9
TROUBLESHOOTING
Troubleshooting
If the device should stop working properly, first check whether you are able to correct the
problem yourself. Otherwise, contact our customer service department.
Do not try to repair a faulty device yourself!
Problem
Possible cause/solution
The device does not work.
• Is the plug inserted in the mains socket correctly?
• Is the mains socket defective? Try another mains socket.
• Check the fuse of the main connection.
• Is the coffee filter correctly inserted?
• Is the lid of the filter placed on correctly?
• Is the coffee pot sitting correctly on the hotplate?
appears on the display.
• Pull the plug out of the socket to reset all of the settings
you have made. Check whether the filter compartment
insert and the permanent
filter are positioned correctly,
whether the cover for cleaning the coffee mill is closed
correctly and then try to start the brewing procedure
again.
PARTS ORDERING & SERVICE
Our service help line is on the cover of this instruction manual. You may also be able
to buy spare parts (eg filters) from our website at
www.swan-brand.co.uk
Parts references:
SK32020N-01 Water filter
SK32020N-02 Permanent filter (11)
SK32020N-03 Replacement jug
SK32020N_IM.indd 9
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