Troubleshooting Guide
– 17 –
EN
Inf
ormation
Problem
Solution
No power
–Check if the AC power cord is properly connected.
–Unplug the outlet once, and wait for 5-10seconds and then plug it in again.
No sound or picture
–Check if the TV is switched on.
–Check the video connection.
–Check the VIDEO/AUDIO cable connections to the TV.
(See Connection to a TV)
Distorted picture
–Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
–Connect the unit directly to the TV.
Completely distorted picture or
–Connect the unit directly to the TV.
black/white picture with DVD
–Make sure the disc is compatible with the unit.
No sound or distorted sound
–Adjust the volume.
–Check that the speakers are connected correctly.
No audio at digital output
–Check the digital connections.
–Check if the audio format of the selected audio language matches
your receiver capabilities.
No DTS audio is output
–This unit does not support DTS audio.
This is not a malfunction.
Picture freezes momentarily
–Check the disc for fingerprints/scratches and
during playback
clean with a soft cloth wiping from center to edge.
–Clean the disc.
Disc can’t be played
–Clean the disc.
–Ensure the disc label is facing up.
–Check if the disc is defective by trying another disc.
–Cancel the parental lock or change the control level.
–Insert a correct disc that plays on this unit.
–Handle a disc with special care so that it does not have fingerprints,
scratches, or dusts on its surface.
No return to start-up screen when
–Reset the unit by switching the unit off, then on again.
disc is removed
The unit does not respond to
–Aim the remote control directly at the sensor on the front of the unit.
the remote control
–Reduce the distance to the unit.
–Replace the batteries in the remote control.
–Re-insert the batteries with their polarities (+/– signs) as indicated.
–Tune your radio to an empty AM station so that you hear a lot of noises.
Then, turn the volume up. If you hear some signal sound from the radio
by pressing buttons on the remote control, the remote control is working.
Buttons do not work or the unit stops
–To completely reset the unit, unplug the AC
responding
cord from the AC outlet for 5-10 seconds.
The unit does not respond to some
–Operations may not be permitted by the disc.
operating commands during playback
Refer to the instructions of the disc.
The unit cannot read
–Use a commonly available cleaning CD/DVD to
CDs/DVDs
clean the lens before sending the unit for repair.
Angle does not switch
–The angle cannot be switched for DVDs which do not contain multi-
ple angles. In some cases multiple angles are only recorded for
specific scenes.
Playback does not start when the title is selected
–Check the “PARENTAL” setting.
The password for rating level has been forgotten
–Enter the default password “4737”, then your forgotten password
will be cleared.
Disc cannot be inserted
–Check if any disc is already in?
Disc cannot be taken out
–Press and hold
[EJECT
A
]
on the unit for more than 5 seconds.
If the unit does not perform properly when operated as instructed in this Owner’s Manual, check the unit consulting the fol-
lowing checklist.
NOTES:
•
Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Owner’s Manual
for more details on correct operations.
•
Playback from a desired track and random playback are not available during program playback.
•
Some functions are prohibited on some discs.
Information
Hint
Hint
• When you cancel
to initialize at step
3), select “NO”.
2
2
4
4
3
3
1
1
Reset to the Default Setting (Except for PARENTAL Setting)
Select “INITIALIZE”.
QUICK SETUP
PLAYER MENU
ENGLISH
TV ASPECT
4:3 LETTER BOX
DOLBY DIGITAL
BITSTREAM
OK
Select “YES”.
INITIALIZE
Initialize?
NO
YES
ENTER
<SETUP MENU>
SETUP
To exit
the menu
Hit
twice.
SETUP
QUICK SETUP
PLAYER MENU
ENGLISH
TV ASPECT
4:3 LETTER BOX
DOLBY DIGITAL
BITSTREAM
STOP
ENTER
ENTER
ENTER
ENTER
ENTER
ENTER
or
or
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