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3. SUPRO WARRANTY POLICY
3.1 USA/CANADA WARRANTY
To validate the warranty on your Supro tube amplifier, please register the product online at
http://suprousa.com/warranty/.
This warranty applies only to the original retail purchaser when this amplifier is purchased from an authorized Supro
dealer and is subject to the limitations set forth herein.
Important:
Please
retain your original sales receipt
, as it is your proof of purchase validating this limited warranty.
This warranty shall cover the following components as below:
• Amplifiers: 1 year, extended* to 2 years
• Speaker enclosures: 1 year, extended* to 2 years
• Tubes and speakers: 90 days
*Note:
The extended warranty will be automatically applied when you register online at
http://suprousa.com/
warranty/.
The extended warranty period is only applicable if the above form is submitted prior to the expiration of
the initial 1 year warranty which begins at the date of purchase. It is your responsibility to submit this information and
we shall not be liable nor do we accept any responsibility whatsoever for non-receipt of this information.
What is Covered:
Defects in the materials and/or workmanship of your product which has been purchased through an authorized
Supro USA dealer. This warranty shall be applicable when the original sales receipt or proof of purchase of the
product is presented together with the defective product.
What is not Covered:
Damage caused by negligence, modification, improper use, incorrect voltages or general wear and tear. Damage
caused during transportation of the product. Damage caused by repair or service carried out by persons not
authorized by Supro USA. A product with a serial number which has been defaced, removed etc. A product which
was not purchased from an authorized dealer in the USA or Canada.
Warranty Service:
The warranty service may include repairs or replacement of the product in accordance with the terms set out herein.
If we are unable to repair the defective product, we reserve the right to provide you with a replacement which may
or may not be a reconditioned product.
Do not attempt to repair the device as this will void the warranty.
In the event a repair or replacement has been made, we shall be entitled to take and keep possession of the defective
product which is deemed to be beyond repair during the warranty period.
Providing the defective product is covered by the terms of this warranty we shall be responsible for the cost of
returning your unit to you.
How to Obtain Warranty/Non-Warranty Service:
• Complete the service email form available at
http://suprousa.com/support/.
• You will receive a Supro USA Return Authorization Form from a Supro support technician.
• You must download, print and complete the Supro USA Return Authorization Form. Provide the info requested
on this form, and include a copy of the original purchase receipt. Please enclose these two documents with your
amplifier, and ship to the Supro USA service dept:
Supro USA
Attn: Repairs/Returns
200 Wilson St. BLDG F, Suite 1
Port Jefferson Station, NY 11776
For amplifiers owned less than 30 days, Supro USA will pay ground shipping both ways.
For amplifiers owned over 30 days and less than 365 days, (except extended warranty, which will be extend coverage
for 2 years), customer pays shipping to Supro USA and Supro USA pays return ground shipping. If the amplifier is
returned to Supro and the cause is proven to be oversight or user error, customer will be responsible for return shipping.
For non-warranty service, the customer pays return shipping both ways. Repair charges must be paid within 60 days
of completion or it becomes the property of Supro USA.
