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Problem
1. No pilot ignition
2. Inadequate flame
3. Unit shuts off
4. Unit ON/OFF issues
5. Remote control transmitter/receiver
Cause
- pilot valve not on
- gas line not clear
- air in gas line
- no gas supply to fireplace
- no L.P. gas
- main shutoff valve closed
- valve partially closed
- gas line obstruction
- thermocouple is overheating
- unit will not turn "
ON"
- unit will not turn "
OFF"
- low battery detection
(transmitter/receiver)
Corrective Action
- turn valve to "PILOT" and
depress, keep match near pilot
burner until ignition.
- inspect supply lines for tube kinks
or obstructions.
- turn valve to "PILOT" and
depress, keep match near pilot
burner until ignition.
- allow air to purge through the line,
may take up to five (5) minutes.
- check to see if the fireplace is
hooked to the gas supply.
- fill tank
- turn valve on
- open valve fully
- burner inspection for tube kinks or
obstructions.
- reposition logs to keep main
burner flame off the thermocouple
assembly.
- After the pilot has been lit make
sure to wait
2 - 3 minutes for
flame to appear.
- make sure to only press button on
remote
ONCE
and wait for soft
beep and the flame will appear.
- make sure to only press button on
remote ONCE, wait for soft beep,
after 5 seconds the flame will go
out and the unit will be "
OFF"
but
the pilot light will still be "
ON"
.
- If you want to completely turn
"
OFF"
the unit make sure to
turn the
pilot control knob to
"
OFF"
and the
remote sensor
switch to "
OFF"
.
- When the transmitter/receiver
batteries are low, depressing the
ON/OFF key the light intensity of
the LED is weak to alert of a low
battery condition before losing
battery power at all. As soon as
the depleted batteries are replaced,
the transmitter/ receiver will restart
its normal operation.
TROUBLESHOOTING
