Call Forwarding (cont.)
To change the set up for each mode, touch and
then User Options and enter the password and OK.
Touch Call Handling, and press the arrow next to the
mode you want to edit . Change the call handling
mode and destination by touching Edit and entering
new settings. When finished, touch Done to save
changes.
Remember that if you forward a call to an external
call, the cost of the onward call will be charged to
you!
You’ll know if your voicemail contains new messages
because you’ll hear a broken dial tone through the
handset, or the phone’s message waiting light will
flash.
To check your messages from your extension, press
Voicemail, enter your 6 digit password (default is
123456), and press #.
If you are logging in for the first time, you’ll be
prompted to enter a new password and to record your
name.
To check your voicemails from Communicator, Click
on the voicemail tab at the bottom of the Communi-
cator screen, or open it from Windows at the top of
the Communication screen if it is not already open.
Then simply double click on a message to play it
thought the handset/headset.
To check a voicemail from another extension, press
Voicemail, and then #. You can also dial #, then #
again instead. Enter your extension, then your pass-
word, then # again.
To check your voicemail from an external phone, dial
your voicemail access number, press #, enter your
extension number, then your password, and # again.
After listening to a message, you can replay (1), save
(2), delete (3), forward (4), reply to sender (5) or
replay date and time (6). To replay all of your mes-
sages, press 3 from the Main Menu.
As a safeguard against accidental erasures, the sys-
tem will retain a deleted message for a few hours.
To listen to a deleted message, press 7 from the
Main Menu, and 7 again to begin playing them. You
can manage these messages as above (save now be-
comes restore).
The voicemail viewer applica-
tion is similar to the Shortel
Communication voicemail appli-
cation.
Users are presented with a list of voicemail messag-
es that can be played from the Inbox, Saved, or De-
leted tabs. A progress bar is displayed with controls
to Pause, Skip Forward, and Back and Stop messag-
es. The progress pointer may be dragged to a differ-
ence point along the slider to skip to the correspond-
ing point of the message.
A voicemail password must be set before voicemail
can be accessed, however once signed out of
voicemail, a user will be prompted to re-enter their
password the next time voicemail is launched.
If you have the relevant permission, you can assign
your extension to any phone on the system. Press
the Voicemail key or touch the Voicemail icon
on the phone you want to log on to. Press #, enter
your extension number, then your 6 digit password.
At the main menu select 7, and then one of the
numbers from the prompts that follow. Press 3 to
reassign the extension, then 1 to assign the exten-
sion or 2 to unassign the extension. The handset will
then revert to its original extension.
Support Desk: 01392330033
Customer Service: 01392315315
Managing Messages
Voicemail Viewer Application
Voicemail Options
Hot Desking
Notes
