6
Troubleshooting
Problem:
At night, all I see is white.
Solution:
The camera is most likely looking through a window. At night, the
infrared light the camera uses to see in the dark can ‘bounce back’ off a
reflective surface (such as glass, water, spider webs, some ceramics and so
on) and effectively blind the camera. If you want to see outside, mount the
camera outside - we made it weatherproof for a reason!
Problem:
I see only a blank screen where my image should be.
Solution:
Check the wiring to the camera, and ensure the camera is being
supplied power from the included power adapter. Try using a different video
lead, or connecting the camera to a different television or monitor. Be sure
there are no devices interrupting your signal, such as a DVR or VCR that isn’t
outputting the signal correctly.
Problem:
I can’t see anything at night.
Solution:
The maximum range of the night vision is just that, the maximum
range. If there’s nothing in this range, you won’t see anything. Also, some dark
objects (like the proverbial black cat) may not reflect enough light to be seen
except as a silhouette if the background is brighter. Some objects which can
easily be seen in visible light don’t reflect much infrared light.
Problem:
The BNC extension cable will not connect to my TV.
Solution:
Many TV’s and monitors do not have a BNC connector but do have an
RCA connector. Connect a BNC to RCA adapter (not supplied) to the end of the
extension cable and then plug into the RCA socket on your TV or monitor.
