How to Obtain Warranty/Non-Warranty Service
:
•
Complete the service email form available at
•
You will receive a Supro USA Return Authorization form from a Supro support tech-
nician.
•
You must download, print and complete the Supro USA Return Authorization form.
Provide the info requested on this form, and include a copy of the original purchase
receipt. Please enclose these two documents with your amp, and ship to the Supro
USA service dept:
Supro USA
200 Wilson St. BLDG F
Port Jefferson Station, NY 11776
For amps owned less than 30 days, Supro USA will pay ground shipping both ways.
For amps owned over 30 days and less than 365 days, (except extended warranty, which will
be extend coverage for 2 years), customer pays shipping to Supro USA and Supro USA pays
return ground shipping. If amp is returned to Supro and proven to be oversight or user error,
customer will be responsible for return shipping.
For non-warranty service, customer pays return shipping both ways. Repair charges must be
paid within 60 days completion or it becomes property of SuproUSA.
3.2
International Warranty:
(for customers outside of the United States and Canada) Supro USA has chosen only the
best dealers and distributors to work.
1. Call the Supro dealer that you purchased your amplifier from. Inform them the nature of
the problem you are having. Most often they will be able to assist you with replacement
parts or service
2. If your dealer is unable to help, call the Authorized Supro Distributor in your country (you
can find their details on our site). They have the technical staff and experience to assist
you, and also have all of the resources of Supro engineers at their disposal
3. If you are still unable to get the assistance you require or you feel you have a problem
that the Distributor cannot resolve, contact us directly by sending an e-mail to
, but only if you have tried both previous routes first.
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