution
service.
Chat
Submit your question on our
Web site and receive a
response by email.
Email support has a slower
response time when
compared to chat or phone.
Email support is free.
Email
Speak to a support
representative in real time. Phone
To contact a support representative, please visit the
Symantec support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.
Support policy
When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
29 Service and Support Solutions
Support policy