16 | SmithsEP.co.uk | Issue 001 - September 2022
Issue 001 - September 2022 | SmithsEP.co.uk | 17
Fault finding
Fault
Checking/Solution
The fan does not run on any speed setting
Check the power supply is switched ON
Check the fuse in the fused spur
Check the wiring at the fused spur
Check the controller is switched on and calling for heat
Check the central heating is switched ON
Vent any trapped air from the system (with the heating system
turned OFF)
No heat output
Check flow and return pipes are hot
Vent any trapped air from the system (with the heating system
turned OFF)
Check the controller is switched on and calling for heat
If a thermostat is fitted ensure it is calling for heat
Balance the central heating system if installed on the same circuit as
panel radiators and increase the circulating pump speed if required
Increase the boiler water temperature
Providing the power supply is switched on and the thermostat control is calling for heat the heater will
switch on and off automatically with the central heating system.
In the event of any difficulty, please contact us on +44 (0) 1245 324560.
It will be helpful if you do not disconnect the heater from the central heating system.
Accessories
Air inlet filters for all models
Universal Gateway Hub UG600 for use with
internet App control
For accessories or spares please refer to our price
list, contact your supplier or Smith’s Environmental
Products Ltd.
Registering your product
Thank you for purchasing a Smith’s product. It has
been designed and manufactured to the highest
quality standards to ensure it gives you efficient
and trouble-free service for many years. We are
committed to achieving the highest standards and
our faith is supported by a free parts and labour
guarantee with every product.
For more information on the warranty period
for this product please visit our website
smithsep.co.uk/product-registration/
This gives you the peace of mind that in the
unlikely event of product failure, we will repair
or replace the product completely free of charge
providing the product has been installed, used and
maintained in accordance with the instructions.
Your statutory rights are not affected by this
warranty.
It is important to register as soon as possible
online at: smithsep.co.uk/product-registration/.
This will ensure you will receive prompt and
efficient service if your product requires attention
within the warranty period. If you do not register
your product, you will be required to produce
proof of purchase prior to receiving service.
For more details please visit our website:
SmithsEP.co.uk
Disposal
As part of the policy of continuous product
improvement, Smith’s Environmental Products LTD
reserves the right to alter specification without
prior notice.
Products with this symbol (crossed out wheelie
bin) cannot be disposed as household waste.
Old electrical and electronic equipment must be
recycled at a facility capable of handling these
products and their waste by-products. If you are
purchasing replacement equipment your retailer
may offer a ‘take back’ scheme, or will be able to
give details of the nearest approved authorised
treatment facility. Proper recycling and waste
disposal will help conserve resources whilst
preventing detrimental effects on our health
and the environment.
WEEE Registered Code: WEE/ED0093VW
After sales and spares
If you experience any problems with the use of
your product, please contact our after-sales office
+44 (0) 1245 324560.
For product information, customer services or
sales support call us on +44 (0) 1245 324900
For the Republic of Ireland, contact MT Agencies
on 01 864 3363
Sales: [email protected]
General information: [email protected]
Smith’s Environmental Products Ltd
Blackall Industrial Estate, South Woodham Ferrers,
Chelmsford, Essex CM3 5UW
SmithsEP.co.uk
@SmithsEP_UK
#ThinkSmiths
Approved CQS ISO
9001:2015
Certificate No. EM2001002
Certificate No. EM2001002
ISO 14001
ISO 14001
ISO 14001
Maintenance
Warning! Isolate from the electrical supply
before performing any work on the unit.
The internal air filter is removable for servicing.
To gain access to the filter unlock and lower the
front access panel, remove the 2 screws from the
filter enclosure panel and lift out. Carefully lift
out and remove filter. The filter should be gently
tapped to remove any accumulated dust and
vacuumed if necessary (approx. every 6 months).
We recommend replacing the filters approx. every
2 years depending on environmental conditions.
The coil fins are delicate so take care and only use
a soft brush or vacuum cleaner to remove any
dust that may have accumulated.
The fan(s) and motors should not require servicing.
Please contact your supplier if damaged.
To replace filter use reverse the removal
instructions and ensure the lower front access
panel is securely locked.
Please note in the event of an engineer’s visit,
Smith’s Environmental Products Ltd reserve the
rights to apply a call-out charge should the fault
prove to be with the system or installation and not
the heater appliance.