8. Troubleshooting Guide
If your monitor appears to be malfunctioning or is not responding
correctly, consult the Troubleshooting Guide below for possible
solutions before contacting Technical Support for repair.
Problem
Possible Causes
No picture, no sound
Check power connection from power
adapter or car adapter. Ensure the provided
power adapter is used and Monitor is not in
Standby mode.
No image from
source
Check monitor is set to correct AV Channel.
Confirm yellow AV cable is connected from
video output on the device to the yellow
video input on the monitor.
No sound
Press the VOL+ button to check levels.
Ensure headphone jack is not plugged into
monitor. Check RCA cables are connected
to Red/White Audio inputs on the monitor
AV Cable
Dark picture
Check monitor brightness and contrast
levels in Picture menu. Monitor is
operating in cold environment.
Lines through image
Keep away from microwaves, high voltage
lines, wireless devices that may cause
interference if possible.
B&W or rolling image
Ensure the Monitor is set to the correct
region in the System > Color-Sys menu.
NTSC for N. America, PAL for Europe,
Australia
Upside down or
laterally inverted
picture
Adjust the Horizontal and Vertical settings
on the remote control or in System menu.
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