7
Troubleshooting
The NVR is not detecting the camera
• Make sure the connection between the camera and NVR is direct - i.e. no hubs,
switches, adapters or other devices. Use only the supplied cable. Check that all
cables are properly connected and secure; the connection may be loose.
• Try connecting the camera to a different channel on the NVR. Reboot the system
between connections to ensure a proper IP address refresh. If this doesn’t work,
then try a different network cable - there may be a breakage.
I can’t see anything at night
There are a few possible solutions to this problem. Here are some of the most
common.
• If the image is mostly black, then this may indicate that the night vision isn’t
turning on. A bright light source somewhere in the picture can fool the light
sensor into thinking it’s still daytime - try re-aiming the camera.
• If the image is mostly white, then this indicates that the IR light from the night
vision is bouncing back into the lens.
• At night, the infrared light the camera uses to see in the dark can ‘bounce back’
off a reflective surface (such as glass, water, spider webs, some ceramics and so
on) and effectively blind the camera. If you want to see outside, then the camera
itself needs to be outside!
Resetting the camera
The Reset button can be used to restore the camera to factory default settings, if
necessary.
1. Unplug the Ethernet cable from the camera’s “LAN” connector.
2. Press and hold the Reset button and plug the Ethernet cable back into the “LAN”
connector.
3. Release the Reset button after a few seconds.
Having problems?
We’re here to help! Visit us at http://support.swann.com. You’ll find all the answers to
the most frequently asked questions. If you would like to reach us by email or phone,
our technical support contact details are available on the back of this manual.
Adjusting the camera angle
• Using the supplied L-wrench, loosen the appropriate hex screws on the stand to
pan, tilt or rotate the camera.
• Remember to tighten the screws back securely to lock the camera’s position in
place after you’ve finished adjusting the viewing angle of the camera.
