6
Troubleshoot
Please use the form below to check the infrared camera when it
has any trouble. Disconnect the power and contract our technical
support department if the problem cannot be fixed.
Malfunction
Reason and solution
Video tracker cannot
start/Power light is not on
1.
Check whether the power is connected.
2.
Check whether the voltage is lower than required
which should be 12V.
No image display
1.
Check whether the serial port is open(not serial port 1)
2.
Check whether the baud rate setting of the operation
software is correct.
3.
Check whether the video output format of the
displayer is 1080I/1080P.
The serial command does not
respond
1.
Check whether the serial port is open (not serial port 1
open) Check whether the verification mode is correct.
No tracking box
1. The target is too close or not obvious, reselect target.
Pin Definition
Pin #
Pin Title
Function
1
POWER IN
+12V power input
2
POWER IN
+12V power output
3
GND
GND
4
GND
GND
5
RXD
Serial port receive
6
TXD
Serial port send
Testing Cable interface
