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TO FULFILL A WARRANTY
All warranty work must be performed by Surfwheel or an authorized Surfwheel
Dealer. Proof of purchase must be provided. To begin the warranty process, please
bring your Surfwheel into an authorized dealer to assess the Surfwheel and begin the
process to take care of the problem. The original purchaser is responsible for the
return of the Surfwheel to the authorized local dealer. The purchaser is responsible for
any cost when shipping Surfwheel to and from the dealer and/or Surfwheel
headquarters if required. If the Surfwheel dealer is unable to fix a problem and needs
to send it to Surfwheel HEADQUARTERS, Surfwheel will reimburse the original
purchaser for reasonable shipping costs incurred from dealer to Surfwheel
HEADQUARTERS ONLY. If warranty is not valid, Surfwheel will contact the owner
and offer to repair or replace parts at a reasonable price. Owner will then be
responsible for all shipping costs.
ONE YEAR LIMITED BATTERY WARRANTY
Surfwheel warrants to the original purchaser that the batteries are free of defects in
material and workmanship for 1 year from the original date of purchase. The original
receipt of purchase is required to establish proof of purchase and warranty date, and
must be provided.
NOTE: Battery must be charging legally when not in use (1 time per month
minimum).
The warranty for replacement batteries will be based on the original battery purchase
date, as identified on the original battery purchase sale receipt. Under no circumstance
will a replacement battery have a warranty date different than the original battery
purchase date. If a replacement is necessary due to a defect in materials and/or
workmanship, then upon return to Surfwheel, it will be evaluated: [not sure what the
purpose of the evaluation is if the battery will automatically be replaced] The battery
will then be replaced free of charge, within the free replacement period from date of
original purchase for 6 months. After 6 months, we will contact you with the pro-rated
cost and ask for your credit card before making shipment of a replacement battery.
Please supply a daytime phone number. The pro-rated cost will be based on the retail
price at the time of replacement. Shipping costs are not included in the warranty.